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Reviews 742
Agnes Cousin
Dec 26,2024J'ai contacté par email le SAV pour un article garanti 7 ans et qui était défectueux au bout de 4 ans. Ils ont été très réactifs. Ma demande a été traitée dans les 24h et mon produit a été échangé sans problème.
Mohammed
Dec 25,2024Hi, Just to say Sophie and Sam @ Fireangle did an amazing job with replacing my faulty fire alarm. The team was professional, efficient, and exceeded my expectations. I highly recommend them!”
Mr Keith Clayton
Dec 25,2024Very poor products and diabolical customer service. We had two FireAngel FA6620 alarms fitted just over a year ago. One started giving false alarms almost straight away so we had to take it down. The other has now gone off twice in the past week, so for the neighbours sake, we have had to also take that down. Fire Angel don't want to know, even though we have given them Batch Numbers and the replacement date of 2033, they have said we have to purchase new products. To replace the alarms we have to provide both Proof of Purchase and Proof of Fitting, which we can't supply as the handyman who supplied and fitted them has gone out of business. So now we have no working Smoke alarms, and certainly aren't going to buy anymore if this is standard industry practice. We are awaiting advice from the local fire service. We have vacuumed the alarms monthly, and our home isn't damp. Although Fire Angel are based in Coventry, the alarms are made in China.
Emma G
Dec 24,2024Great customer service very quick. Didn't take long to get a replacement alarm. Warranty is great for products!
Ashley
Dec 24,2024It’s Christmas Eve and I can’t thank Sam and Nikkita enough for their quick service I received today. Helpful and efficient service. Thank you ☺️
Gordon Fox
Dec 21,2024Their technical advice proved golden to me in sorting an issue, thank you, my issue solved. They went over and beyond.
Sharron Ashurst
Dec 20,2024Great customer service, they sorted out an issue I had with a device very quickly and without fuss. Special thanks to customer service advisor Ravi
Consumer
Dec 19,2024Great service , replaced my faulty smoke alarm unit without delay, many thanks to Nikkita for all their help.
Pierre
Dec 19,2024Thanks to Sam & Madjid for their assistance and quick response in dealing with a device replacement.
Kieron Clark
Dec 19,2024Completed the help form online and quickly received an acknowledgment from Sam. He quickly confirmed that a replacement alarm would be issued via email. Great service provided by Sam.
Stephen Wood
Dec 16,2024I have been using fire angel products for 10 years and are very good and reliable, I've had a few free replacements when the product became faulty and there's never an issue, they have a great team of people at customer services, always friendly and knowledgeable.
Colin Rees
Dec 16,2024Carol was very helpful and knowledgeable, diagnosing the fault very quickly whilst we were on the phone. She also clearly explained my options to obtain a replacement.
Mike
Dec 16,2024Made contact to explain two 7 year old smoke alarms were malfunctioning- one was going off despite no smoke around, the other appeared to have a flat battery. Wanted them to know so they could look into the issue. FireAngel soon replied and immediately offered and sent two replacements. Units were received and installed. Excellent customer service - many thanks
Mick - Kelvedon Essex
Dec 16,2024Nikkita from FireAngel dealt with the problem with good experience for me - great service and knowledge
David Lodge
Dec 15,2024We recently had three smoke alarm fitted by the fire department and one of them started beeping, so I contacted FireAngels and spoke to Carol who took my details and a replacement was set to us within a few days. Thank you.
Eriic
Dec 13,2024Responded well and gave clear information, sent the details back resqested and the alarm is being replace under warrenty Thanks
Dipendra Darbar
Dec 13,2024Explained clearly regarding the tabs on the template
Scott
Dec 13,2024My fire alarm was sporadically activating on its own accord. I visited screwfix who informed me it was out of warranty but there is a 5 year guarantee that FireAngel offer. I completed the simple online form detailing the trouble shooting I had performed. I received a confirmation email that a replacement would be ordered and delivered within 7 days. This was simple, efficient and successful warranty claim, something that’s very unusual with companies. Great service and I’ll be sure to use FireAngel for all future products I require as that response and service is worth it for piece of mind.
beverley schools
Dec 13,2024A 20 minute wait as I was No.5 in the queue, but once I got through to Nikitta and Alan the process was efficient and my problem of a faulty alarm dealt with in a satisfactory manner. Alan was professional and polite during our conversation.
Steven Hill
Dec 27,2024Very quick response to my query and good clear information on how to resolve my problem. Issue resolved quickly.