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Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Reviews 397
Eric Saynor
Sep 28,202228/09/2022 Ruby Pension Plan No complaints whatsoever! Evolve administration responsible for my pension plan provide a 100% professional service. Thank you Evolve. Eric Saynor
Richardson
Sep 28,2022Very friendly and professional advice.
Antonio Ruzzi
Sep 28,2022I phoned and asked to change my password , and Jess was very helpful!!
Sergio Rodriguez
Sep 28,2022I tried to move my funds to another pension, and I'm still unable to do so. Old fashion paper forms to fill and scan
Maria
Sep 28,2022Helpful stress free and easy to use
Mr Smith
Sep 28,2022This is the second time I have used my pension expert and found them to be concise and transparent. I will use them again in the future
Memyselfandi
Sep 27,2022Charging me to underperform the market.
donald urquhart
Sep 26,2022Very happy with the service I received.
Thomas Wilson
Sep 26,2022So Easy to keep on track if your Pension . Security is excellent as well
Robert Yohe
Sep 26,2022Have tried to access my account but unable to as I cannot get on the link on the email
Paul
Sep 26,2022Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it takes 2 weeks for them to respond to every, single email! Transferring out was an arduous process because Evolve are still using archaic paper systems rather than digital ones.
Robert Wilson
Sep 26,2022I have not enrolled in this pension , what the f@£k is going on.
Kirstin
Sep 26,2022Customer service is slow and unhelpful. Took 6 months to move pension from Evolve to Smart Pensions. Evolve held it all the way.
denise howes ORDER ID
Sep 26,2022In seven months my pension pot has lost £6000 , this doesn't seem like a good investment???
Rob Hudson
Sep 26,2022Crappy software and need to fill in forms to do things. Shifting away from Evolve is particularly annoying (apparently due to regulation but this is a poor excuse).
paul withers
Sep 26,2022Their 2 tier security works well and website quite clear and easy to use. As per their ability to build me the best pension pot, i have no idea ;O))
G. Wood
Sep 26,2022From a customer service perspective, they do tend to eventually carry out the tasks you ask them, but it takes a long time. Emails can take up to two weeks to be replied to and there is no way of phoning them. Disappointing, but not terrible. EDIT: Took less than one hour to receive a reply from Evolve after leaving one, relatively tame, mediocre review. Why do they reply so quickly on this but take up to two weeks for anything to do with actual customer service? It says to me they care more about reviews that anyone can see rather than how they treat their customers directly. Rating reduced from three stars to two. They say they take all their feedback on board, let's hope they do so.
Boyan
Sep 26,2022It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost daily emails chasing them and even consulting lawyers to help me. Very unprofessional and overall a terrible company! So many companies out there…just pick another one and stay away from these guys!
Rasa Z.
Sep 26,2022I was enrolled 2 weeks before my employment and welcome email came too late for pop out. Transfer of funds took enormously long with doubtful responses like one email all good for transfer and after couple of minutes again email that missing some documents. One of the emails said: we can not transfer the funds as working from home!
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, GB
http://evolvepensions.co.uk
Andrew
Sep 29,2022As long as I’m saving then that’s good. I don’t know why you want too know how well your doing? Can you give me more?