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Reviews 258
Natasha
Dec 17,2017(Bad unprofessional supervisor vic) customer service agent hung up the phone on me. I had an order of almost $300. I called in on a Tuesday spoke to a male customer service rep that was bad and unprofessional. I recieved the wrong item. I was told that there was no supervisor in the office after 5:30pm Mon-Sat. I asked the rep to notate my account because I did not want to be charged for an incorrect order that was sent to me that I never asked for, and part of my order was missing. The rep was very nasty and rude. SInce I didn't get off work before 5:30. I couldn't call back to my next off day and that was Saturday (today) thats when I spoke to vic. He was even more nasty then the rep and very unprofessional. While I'm explaining to Vic what happened the prior Tuesday when I called in and spoke to the the rude rep. Vic the supervisor stated to me while on the phone "Lets just stay on track and focus on this right here" (The items that I didn't recieve). Vic was not attentive and could care less about the complaints that I had about the services that I had recieved about both the products and customer service rep. Then Vic talks to me in a manner as to if I don't know the difference be squash and sweet potatoes. When I never ordered squash in the first place. Then there was a long silence on the phone. I'm like "Are you still there because the line was was silent for a long period of time I just wanted to know if you were still on the line. Then Vic stated" Thats how I am ...silent when I'm working Thank you. Very rudely. Ater I pay off this bill that I have with them I am Not going to buy anything else from this company ever again. Both the rude Supervisor Vic and that male customer service rep needs to go through a serious training course on customer service and have all of their calls monitored daily. Figi's you want to sell items to the general public get people on the phone who cares about their customers starting with your management shame on you!
Veronica Sparrow
Dec 17,2017Excellent My family really enjoy different meat and chesse
Michael Williams
Dec 16,2017HORRIBLE CUSTOMER SERVICE, GASTLEY WEBSITE, TOTAL OF 2 HOURS ON HOLD, SENT TWO GIFTS TO WRONG RECIPIENT, MULTIPLE RECIPIENTS OPTION ON WEBSITE SCREWED THIS UP, DON’T USE IT, IN FACT, DO NOT, REPEAT DO NOT ORDER FROM THIS COMPANY, NUMBER OF STARS ZERO!!!!!!!!!!!!!!!!!!
Monica DeRise-Lee
Dec 15,2017I have used Figi's gifts in the past and had no problems until this year. I sent gifts to my children and grandchildren and they did not receive their package although they sent an email stating that it had shipped. They never received their package so I called customer service and the person I spoke with was beyond rude. They could not give me a valid answer about where the package was. First they said no one signed for it so it went back then they said it was, and I quote "in transition". When I asked to speak with a supervisor the rep would not let me. She gave me a tracking number and said it was my problem. They still have not received their order. When I asked for a refund/credit, they refused. I will never do business with them again.
Lindsay
Dec 13,2017We have ordered from them the past couple years, sending gifts to our customers. This year will be the last. They got more then half of the address i gave them wrong. The guy taking my order seemed bothered with me and was rude. When i called and told them half of the address's were wrong she said there is nothing i can do at this one and ended the conversation. CUSTOMER SERVICE SUCKS. This is definitely the last time i use them. Take my advice and dont use them!!!!!!!!!!!
Mariessa Dobrick
Dec 13,2017Snippy and poor service. My complaint is not with portions or products. I used to purchase from them all the time. These days the service is poor and downright rude. I'm not sure why I bothered this time, however, it had been a tradition that I really used to love. Billing error somehow created an account with my address but no last name. The person I talked to was rude and not helpful. I am no longer doing business with this company and advice you to avoid it. There are a lot of other companies with much better service.
Dave Sturniolo
Dec 12,2017I rarely order from this company but to to tell the truth, it has been a family tradition at the holidays. My Grandfather would order the dried fruits from them, we all loved them, I think he started his order in November for Christmas. (Back before the internet, it was all mail order catalog) I believe this company's poor ratings is due in part it has been bought and sold too many times, Quality and service have gone sharply down, however the few times I have ordered the expectations were just average. Arriving too late or slightly damaged or being too small, well that's just how it has always been. I'm a fan for life, but would only order one or two items I know are easy to ship and would taste reasonably well. They have a YouTube channel that explains about the new call center they are putting in Marshfield, Wi, where it all started. (Video was done 2015) Maybe they are still working out the bugs. But If you are American, take pride in ordering from an American company, just lower your expectations a little, they are not Amazon.
Jim Dawson
Dec 12,2017Worst online company I have ever dealt with. We received a catalog one day and the next ordered a 1 lb plum pudding with another item for a gift. Later that day I received a voice mail advising that the 1 lb plum pudding was no longer available but if I called within the next 24 hours I could change the order to the available 2 lb plum pudding ( for twice the price). I called them 6 hours after the voice mail and said I didn't want the 2 lb. to just cancel the order. Then I received an email advising that it was too late, the order had already processed. I spent 1 hour on hold for a customer "service" rep to answer. I gave up and emailed them, again telling them to cancel the, yet unshipped, order. 36 hours later I received an email telling me my order had shipped. I will never, or recommend anyone else, do business with this company. Unfortunately, the part of the order that shipped is going to a friend as a gift so I cannot even refuse shipment. Lesson learned.
Gordon Anderson
Dec 12,2017This has to be my worst customer experience ever. They have terrible identity security, and their customer service representatives are incompetent. I was on the line for an hour, and after talking to two separate CSR's, with the supervisor Valerie being the most incompetent, they finally put me through to the loss prevention department where I was presented with an answering machine. Keep in mind that the first words out of my mouth when I called them was "Can I speak to the loss prevention department please". I strongly recommend no one ever do business with this company.
Kristine Lamont
Dec 12,2017I trust and read reviews.That being said maybe some people just have higher expectations than others. The company has to make portions reasonably sized to make money. Better for us too most calories count.The shipping is on the higher end but they package and send it out beautifully.I loved the nut and poppy seed bread .The cheese sampler sreads were nothing special because yes ,they are processed but still tasty enough.I got a lighted wreath that had red roses with bright green leaves. Perfect for Christmas decorating.
Timothy Pajot
Dec 12,2017If I could, I’d give them 0 stars. I tried ordering over the phone and when I found out shipping was $17, I told them forget it. I recieved a bill about a week later for $69.97. After calling their customer service number, I waited on hold for 1 hour and 10 minutes and still didn’t get any response. This company is a joke.
Taylor Jessee
Dec 05,2017I spent quite a bit of money on one of their sausage and cheese assortments. So disappointing, little sausages that tasted like slim Jim’s and cheese that all tasted like velveeta. I’ve been telling a lot of people how terrible Figis products are.
James Berglund II
Sep 28,2017I loved the peanut caramel clusters. They were as good as when I was a boy. So many products need. Yours are perfect; good like then and top level because the candy couldn't be better. I wonder if something in mint and fudge, peanut clusters would top the gifts all considered, thanks you 'all, brothers and sisters and Merry Christmas, if you don't say!!! THanks to God and you'all. James H. Berglund, II; minister, Bible-Theology. May Good come.
Leo F Bowen
Jun 03,2017i liked the gift they sent just wish it was biger
Lucille Mullen
May 25,2017Recently, I purchased the sampler cheese spread. I was very disappointed at what I received. Everyone I tasted, tasted like rubber with no flavor what so ever. I had a friend try them, and she said the same. I'll never order anything again.
Magda Mez
May 16,2017I confided in this company to deliver my Mother's Day gift that I spent a lumpsome of money on. Not only did they NOT DELIVER THE PRODUCT but the day after they sent me an email saying THEY ARE OUT OF STOCK OF MY PRODUCT. Chosing this company to represent your gift is the worst idea I had, I am so embarrassed to have boughten anything from them. THEY ARE A SCAM. DONT WASTE YOUR MONEY HERE.
Tom C.
May 13,2017One of their cakes was sent to me as a birthday present via FedEx. The driver left it outside the door, and when I retrieved it, there were about 500 ants inside the box, even inside the cheesy plastic wrap for the cake. The only thing to do with it was discard it in the trash. So I cannot comment on the edibility of the cake. However, when I contacted customer service via their web site, I was sent an e-mail telling me to call a customer number. When I did, I was put on hold for about five minutes, when a man came on, asking me what my problem was. When I told him, he put me on hold for another five minutes, and I hung up. In my estimation, you are totally wasting your time, money, and sanity when dealing with this stupid company. If I could give it zero stars, I would.
Karen D.
Apr 21,2017DO NOT ORDER FROM FIGIS! TOTAL SCAM. PRODUCTS ARE MUCH SMALLER THEN U WOULD THINK. THEY SHOULD BE HELD ACCOUNTABLE
Mr-tom Oody-jr
Apr 18,2017I got my Easter order in good condition.The one bunny ear was broken,but that was okay.It's going to be eaten anyway.The chocolate is delicious!!!!!!Thank you Figis for my Order!!!!!
3200 S. Central Avenue, 54404, Marshfield, US
https://www.figis.com
Marlene Santoli
Dec 20,2017I ordered two boxes misplaced myh order number I called them was over on the phone one hour no help st all.gave them my name and address plus they already charged my cc.Still no help YES MY FAULT FOR LOS ING ORDER NUMBEF BUT BY NAME AND ADDRESS YOU SHOULD HELP WILL NEVER RECOMMEND THIS PKACE WAYNE SEARS. LONG BEACH CALIG