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Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Reviews 397
Mrs Walker
Sep 23,2022Ongoing They don’t answer phone and don’t answer emails
Tim
Sep 23,2022Online portal not working so had to ring, even then I cant give my investment choices on the phone. I need to fill a form in online, but this cant be submitted online, it needs to be separately e-mailed so my personal details need to be sent in an unsecured manner. Investment choices are limited. And I shouldn't need to have to make 'no change' notifications just because the trustee decides to change the default and gives members just one week to respond. No idea if my form has been actioned as there has been no acknowledgement. Overall a pretty poor service
Laura
Sep 22,2022I’m not with evolve pensions.you took money from my wages for a few months even after I contacted you to state I had opted out the first month you started taking it.I have since contacted you several times and you refused to pay it all back and now it’s gone past the time limit allowed so you purposely ignored me emails and calls so you wouldn’t have to pay it back.I have asked for it to be transferred to a different company and you wouldn’t allow this either.so now you have over £500 of my money and won’t give it back
matthew
Sep 22,2022I have given a low score because i asked a question almost 2 weeks ago but still haven't re ieved an answer
Tim Rodriguez
Sep 22,2022Gave up trying to transfer this pension to another
David Sewell
Sep 21,2022evolve pensions never reply to queries relating to pensions
David Torr
Sep 21,2022Had a good experience on the phone, friendly polite and helpful,
Paul Turpin
Sep 21,2022Tried daily calling the number supplied. Automated reply,voice mail inbox full, e-mail sent ,no reply.Finally spoke to a person,from then on ,very informative and helpful,just the initial attempt trying to contact Evolve was very disappointing,as were the posted reviews of other people's experiences.
Alex
Sep 21,2022They talking my money off without my permission.
Andrew Ross
Sep 21,2022Asked for a paper statement of my pension as per my rights. This firm is extremely unhelpful, bordering on rude. They ignore you when they cannot back up they're claims. Inexperienced staff say different things when you eventually manage to get through to them.
Mr Stuart
Sep 21,2022I have been extremely satisfied with the service, as well as support I received.
Ian Suckley
Sep 21,2022It's a bit annoying getting the automated response each time, but once you are passed this and get to a real person, the service is excellent.
Michael Sutton
Sep 21,2022All ok was able to see my pension as planned. What to do next I don’t know!
Bradley George Richards
Sep 21,2022Won't let me transfer my pension.
Craig Ross
Sep 21,2022Difficult to talk to someone
Sian
Sep 21,2022Sent an email a while ago and no response. Dashboard on website doesn’t give the option I want.
GEOFFTALBOT
Sep 21,2022Simple statement
Paul Saunders
Sep 21,2022Awful customer service
GEOFFREY
Sep 21,20221 month after my funds were to be in my account its still not in.
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, GB
http://evolvepensions.co.uk
John Walsh
Sep 23,2022I had to get a finance advisor, to fill in the forms Evolve sent me. Difficult to understand. I've sent email no confirmation you received it.