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Reviews 258
Zorro-1
Jan 03,2012We got a gift from family from this company and it was the absolute worst quality food we've ever eaten. There was this Apple Date breads that looked like a small loaves of pound cake. As best we could tell there may have been 1-2 pieces of date or so in each loaf. We tasted a slice of one of the loaves expecting to at least taste a nice apple flavor. Instead our taste buds were greeted with a disgusting dried out pound cake flavor -- no apple flavor at all and no dates in the slice we tasted. We just discarded the rest. There were Carmel Apple Nougat Fluffs that tasted like that had an unusual texture and taste and were also minus any real descent apple flavor goodness. We each ate one (3 out of the 6) and threw the rest out. The picture on their website showed four other candies, which weren't even included in the gift pack (perhaps their website photo is out of date or the product was incomplete, not sure which). We haven't even tried the two small jars of the apple cinnamon jelly. However, looking at the top ingredients being corn syrup, high fructose corn syrup and water, our expectations are extremely low as far as taste and quality for that as well -- especially given our experience with the balance of this gift pack. We've received gift packs from Swiss Colony and their quality and taste is always consistent and good. Do yourself (and your friends and loved ones who you may be considering giving a gift to) a favor and shop from Swiss Colony or Harry & David's (also great quality) and avoid Figi's. This is a "bad news" company with "bad quality" goods!
Leah Foster
Jan 02,2012I use Figi's to send my Christmas gifts out however I had not gotten anything from them in the past my inlaws sent us a very large package and the hard candy was melted and stuck in one big lump,the chocolate is white around the edges. I was so shocked I only hope that the orders that I sent were in better condition than this. No it was not melted because we are too hot here havent seen temps above 45 in several months so don't let that be your answer.I won't take a chance next year I will buy my gifts so I can see them and ship my self. Your shipping is very steep also.
bobby
Jan 01,2012very good 5
mary Burg
Dec 29,2011I placed a order on 12/06/2011 for a gift to be deliverd on 12/23/2011 and the gift never made it there but My credit card was charged. I called and spoke with a customer serv rep who was very rud and uncaring. I requested to speak with a supervisior, we spoke and she was to call me in 24 hours and never did. I called and spoke with another supervisior, and all he could do was either cancelle my order or fill out a form and track the order which will take up to 48 hours or more because he had to do everything by email to the vendor. On line it showed my order was at the supplier on 12/28/2011 so it was never sent. He could not even find who the vendor was. When I asked if he could give me a call as to the ststus of the order, he stated that he could not do that, he said that that was not doable that i would be contacted by email. After the embarssment i went through I will never order from this company again. Their customer service is crappy, they have no control of their vendors, and they can't come through with their products when ordered 3 weeks in advance plus they take your money when the product is not shipped. I cant find a corperate phone to call them and I cant get a hold of anyone else but their customer service to complain. This is not a good company to count on for gifts.
Kim
Dec 27,2011If I could give them lower than one star, I would. Terrible customer service. They sent a confirmation of my order to me and shipped a totally different item. I called cs about the error and was told I called in and changed the order....I never called them. Then I was told an "authorized representative" of mine called in, sorry I don't have one of those. I was then told a letter was mailed to me about the order change, really....a letter at this time of year, what was wrong with my email address or the phone number on file??? Well, I did receive a letter and they ran out of the item and took it upon themselves to ship what they wanted. Never again will I use them. My mom also placed an order and was the recipient of the wrong order, she will not use them again. The issue below about running credit is true, I was told I had an account, I demanded it be closed immediately as I had never authorized any such account. This company is walking a fine line when it comes to fraud and unauthorized transactions.
Gail Lee
Dec 24,2011I LOVED THE THE STRAWBERRY AND BLUEBERRY TORTE. THEY WERE SO DELICIOUS. I LOVED THEM SPREAD ON ENGLISH MUFFINS, OR TOAST, OR BAGELS. AND THEY WERE SO GOOD WITH RITZ WHOLE WHEAT CRACKERS.tHE HONEY NUT CHEESE TORTE WAS AWESOME. JUST THE RIGHT AMOUNT OF HONEY. LOVED THEM ALL THREE. I STILL DONT KNOW WHO SENT THEM, BUT THANK YOU WHOEVER YOU WERE. GAIL LEE
Mrs. Milton Thielke
Dec 22,2011I received the gift package from my daughter today and the box it was shipped in was open at both sides, and appeared to never have been closed properly. Why don't you make sure the box is taped so that it can'[t open during the shipping process? None of the items in the box were in their proper assigned places but were all just jumbled up together in the middle of the box. Very poor customer service as presentation is part of giving a gift. I plan to tell my daughter never to order from Figis again as last year we had the same problem.
Teresa
Dec 22,2011I ordered the products which were delivered to me, that was o.k. But, on the catalog I used, it says 6 free gifts with ANY ORDER. When I called to check why they didn't give the my free gifts with the order, customer service replied, (You didn't give a source code, which is written on the catalog, when you placed the order), (so they wouldn't send the free gifts, and they put in a generic source code in) this was an AUTOMATED SYSTEM ORDER, which I know if they asked for a source code I would have provided one. After all, they are FREE GIFTS, with any order. My order was $50.00 and it's just not worth it to not get your moneys worth. I will never order from this company again. With this economy, they are ripping you off!! In many ways....
Thomas A. Cinerar
Dec 19,2011Thomas A. Cinerar Hi!, I'm hoping the representives at Figis are reading this too.Every year at this time i recieve some gifts from your company.To me they are Delicious.I'm probally the only one I know that enjoy's Fruitcake besides my daughter Elizabeth. We both love it. We usually get the round ones.But for the past two years the've bin coming in a box only instead of the tin they use to come in, now there not as fresh and do not last as long. So i am writing to you to see if you can possibly, go back to shipping them in thier tin again. This would be very thoughtful. Thank you Thomas Cinerar Today, 6:34:18 PM – Reply
Janice Saundes
Dec 19,2011What about the fact that the cheese is extremely poor quality and the company preys on the elderly and house bound for customers?
Fowler SC
Dec 17,2011I want to start out by saying that I had always enjoyed using Figis in sending gifts to loved ones who live far away. But after this week, I will not be using their services again. I tried to place an order on their site for 2 days & the website kept malfunctioning & would not process my order. Knowing that I was running out of time for shipment, I called Customer Service, who couldn't be more incompetent or lackadaisical. It wasn't til I threatened to use a competitor that she agreed to look up my saved contacts to help me place the orders. She never offered me any of the promotions noted in the catalog & online, plus I had to remind her of the free shipping when she quoted the price. I never got the email confirmation as requested & couldn't access my order on their website til 3 days later. Once I saw the order, there were mistakes and I called Customer Service again where they claimed they couldn't fix the issue. When I asked about the promotions I was due, they claimed I wasn't eligible. Never once did they offer a credit, refund or any kind of retribution, even though it states they should with their 100% Satisfaction Guarantee. Save yourself the headache & order from a company who actually provides the service they claim to offer. I know I will in the future. sent an email on 12/15 stating my initial concerns (noted below) with no direct response to my concerns or request. After finally being able to review my order on your website today (since I never received the email confirmation I requested) I noticed that one of my orders has the name grossly misspelled. When I called customer service, they said they couldn't fix it & there was nothing they could do & it will be shipped "as is". Given your 100% satisfaction guarantee, shouldn't I have been offered a refund on this particular order??? I also asked about the Free Gift promotion, which I did not receive. The CS rep told me that I was ineligible for the offer since I used the Free Shipping. No where in your catalog or order form does it state that its an either / or promotion. And again, I was told, "sorry there is nothing I can do". Not sure if there has been some change in management or policy, but I am appalled by how I have been treated by your company this week.
Douglas Sinks
Dec 15,2011I THNK THE HOLIDAYS GIFT WAS WONDERFUL AND CANDY WAS VERY DELICIOUS. Doug:
Rae Woodrum
Dec 14,2011I was very pleaseed with my oder it arrived when they said it would and everything was in good condition. I've dealt with them before and never had any problems and am looking forward to ordering again. Thanks you made Christmas shopping easier this year. Sincerely R. Woodrum
lucille mason
Dec 14,2011i placed three christmas orders from figis, well, today everyone gor them. i got my son;s order, he lives in tx, and he received his brothers in army,son in army got my 2 orders of fudge, that i bought for friends, i gave the different addresses for each order,when i called it in.now i have to run out see what i can buy for my two friends. on the 3rd,i recieved the invoice, so i sent check in for 94dollars and change. this was my first and last time dealing with figis.i was old i have to wait till the 21st then call tell them to reship [email protected]
Against Figis
Dec 07,2011TO ALL PEOPLE CONSIDERING PLACING A HOLIDAY ORDER WITH FIGIS CATALOG 3200 S CENTRAL AVE MARSHFIELD WI 54449 Although I live in Florida, I thought I'd throw a little business to my home State this Holiday Season and order from one of the many FIGIS catalogs I keep getting in the mail. Because I am diligent to keep my credit score over 700, all these catalogs I get offer interest free payments begining Feb 14th, pre-approved, of course. Usually, I don't charge things but with family out-of-State, I thought it would be convenient. So, I went online and started placing individual orders because you get $10 off for each order over $25. My orders totalled about $300. There was no bigger discount for one large order, so I did them separate. And that's the way they checked my credit with each order, over and over, with all three credit reporting agencies, without my social security number and without my permission! Over 6 hard inquires were made! If I had known this, I would have never ordered. I only allow inquires if I'm buying a car! Today, I received 4 individual letters from FIGIS. One, telling me they will ship my order (to be delivered by Christmas), the Second, that they will ship my order (again to be delivered by Christmas at my request), a third, telling me my order was rejected because my credit report showed too many recent inquires, and a four, stating the same thing. So, I called them to cancel everything as I'm more upset about the credit inquires and the damage done to my credit rating than anything else. I asked them, why would you run a request with a reporting agency not only once when I gave you no permission, but over and over? I asked them to cancel all the orders, placed just the other night, and not to be delivered until Christmas, and, to remove the numerous inquires placed just minutes apart from each other. The answer? Hang-up. The answer after I called a second time and explained all this again? No, we started processing the order and we won't cancel it. I asked to speak to a Supervisor. hang-up. The third time, when I got a Supervisor on the phone. The answer, after I threatened to call the BBB? "O.K. we'll cancel the orders" (which we had to go through individually) and with them refusing to give me a confirmation number. So one can only hope. But my main issue, how can you run numerous credit inquiries (several to the same agency within minutes of eachother), without permission or a social? And I want these inquiries taken off my report. Kathy, the Supervisor, said: "We don't need your social, just a name and address. And no, we will not remove the inquiries. So, there you go, Merry Christmas from FIGIS! Tomorrow, I will call the BBB. In the mean-time I will use the Internet, the great equalizer to let you know, DON'T EVER ORDER FROM A FIGIS CATALOG! 800-422-3444 Like · · Reshare · 16 hours ago
Dognamedboo
Jan 07,2011The company failed to get the package delivered. Period. They lied about the shipping time frame, damaged the product, finally reshipped in a manner that was 2 weeks late and ultimately could not be delivered because of their choice of carriers and method of shipping. All in all, it was a totally unacceptable experience. Buy Harry and David's or ANY OTHER vendor.
Daniel
Dec 22,2010I ordered 2 of the *same* item, shipped to 2 different folks, on Dec 15th 2010. One shipped on time and arrived when expected(12/20). The other was "out of stock" and the order placed on hold, right before Christmas. it is currently 12/21 and I am told that the order was filled, and placed on a truck, which will leave "today, maybe tomorrow". So in essence, I placed an order near Christmas, and they waited 6 or 7 days before shipping it. Up in the air at this point if this Christmas present will arrive on the 24th, or the 27th. Customer service basically repeated "Shhhhhyeah, nothing we can do." Had I known that the order would be so long delayed in shipping, and that I would not be notified that it was on hold, I would have taken my business elsewhere. Which I will do in the future. Order with a more reliable company.
3200 S. Central Avenue, 54404, Marshfield, US
https://www.figis.com
Leslie
Jan 05,2012My experience ordering on the phone was very good and pleasant. The packages arrived in the time-frame I requested (4 "other" addresses) and 3 packages to me. I did not care for the Moo Mix, but the 3 cheese-nut logs were a big hit at our New Year's party. The small packages to give as gifts were well received and appreciated.