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Reviews 742
Shane Mac Cormaic
Jan 13,2025Very straightforward process for exchanging a 10 year battery smoke alarm. Started chirping after approx. 4 years. Nicki and Ravi sorted out very quickly and professionally. Thanks
Harvey Prescott
Jan 12,2025I purchased an ST622 sealed battery smoke alarm in 2018. This has a 10 year life and has worked perfectly until recently,when I have been having a low battery warnings. I contacted FireAngel with proof of purchase and was sent a replacement unit within days. What fantastic customer service and rest assured,I will be replacing my other safety products,with those from FireAngel.
Ian W. Dowthwaite
Jan 10,2025The Fire Brigade who fitted mysmoke alarms and
Ian Hallworth
Jan 10,2025Tech support were excellent I cannot fault the service I was give. Thank you Sam and Ravi.
Graham Cross
Jan 08,2025After a couple of years one of my fire alarms went faulty. I contacted fire angel via there live video chat I spoke to a agent called Nikkita she talk ne though the process of getting my replacement alarm. SHE was very Helpful.
Ian
Jan 08,2025Fast, friendly and efficient
Anthony Heath
Jan 08,2025Great service and very helpful, especially Nikkita in customer support.
Peter B
Jan 07,2025Short wait time and quick polite service.
Lorna Bland
Jan 07,2025Carol in particular was very helpful and understanding. Prior to speaking to Carol I felt that I was going round in circles. Following my initial email Nikkita replied swiftly advising me to contact Amazon giving me all contact details. Unfortunately Amazon were not quite so helpful and referred me back to you ! Both Nikkita and Carol have been understanding and helpful. Many thanks.
John Gibson
Jan 07,2025Mine was a relatively complicated enquiry in that it involved an admission that I had most likely breached the warranty but Sam took into account that my breaking of the seal of the device had happened on Christmas Eve night when no technical support was available and the bloody things were beeping away twice every minute (they ended up in a bucket in the shed!) - and agreed to replace the unit I hadn’t actually damaged… This exchange could have got confrontational but Sam’s open attitude helped avoid that (as did I by fessing up early doors !). Nikita was also most helpful in moving the process along. Well done both !
Sheila Sangha
Jan 07,2025Fireangel customer service were extremely efficient in resolving the issue of a faulty smoke alarm and arranged for immediate replacement. Excellent service.
Leon R
Jan 07,2025Thoroughly recommend Fireguard products for their quality and excellent Customer Support handling on the rare occasions that things go wrong. I had bought 3 CO alarms in 2019 and one developed a fault just recently (Jan 2025). From initially reporting the issue I was very pleased to receive a response and a resolution (replacement alarm to be sent) within 2 days. Huge thanks to Sophie and Alan who were both very swift and professional with their responses and resolution.
Kenneth Moore
Jan 07,2025I posted a faulty carbon monoxide detector back to Fireangel last October. I contacted them today Jan 6th 2025 to be told they are no longer receiving post. They completely refused to help me in any shape or form. Would not use this Company again
Ian Skinn
Jan 06,2025Had to contact fire angel as my monoxide alarm packed up whilst still in warranty, service was great established purchase details and a new one was dispatched, Nicky and Sam help all the way. Great service and support.
Anthony Reynolds
Jan 06,2025Had a fault with my monitor and FireAngel replaced it without any problems. Thanks to Sam and Nikkita who dealt with this efficiently for me. Good communication.
Edward Curtis
Jan 05,2025Purchased fire alarm, supposedly with a 10 year battery. This morning, alarm started beeping continuously, only way to stop was to remove battery, rendering alarm useless.
Jesse
Jan 03,2025The speed at which my enquiry was dealt with was outstanding - it took Nikkita less than 15 minutes to respond, confirming that a replacement was on its way. An angel at FIreAngel. Thank you Nikkita!!!
Arthur Morris
Jan 03,2025Excellent service from Neketa and Alan. The company has honoured the warranty. Thank you for helping us find the purchase date and all the help. Yours, Arthur Morris
Debbie
Jan 03,2025Contacted Nikkita in customer services about my under warranty smoke detector battery failing under 10 years and sent her email on same day after call and got a reply advising replacement has been ordered! Excellent customer services!
Mr Arthur Baglee
Jan 14,2025A person called Sam answered my wife's call and was extremely helpful and clear patiently explaining all the points and talking us through what to do. It was very heartening to speak to a real person who knew their job inside out and we were very reassured afterwards