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Reviews 886
Yvette
Oct 07,2023I have asked to cancel my order still not had a reply. Very dubious.
Selda Omer
Oct 07,2023I loved the dress,it’s elegant and worth for the price
Phillicia Torres
Oct 05,2023Ever pretty is my GO to. This is my 2nd time purchasing dresses. Unfortunately, this time my dresses of choice did not fit so I had to return them. The return and the assistance was easy and customer service was very kind and communicated their intructions very well. I will continue to shop Ever Pretty's Gorgeous dresses.
Stephanie Bishop
Oct 05,2023Overall great experience! I ordered a dress in two sizes (keeping one and returning the other). The customer service team did a nice job in overall communication throughout.
Susan
Oct 03,2023Absolutely wonder service and I am in love with my dress!!!! Even better than I hoped it would be, the perfect fit thank you so much
Iona Gallagher
Sep 29,2023Really loved the dress. Good fit, long enough for me (I am 5ft 10) and gorgeous deep colour. Great customer service, keeping me updated when I did my return. Refund given even when problems with royal mail.
Nadia F
Sep 26,2023I have received fantastic customer service each time I ordered. My last return was lost by Royal Mail - but Everpretty still credited me for the returns as I had proof of posting. I will continue purchasing my dresses from Everpretty!
Sara J
Sep 26,2023Excellent customer service! I realized I ordered the wrong dress size minutes after paying for my order. I was able to use the chat feature to speak with someone and they helped me cancel my order and initiate my refund within minutes.
Helena S
Sep 26,2023Really disappointing experience and I encourage anyone purchasing to fully read all delivery/returns info as I got stung. I used the sizing guide on the website for my dress and double checked using their sizing calculator. Ordered the size 28 as recommended & 26 in case (I’m a 16 for reference) both dresses are enormous! I’ve now had to pay more than I paid for the dress for alterations. They offered a very generic- return at your own cost and we’ll send the new size, however what size to go for is a complete guess when their measurements are so out! I asked for more help and have been ignored. Emails being responded to by different agents obviously not fully reading the thread of emails. I weighed up that I’m better off getting one altered than risking the 24 being just as big or too small. Was put off ordering a couple more sizes by the facts you have to pay for the return and they charge a restocking fee. Also noticed in the small print they say the sizes can vary. By up to 2 inches! That’s quite a lot! Just a complete mess and wish I’d never ordered from them. Also dress was shipped from China so took 10 days. Again I didn’t read the small print and presumed it was a UK store 🤷🏻♀️ Just hope I get my refund!
CHELSEA
Sep 23,2023very helpful staff. royal mail lost my parcel and the staff did all they could to help me sort it straight away!
Happy customer
Sep 23,2023Lots of beautiful dresses from which to choose. The dress I ordered fit perfectly but was missing the lace cardigan. Once the issue was brought to the customer service department’s attention the issue was resolved in a timely manner. I received the topper very quickly. I was kept informed throughout the process. Thanks for the excellent customer support.
Sandy
Sep 23,2023It was fast and easy.
Ricouardb
Sep 22,2023The dress I ordered was beautiful, unfortunately the sizing is way off. I ordered a size up and it did not fit, sent it back, that part was simple. They sent me a new size and I received it fairly quickly. The new size still did not fit. I asked for a refund in which they were happy to do. Unfortunately getting the money back is a long process.
Shaunice A
Sep 22,2023The turnaround time from ordering to receiving the product was amazing. I did have to make a return & the constant communication through the process was appreciated.
Debora Thomas
Sep 22,2023We loved the dresses but we order the wrong sizes. It was too late for us to reorder the correct sizes so we had to get a refund.
Atc
Sep 21,2023J’ai commandé une robe maternité sur ce site internet. Ma taille était, apparement disponible, je paye donc la robe et les frais de livraison. Le lendemain, je reçois un mail me prévenant que la robe n’est plus en stock et que je peux changer de modèle de robe. Je leur envoie le lien de la nouvelle robe choisie, pas de réponse. Je demande donc le remboursement étant donné que je n’ai rien reçu et que je n’ai pas de réponse du SAV. J’attend toujours leur retour…
Diana
Sep 21,2023Customer service was very responsive with regards to my return. The return process is slightly more complicated than some, but I followed the steps and received my refund.
Diane
Sep 19,2023The dress I ordered was very nice, but not quite what I was looking for. Returning it required several emails, one asking for the process, one telling them it was sent and providing tracking information and one telling them they received the item and could process my return. Seemed a little more complicated than it needed to be, but I did receive my refund.
Tarissa Nichols
Sep 19,2023Absolutely great customer service. I ordered one dress but it was too small. So I had to get the next size up. Although I lost the tracking details and had to swap that order for another one, I can't fault the service at all. I then found the tracking details just today after my new order is already on the way. Ugh, Murphy's Law, haha. I got the new size from my original order and the dress is stunning, can't wait to wear it next month. So happy with the service and I'd definitely buy again.
kate
Oct 11,2023I bought a dress. I thought it from UK cause on website it was look like it is but by tracking number it came from China. After a week I sent it back cause the dress was too big and guess what? They didn't want to refund me. They asked many questions in chat, then they couldn't find it, then asked wait for 14 days and so on...I did request for refund through PAYPAL with all proof of postage and our chat. And after few days money was on my account.