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Reviews 258
S Smith
Apr 14,2018Horrible. Horrible product, items not available absolutely heinous customer service! DO NOT ORDER FROM THEM, THEY ARE DESPICABLE!!!!
Christina Denson
Mar 30,2018Do not use this company if you want good service. I placed an order for Easter 5 days in advance via their website. In order for it to arrive on time the shipping was more expensive than the two items I was sending, but I paid it. I received an email stating that the order was received, a second email that the order was accepted and would be shipped. I never received shipping information. Upon calling them, I was told a letter was sent in the mail to notify me that my items were on back order. Obviously, I was upset and asked to speak to a manager, I got JC. She would not let me voice my complaint without speaking over me stating that receiving a letter via USPS instead of email was a "glich" in their system. I began to speak again and she hung up on me. I called back, entered my order number and waited another 20 minutes only for the call to be immediately disconnected with out an answer. Third call, I get through and ask to speak to JCs manager and received JC herself. She stated that she doesn't have a manager. The call ended with me getting a refund and an address to mail a complaint letter to. No resolution to the fact that the company made a promise to deliver something and failed miserably. I was thanked for the promise of bad reviews. Worst customer service I have encountered in my entire life.
MK Angelus
Mar 28,2018Same complaint as the others, the nuts are stale, the torte's are stale and they substitute cheese and sausage for anything they are out of. Frankly, for what I paid for the Christmas boxes I ordered, I could have gotten less, but much better quality with hickory farms. The sizes and quality have gone down, the prices have gone up. It's not a smart way to run a business, I would suggest whomever is looking at their social media/review presence heed the reviews they're reading - otherwise, the company is going to continue to lose customers.
Mary Turner
Mar 27,2018Forget trying to order holiday candy! Twice I called in orders and both times was very disappointed. At Christmas I ordered things to give as gifts, they were out of stock and sent cheese and sausage to replace candy. I gave them another chance for Easter, only to receive a letter stating most of my order was out of stock, and said they would send replacements. I received 3 items and no replacement items. I will never order anything except the fruitcake that my brother loves from this company. If I can find another place to get a good fruitcake I will stop ordering all together.
Bob Anderson
Mar 26,2018I agree with other reviewers this company has gone downhill. I ordered some of the Christmas candy. No flavor, it was like you are just eating sugar. The nuts always seem to be stale. Many of the products are so small. Does Figi just bake a huge supply of cookies, and/or cakes and just leave them in a huge warehouse? Because most of the time the taste is like they have been sitting for a long time. No more, Figi has lost this customer.
Frank
Mar 19,2018This company has been going down hill he last few years it starts with there cut rate surepost shipping nothing seems to get delivered on time. The quality of the products and size have gone down also not so bad size went down but price went up. This did not use to be a problem as I have been using them for at least 9 years. I contacted them after my grandchildren's halloween baskets were late the representative I talked to on the phone tells me she will note my account to only be shipped USPS in the future. I ordered christmas baskets and there checkout showed Dec.22 delivery date and again they shipped surepost and only half of the items were delivered on time the rest were one and two days late. I contacted by email because I did not want to be on the phone all day here is there non caring reply about losing a customer who spent $ 900. a year or more with Easter,Halloween, birthdays and Christmas. They tried to fix nothing about their problems not sure they could have Just A Goodbye, Figis.com Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. Your Customer Care Representative Customer By CSS Web (03/18/2018 05:46 PM) I would like to have my name taken off your mailing lists since your shipping has gotten so crappy the last few years that I no longer will be using your company. I even called and your representative told me they would mark my account and only use USPS that did not happen going cheaper on shipping costing you a customer. Date Created: 03/18/2018 05:46 PM Subject unsubscribe Response By Email (Brandi B. - Your Customer Care Representative) Date Last Updated: 03/19/2018 10:01 AM Figi's Status: Solved Dear Valued Customer, Thank you for contacting our Customer Care Team. Your name and address have been removed from our mailing list at this time. You may still receive one or two more catalogs as they are preprinted in advance. Please let us know if you have any further questions. Thank you, Your Customer Care Representative
TheDianna09
Feb 06,2018I ordered the Pineapple-Macadamia Nut cake. It is terrible. There is plenty of fruit and nuts, but the flavor is really bad. I am sorry to say that I sent this cake to a relative this Christmas.
James Schmid
Jan 12,2018Ordered gift baskets a week before Christmas to have delivered to relatives, etc. 3 weeks later, I realized they had never been delivered. In fact, because they were out of stock, my orders had been cancelled immediately after placing. The problem is, they never notified me in any way. I felt embarrassed because after I had to ask my relatives if they had received the baskets. Why would it even be possible to order something on their website when they were already out of stock?
Keith Elliott
Jan 08,2018I was astounded at the poor service I received from this company. In late Nov 2017 my father passed away. In early Dec he received a Figi's catalog in the mail. He had always ordered Christmas baskets for his 4 children so I decided to order 4 nice gift baskets to be sent to his children for Christmas as a final gesture on his behalf. Figi's had my phone and email address. When the baskets didn't arrive by Dec. 22 I called and was told that the order had been CANCELLED. I asked WHY?? and was told that the baskets I ordered were out of stock. I asked why I hadn't been notified of this by phone or email. They had no explanation and didn't seem to care. I asked if I could order different baskets. They said it was too late - the refund check had already been sent out. I then called their President Dan Hunt 715-723-1871 and left a message on his voicemail expressing my extreme disappointment with the way this order was handled. Ten days later I received the refund check - dated Dec 27 - which was 5 days after I had called and asked to change my order. Mr Hunt did not reply to my call, so I called his office again and spoke to his assistant. She assured me that she would relay the message. It's been another week and no word from Figi's. My father's final gift tribute was ruined by this company. Their service is horrendous from the lowest levels, all the way to their non-caring president at the top. ~ Keith Elliott, Thompson, CT
Luis Garces
Jan 02,2018very bad. I placed an order for a xmas gift for my boss. I paid 20 something dollars for expedited shipping to get a rush order. received an email confirmation. few days later I speak to my boss. she never received anything. I follow up with Figis they said they cancelled the order and that a letter is on the way explaing why. the person on the phone had no Empathy
Rick Giles
Dec 30,2017Get a gift pack from my dad for Christmas for the last 5-6 years. This year the cheddar cheese had mold in it. Seems like the rest is ok though. Quality of the products is just ok!
Caprice Insco
Dec 30,2017I have ordered from you for the past 5 years in a row with no issue. This year, I placed 3 separate orders. Unbeknownst to me, even though I paid almost $17 in shipping fees, you shipped fed ex sure post. One of my orders went to a very rural area, and had a mailbox tag left that item was marked as perishable and therefore undeliverable. It sat in the post office over the weekend for 4 days and I had to take off work to get to get there in time to pick it up on day 4. The petit fours wound up being thrown away, received 2 weeks after my original order date. I complained and you credited me back the shipping. A second order never arrived. I have to take blame for that as I miskeyed the address. However, your customer service at this point was dismal. First call, I was transferred out to some credit department before I even got my name out. Second call, I was told the item had been returned and to verify the address and call back for re-delivery. Third call and while I was speaking to Debra to have it re-delivered, she said that despite the fact you are running a 70% off sale at this time, with items as low as $9.99, that she could not have anything redelivered without me paying more and that she would just credit my account. I asked why I wasn't contacted that it was undeliverable in the first place and stated that I'd been very unhappy with the entire experience this year, she said the other agent lied and that it hadn't been returned so they didn't know. It was obvious she was not going to accept any responsibility for the company so I asked for a supervisor. She said she was the supervisor and that if I wanted to go over her head, I had to write a letter. It took me asking 4 more times directly for the name of her department head, which she gave as Kellie or Kallie Hauffman. I will never, never spend another penny on a Figis product.
Susan Hahn
Dec 28,2017Do not order anything from this company. I ordered 3 tins of cookies to be sent and they couldn't even do that right! Two were delivered and the label only said my husband's name no Merry Christmas etc just his name. Now when you print the label wouldn't you think that didn't look right,but no they didn't even check it. The third was never delivered and when we called they said it will get there after Christmas! Why would I want it delivered after the holidays when it was Christmas cookies! The customer service SUCKS they can't even give you answers or even try and make it right.
Kelly Brown
Dec 27,2017Great summer sausage, champagne mustard and pasteurized cheese spreads. Seriously, I feasted all morning on every flavor. Artisan-like.
Dyan Watson Brown
Dec 26,2017Ordered 2 items in November for Xmas. Still have not recvd 1 of them. Xmas is over. Not worth the money, poor communication. Will not use again.
Rosemary Locatelli
Dec 23,2017I have ordered from Figi’s for years. They have great Products. If they din’t Have what you ordered they will replace with something else. The employees seem to be very helpful when ordering and helping you choose a product. I received an order I did not order for myself, they told me I could keep it or send it back. The woman was very compassionate.
Melissa C
Dec 23,2017I received my Figis gift this morning after taking my son to school. I was going to have a cookie with my coffee but the cookie made my mouth, throat, and stomach burn. It left a beyond horrible after taste and I've had burning stomach pain all day long. I was not present for this but my husband also grabbed the same cookie and spit it out and it left his mouth as he described as a chemical type burn for hours. I threw the entire gift away. If you purchase this as a GIFT FOR YOUR FAMILY AND FRIENDS and THEY THANK YOU and tell you it was wonderful, THEY ARE LYING TO YOU!! I begged my mother not to send Figis but she did, cookies this time. I'm sorry Mom the cookies, tin and all, went right into the trash. WHAT AN ABSOLUTE WASTE OF MONEY. Stop looking at their over abundance in advertisements people!!!
Judith Vieth
Dec 22,2017I always use Figi's for my gift giving for my family. They like their gifts . I also like the payment plan, I also like the free gift of the Chocolates.
Lyn
Dec 22,2017I received a box of meats, cheeses, and nuts for Christmas. The cheese was very moldy, the nuts stale. It was disgusting. Getting through to Figi's was a nightmare. Still holding on the phone. I would rate it less than 1 but can't.
3200 S. Central Avenue, 54404, Marshfield, US
https://www.figis.com
KeelandGibson
Aug 19,2018I have recently ordered some sweets from this company. Matter of fact, I just placed an order on 08/17/2018 which came to be a little over $50.00. The first order I placed on the 08/16/2018, they wanted a down payment because I guess it was too much for a new customer. I guess they have a limit that a new customer can order and, if over a certain amount then they have to put a down payment. I was not upset at all but I feel they should let you know. I also was curious about how they got my SSN when I didn't give it to them. I got an alert that someone looked at my credit and it was them. They do a hard pull on your credit which is not cool nor did I give them permission to do so. But it does say in their FAQ that they do have to approve your order before they send out any orders. I don't like how they go about getting my SSN without asking for it. I think they should be like Fingerhut and just ask for your SSN instead of getting it from where ever. Anyway, another thing that is not making any sense is how all their reviews from former customers are from months ago and years ago. Anyway, I went ahead to let them know that I will be doing a detailed review of their products when it arrives. I want to give my personal review on their website and anywhere else so others can know about them today. I will be back with a full detailed review of the products I ordered. I will do a review on the delivery status and how the product looks and tastes. I will have photos as well. I also emailed them about my orders and they have responded back fast and they were friendly as well. I like a company that responds back fast and is friendly. Figi's.com has a lot of sweets and other stuff on their website at reasonable prices. I want to deal with them because they too can help your credit. Well, I guess I am about to find out after my order arrives. So far this company is a plus because of their fast customer services to me.