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Reviews 258
Journey Murry
May 06,2013We have an employee holiday this week and last week I placed an order for gift baskets through Figi's. I checked out with a few dozen gift baskets and selected a delivery date of 5/6/13. Got the confirmation. Then Friday I received a call that they were short 3 gift baskets and I needed to select a different one for those -- a pain, but not too terrible. I told the customer service associate the basket I wanted to replace it with and that was that, or so it seemed. Come Monday morning, I find in my email an out-of-stock notice, as well as a shipping email that says they will arrive on 5/7/13. What? I call Figi's and apparently there was no record of my Friday call where I selected the gift basket to replace the out of stock ones. I told them again which one I wanted. Then I asked about why the baskets that had already shipped would be here a day late. I was told I didn't pick the right shipping. Okay, but on the Figi's website I selected "Arrive on/before 5/6/13" and two options were available, so it's their mistake for making an option available that's not correct. To their credit, after I said this about 3 times, they agreed to issue a credit for the shipping. However, the three replacement gift baskets are not going to get here until 5/8/13, meaning the full amount of our gifts for employees won't get here until two days after they were supposed to. Will not be using them again.
Christina Revis
Apr 26,2013I placed my order I received an email stating that I would get a confirmation email when it was processed. 4 days went by and I received no email, so I tried to log in to their website, their website had no record of me or my transactions or even of my email address. I called customer service, they said there was a small problem with my order and that it was on hold until I cleared up confusion with my billing address. I asked them why no one called me to let me know there was a problem with my order, they basically said "I don't know". This order is very important to me as I'm sending it to someone recovering from a serious surgery. I asked them if they would get it shipped by the time I needed it, they said "we can't make any promises". They still have not even cleared the charge through my bank so I've had the $40 pending from them for over a week now and it still hasn't gone through. NEVER AGAIN! Divine Delights are way more expensive but the peace of mind is worth the cost. SHAME on Figis
Lorrie Bennett
Mar 29,2013Second (and last) time I order from this company. The let you choose a delivery day and both times the order got there over a week early, so I felt obligated to send an additional gift closer to the date of the actual holiday. Their response: they ship so all gifts arrive BEFORE the chosen date to avoid late arrivals. So why do they let you choose a date??????? Also the items pictured look much LARGER than the actual gift. My bad- the small print description clearly states that these are actually more like sample size gifts. Sticking to Hickory Farms or local gift baskets for value from now on!
Dave Pressley
Feb 15,2013You just cant pay the entire bill off on one order account they string you along' They make you stay current on each order. Like i say when you have seperate items at walmart you still just pay on one balance FRIGIS MAKES YOU PAY ON EACH SEPERATE UNTIL YOU ARE CURRENT. i THINK THAT JUST A HORRIBLE POLICY TO INCREASE POTENTIAL CUSTOMERS THEY NEED TO LOOK AT THEIR POLICYS AGAIN. I Purchased a small Chrismas cake for my sister it was a joke for close to $ 30.00 Dollars it was something small enough to be a Kids EASY Bake Cake, if you get my drift . Thanks Dave
Christina Gingerich
Feb 08,2013it was fun to get the box of meats and cheeses. the food was tasty and arranged nicely.
Vic Donovan
Feb 07,2013if your order shows up ever ,you wont be able to eat it not like hickory farms very good guality. buyer beware figis not good quality and their satisfaction guarantee non existant!!!
Anitra Thomas
Dec 31,2012Received a rum cake 7 days late. It was old. Could not eat it. What a waste of $$$$.
Jason Riffe
Dec 27,2012Keep This Short and sweet: First order good, back in September 2012. Fact is need to pay it off completely, and get out. Then came a Christmas Catalog, and your all in the same boat so to speak and I am now aboard. First, I am a marketing, sales , Internet only. Company name withheld for now. If I pulled misleading ads, with fine print that I can escape out of. I would most likely under new laws ,find myself in a court and possible heavy fines. I am not slandering , only stating truth and fact. The big word in internet business. " INTENT". Hope You all have a Good Holiday Season Anyway. Note: I am not an attorney and do not claim to be. JLR
Marilyn Zaruba
Dec 23,2012A gift from my brother arrived last night...I would not have even known who it was from, but finally found his name among the various labels on the outside of the box. It was chocolate covered cherries and several had broken in transit and inside was a nasty sticky mess...a tiny bit of syrup goes a long way. I called Samantha at customer service and believe she must of been sleep walking....no response except sorry. Then I emailed customer service and told them the info I had including Samantha's lack of concern. Reading the other reviews, they probably get a lot of complaints and it is now like water on a duck's back. I received an email back from customer service and they can't find my shipment....maybe because it was from my brother, NOT ME as I told them. BTW, the chocolate covering the cherries must be more paraffin than chocolate...very little flavor and they do not melt in your mouth. I wish I could tell my brother all this, but he ordered it in good faith. I would like to know why he sends me garbage like this and our aunt usually gets a gift certificate to See's Candies from him.
Sandra
Dec 23,2012I was a Figi's customer for years. Not any more. And I gave them an opportunity to fix the problem, twice in fact and they wouldn't plus they were quite rude about it. Their website promises a replacement, refund or credit. Don't believe it. I'll never order from them again. With so many great businesses out there, why would you even want to do business with Figi's??
Gary Weber
Dec 20,2012Unbeleiveable!!!! Another great company has gone bad. I have dealt with them for 15 years and they were always perfect. I ordered on 12-15 four shipments to our customers. They promised delivery by 12-17 with expedited shipping. I made exactly 14 phome calls and the is what happened. They didn't acknowlede it until 12-17 at 8 PM. At this point I had made call number six asking why they didn't acknowledge this, they always said they didn't know. When they finally responded it showed that it was standard ground due to arrive too late. Call number 12 was to the corporate office 8 AM 12-18. They said they were aware of these problems and would cancel the yet to ship order and send it next day air to keep me happy. How nice of them! 12-19 call 13 and 14. They never did anything and I was told it ship today standard ground and they were SORRY!!! Go to their website and see the customer satisfaction guaranteed statement. BS!!!! I have ordered a total of five shipmnets and they actually got one perfect. I quess those that post how good it went were the lucky ones. 1 out of 5 of mine was good. Order and see if you are a lucky winner!!! I won't. I quess next year I will try China!!! No wonder we out source!!!
Elena Ouspenskaia
Dec 17,2012I placed my order with Figis 1st time. Box of chocolate for $20 after coupons. I asked to make list expensive shipment. I was very surprised when i have got invoice with shipping coast $21 it's for box of chocolate?! probably there is hidden fees, but customer service should tell me during order the total amount. they did not. they refused to cancel the order. Bad service and they trapped me with charges. Outrages. Will never again use them.
Sondra Wright
Dec 14,2012I have bought from Figis before as gifts for people and they have not complained so I thought they were good. I did buy some of those little loves of bread and they were so small that I bought something to go with them this Order came to our house and the can of Pretzels and the can of Cashew nuts were both dented so they can not be given as a gift. The Peanut Brittle and the Bridge Mix was ok although my husband said the only real nut was one Brazil nut on the top of the candies. Only one. Also, the shipping is pretty steep. I will make sure if I order again I will have it come here and send it back if it is inferior. Your product is to expensive to not be good. Sondra Wright
Pete Peterson
Dec 08,2012I received a $39.95 Figis package yesterday. I opened the outer box, and it looked OK, but I wondered who sent me this assortment. I read the "Gift for you" card, and it stated: "The sender's name is listed on the address label on the outside of the package". I looked at the box, and in the upper left corner it said: "Happy Holiday's & Season's Greeting's Pete, with nothing else.The type set was only as big as a grain of rice. The senders name should have been shown below this greeting. I called today at 9:05 (local time) and talked to a lady, telling her my circumstance and that all I needed was the person's name that sent this package to me. She found no record of any package even being sent to my address. She assured me that a supervisor would look into my problem, and call me today before 5:00 with the answer. With no reply phone call back (as they had promised), I called "Figi's" at 4:45. When the lady answered, I requested to talk to a supervisor. She said perhaps she could assist. I gave her the whole long story, and yes, "you guessed" it, she could not tell me my mystery sender either. At that time I again requested to speak to a Supervisor. She put me on hold, and about 2 minutes later, a gruff voice came on the line and said: "This is Joe", nothing else just "This is Joe" in a very gruff way. I asked his last name, he gave it to me reluctlany. I could tell he was in a very bad mood, buy his tone. I once again (for the 3rd time) told him the story. He said he needs the packing slp number or the order number on the label. I asked him where was it located on the label (top, middle or bottom). His reply was he didn't know. I asked him to go get a lable so we could talk together. He said he was not in that department and the lables samples were not available. He was getting rather rude and insisted that the "only way" to find the sender was to find that number. I gave him 3 different numbers, but they were the USPS bar scan code numbers. The company does not keep records of people receiving gifts, only the "Sender's" names. I asked for "his" Supervisor, he gave me her name(Charity), but of course she had already gone for the day, even thought it was only 4:00 in Wisconsin. I guess I'll tear off the label on the box and mail it to them, and perhaps they can tell me who gave me this $39.95 box of cheese & sausage. I'll keep you informed what the outcome is. Peter in Tampa
Marcia Fox
Dec 06,2012I usually am satisfied with my orders but my order of (3) 13 holiday classics was patheticly small. Think twice before ordering this
"Ed" Crump
Nov 21,2012With my Diabetes, I'm already sweet enough so Figis sugar free candy is made just for the likes of me. Many pepple are diabetic . Figis should advertise it more ! I give the sugar free candy a great big 5 stars.
Diane Moses
Nov 13,2012when i opened the free gift box that came with my order , I was pleasantly surprised with the extra touch which was 2 pieces of candy{hard} it was unexpected and thoughtful, i was delighted.
Ruth Radtke
Oct 01,2012Ordered your popcorn Halloween assortment, I made the mistake of showing it to the family, it is already gone and they want more! Couldn't ask for a better snack!
Andrew
Feb 18,2012I ordered valentine's day chocolates for my mother from Figis on 2/11. I paid $32.00n for "by valentine's Day" shipping. They dropped the ball and didn't even ship the order until Valentine's Day. On their website there wasn't even a trace of the order on "my account" page. The order showed up two days late, after I had to purcase local chocolates for her. They arrived broken from being stuffed in a small tin and pushing down on the lid. I contacted a half assed customer service center that was outsourced to India. I couldn't understant the man. After a half hour he agreed to only refund the "rush shipping" portion of my shipping. The shippng I paid was $32.00 but he said only $18.00 would be refunded. Well, it never happened. I emailed them. They sent an email saying they would refund $18.00- still have not seen anything. Order was way lay due to them sending it several days late. Product wa shipped from them damaged. Customer service is a joke. Please stay away from this lace. They are NO GOOD. I think they were taking orders they knew couldn't go out on time. They just dont value their customers Period. order#11-60437-0000
3200 S. Central Avenue, 54404, Marshfield, US
https://www.figis.com
David Jones
May 24,2013I have read several of the reviews and it appears there are many woman that are not happy. I have placed several orders and have been happy with each and ever one. I had one package that was not delivered or was stolen after it was, I called customer service and explained the issue to the agent. Within a week I had a replacement that was sent free of charge. Maybe men have more patients when it comes to delivering. ladys you need to place your order well in advance of your day you have