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Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Reviews 397
Sheila Webb
Sep 16,2022It took forever to get the funds transferred, emails would take 2 weeks to even get looked at, then if there was a problem it took another 2 weeks to tell me and so it went on, when I rang up I was told there was a problem opening my application but it was now ok, then weeks later I was asked to complete another different form, it took over 6 months to get this one simple transaction completed.
Stewart Wilcock
Sep 16,2022Everything was explained brilliantly, very easy communicating with . Dealt with all my queeries and transactions effortlessly and quickly .
EDDIE WILLIAMS
Sep 16,2022Unable to log in to account, no verification code sent.
Dony Victor
Sep 16,2022The worst user experience. You just cannot login to the web portal and would never get the authentication to your mobile phone.
David maintenance manager
Sep 15,2022Started new pension with evolve Site easy to use and clear Calculator is useful too
Nicola Towell
Sep 14,2022I received a email asking to rate evolve pensions on trust pilot today. I’ve never heard of this company or had any dealing with them.
Peter Townend
Sep 14,2022Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to have a number you can call so you’re stuck with a long wait. Apart from that the online portal is ok, I haven’t benchmarked their fund performance and fees to others but expect it’s in line with the average.
MR JOHN THOMAS
Sep 14,2022well just had my investment moved to another provider not happy they took too long univesting it i lost a lot of money not happy
Kat
Sep 14,2022Hardly or never replying to emails. Impossible to get on the phone. Unhelpful for private person.
Maria Troupkou
Sep 14,2022The communication if very difficult. I am trying to get a form and it takes ages for the staff to reply more than 10 days as they say,
Charnjit Thiara
Sep 14,2022Difficult to contact
Mrs Nichols
Sep 14,2022I am waiting for my pack after speaking to a very nice young lady on the phone on the 13th Sept
Lerato Mokake
Sep 13,2022Good experience. Well informed of changes, kept up to date .
Colette Ndongala
Sep 13,2022My call was about the current money that I have in my pot. A member of your team did help .
Duncan Orr
Sep 13,2022Very good updates when you need them
Glyn Osborne
Sep 13,2022A good experience
customer
Sep 13,2022Worst company I’ve ever dealt with. Errors made & impossible to get hold of anyone! Have now moved to a different company
John Stahly
Sep 13,2022I have been with evolve for a long time through my work place pension scheme and have always felt they are hard to deal with and my financial advisor has always struggled to get any information from them concerning my pension! I am also concerned by the amount of exposure and volatility my pension pot was subjected to from the Ukraine war.
stephen
Sep 13,2022I found Evolve pensions very professional and easy to deal with.
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, GB
http://evolvepensions.co.uk
Robert Williams
Sep 16,2022Needs more communication about why performance is poor.