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Reviews 258
Jessica Matthews
Mar 14,2019PLEASE DO NOT ORDER FROM THIS COMPANY! YOU WILL BE SCAMMED! THEY TRIED TO CHARGE ME AN INSUFFICIENT FUNDS FEE STATING MY PAYMENT HAD BEEN RETURNED. WHEN I PROVIDED PROOF FROM BANK THAT THERE HAD BEEN NO NSF TRANSACTION ON MY ACCOUNT, THEY REFUSED TO TAKE THE FEE OFF THE ACCOUNT! I PAID OFF THE ACCOUNT, EXCEPT THE SCAM NSF CHARGE THEY ADDED, AND WILL DO NO FURTHER BUSINESS WITH THEM! TAKE HEED, THEY ARE SCAMMERS! THE ITEMS WERE SMALL, STALE AND OF LOW QUALITY, TO MAKE MATTERS WORSE.
Jessie
Mar 05,2019I wish I could give zero stars but anyway. This is a horrible company who shouldn’t even be in business. They stole money from my elderly grandmother and got away with it. They need to be put out of business. They also have crappy customer service. Nothing about them is good. The company and their crappy chocolate can go eat dog crap.
John A Pittman
Feb 26,2019Have been a customer for a couple of years and am really disappointed now! Been told they closed down but want their money to hell with the screw ups of the charges and orders!was told that wed 02/19/19 they quit taking orders. If you cant get help fixing issues quickly file a complaint with Attorney General Office in your state!
Cubi Anderson
Feb 13,2019I placed an order on 2/8 and selected expedited shipping for the items to arrive on Valentines day. I got a confirmation email on 2/9 confirming my order and giving me an order #. I have tried several times to check the status of the order only to be told on the website that the order number is not valid. This is the order number that you sent me. I tried calling several times (and waiting on the phone for 6 hours). I finally got a CSR on the phone and she was not having a good day apparently because she was very short with me and kept telling me that i was giving her the wrong order number. She finally said that I would need to speak with a supervisor and she transferred me. After waiting for 1 hour and 37 minutes the call dropped. I am only upset because these were items for our Church outreach ministry that we do for the homeless, and I really wanted those items for them.
Barbara Tullis
Feb 13,2019The Valentine's gift of the roses in a vase along with the delicious chocolates were perfect. Couldn't have asked for a more precious gift. We can always count on fabulous gifts as well as wonderful tasting chocolates from Figi's. Happy Valentine's day.
shannon diemart
Jan 10,2019Order was placed before deadline for Christmas delivery. Per website and catalog there was guaranteed delivery by Christmas. Order arrived 12/27/18. As soon as I saw the tracking information stating it was expected after Christmas I contacted company. Both customer service reps were rude and told me it wasn't their problem. Reported to BBB and Figis lied, stated that I placed order after deadline which was not true according to the chart on website and catalog. Will NEVER do business with this company again.
Helen Schillo
Jan 09,2019I have been ordering from Figis for over 20 years ... I have to say that this year I had the worst service !! Never did I get a notification of 3 major gifts that were out of stock !! I had no idea !! Unacceptable !!! If I was informed .. I would have ordered something else !! The customer service representative .. He did not care one bit and was rude !! Sorry to say but you lost a loyal customer !!
Dolores
Jan 05,2019On December 12, I placed an order on the internet for a gift package for Christmas delivery to my sister in Buffalo, NY. On the afternoon of December 13 my husband and I left for Los Angeles to catch a Mexican Cruise from December 14 through the 21. At this point we had received no emails or phone calls from Figis about this order. After we had returned home, on December 22, I checked my phone calls and emails and nothing had arrived from Figis. I logged on to the Figis web page and found out "my order was canceled due to the credit approval process". To date, Figis has yet to explain why the order was canceled except for the above comment, or why they screwed over Christmas for both myself and my sister, or why they never notified me of the cancellation! Obviously, Figis could care less.. Well NO MORE!! I will never again do business with Figis and suggest that everyone else follow suit.
CustomDeeer
Jan 05,2019I wish I could give less than a 1 star review. I just found out that figis cancelled my Christmas order and did not notify me. I placed the order by phone with a valid Visa card and they told me today they'd cancelled the order and flagged me as a "theft risk"!!!! I am enraged, she couldn't tell me why as I have no theft history! She was demeaning and vague when I demanded specifics. I will never do business with them. Buyer beware!
Greg
Jan 04,2019I ordered a gift basket on Dec. 9th to be delivered to a relative before Christmas. The gift basket arrived Dec.26th. Unbelievable! The customer service person put the blame on the shipping company and offered me 30% refund + S&H. I told her that the web site clearly shows a Guarantee that if for any reason you are unsatisfied, they will refund the purchase. She said that this does not qualify. So I ended up taking the 30% + S&H and will NEVER purchase another item from Figi's again.
Anita
Dec 31,2018This is a very disappointing site. One can start with the customer service which is unconscionable, hostile, unprofessional and offensive. Continue to never receiving the order, re-issuing it, to, out of stock,to dis-continuing the item, which in retrospect may be a blessing? Nonetheless a lot of time was wasted and exposure to rude, incompetent and unprofessional customer service representatives could have been averted. No holiday spirit what-so-ever, Bah Humbug for sure!
Sandra Rocca
Dec 29,2018I ordered something for my cousin and it didn't get there in time. I ordered it Dec 11th and it didn't get there till Dec 22nd, which was too late he already left for his mom's house and won't be back till Jan 2nd. We were supposed to get a free gift,....well that never happened. We were given 4 different order numbers which we couldn't track because they were all wrong. All my family orders things during the holidays from Figis, not anymore because they all ordered this year and none of the items made it till after Christmas and some are still waiting for theirs. Bad business because their employees are telling me I never ordered on the 11th of Dec. Also she kept asking what my name was. This Company is history now, we thought we would give them one more chance but this year was the worse ever. Don't buy from this Company they don't have the slightest idea how to run a Company. I would actually give them no stars.
Ray Hansen
Dec 28,2018the hummingbird cake left something to be desired
Mike D
Dec 28,2018Worst customer service! I ordered four items and they took it upon themselves to bill my credit for $48.00 more than the receipt. It is almost impossible to speak to someone. The emails I received arguing my case say they're right and I'm wrong. NOT! Good thing I have receipts showing the lower price and a credit card company to back me up!!! Stay away from Figi's!
Margo
Dec 26,2018Received a catalog from Birchland/Figi’s and thought it would be nice to order somethings from the catalog for the holidays. I was totally wrong. Ordered the items and received miniature items for full price. First off, a few of the items I did order were in my basket and then when I ordered them they were out of stock, totally disappointed. Called customer service and was on hold for a very long time, ugh. They were no help to resolve my problem at all. When I did receive the items they were Very small and Not worth the price at all.
Wylie Wiggins
Dec 23,2018Figis stole from my 72 year old mother whom was trying to make my Christmas season a little brighter. Figi substituted crap cheeses and low end sausage for a Ribeye while delivering $100 worth of product and charging her over $200. They didn't deliver two fudge wheels or a smoked Turkey breast. Product quality has gone down hill severely since the buy out, you're best to not even bother trying to deal with customer service, they'll just hang up on you or put you on hold to never answer. Corporate door slamming while rotating perishable stock not even ordered, you're in a sad state Figis. Just don't buy from Figis.
lee kicklighter
Dec 23,2018I have ordered multiple products. This company provides the best candies, popcorn and chocolate goodies I've ever had. Outstanding!!!
Wanda Huffman
Dec 23,2018Loved the gift we received from Allen @ Debbie Myers of Elkin, nc. The breakfast basket was so nice. We were overwhelmed at the items and my husband tore right into it. I am using the basket for christmas. Thanks for being a great company and providing great products. Huffman family
A.T.C.
Dec 21,2018I am writing this in response to quite a few of these reviews, but particularly, Renee's. First off, I in no way, shape or form speak for or represent the company. I am a lowly, front line employee who deals with individuals like you on a daily basis. I do not understand the thought process that would lead you here after your experience just to complain about the "terrible customer service." You received a faulty item. I get that, but it happens. You are not the first, nor will you be the last, customer of any company who receives a product that does not meet typical standards. If the fact that mistakes happen is a concept you are unable to understand when dealing with businesses of this scale, then you are going to have a really tough time in this world. Next, you complain that you had to wait on hold. I am curious what you expect during a company's busiest time of the year. Hold times during peak seasons are standard for literally any company you can imagine, and the same people answering your calls are the same people responding to your emails. So your entitled urge to be able to push yourself to the front of the line through calling, emailing, tweeting, etc. is not only making the process slower for everyone else, it is making it slower for yourself. To address the rest of your complaint, allow me to let you in on a secret: the fudge you received was a free gift. The sender didn't buy anything for you. For spending X amount of dollars they were given a FREE gift of fudge that they chose to send to you. To make up for this mistake with your free gift, you were offered significant compensation in the form of 3 gifts worth considerably more money. Why this replacement gift, why not send you fudge? Because obviously something was wrong with the fudge! I do not know if you understand supply chain management and ordering on this scale, but we cannot just make new fudge appear...in the middle of the Christmas holiday. So, the company did what it could and, along with eating the cost of the FREE fudge that was sent to you, decided to eat even more cost -including shipping- all to make customers happy. Explain to me how that is not good customer service? Because it sounds as though your only complaint is that the world was not built specifically to satisfy you every step of the way. These customer service reps work very hard to assist in cleaning up mistakes they had no part in making. They are people, they have families, and they deserve better than to be berated, talked down to, and demonized online by the likes of you.
3200 S. Central Avenue, 54404, Marshfield, US
https://www.figis.com
Kim Nissen
Mar 27,2019Figis has always delivered orders on time and sent exactly what I expected. I love the variety of items.