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Reviews 742
David Victor James
Dec 12,2024In received a very polite email apologising for the delay in replying to my message. A replacement alarm is being sent out to me, which I appreciate.
Pablo McNeill
Dec 11,2024Very dependable company. Thank you to Sam & Nikkita who where very helpful in solving the issue I was having with my alarm.
Mike
Dec 11,2024Martin and Sam, superb service. Many thanks Judy and Mike
Derek Chaplin
Dec 11,2024Product died in under 4 years,despite having a 10 year battery. Explained situation to Carol and Ravi on customer support. They were understanding and have sent a replacement product. Can't ask for better service than that.
Dave Huggins
Dec 11,2024Nikkita and Alan have made it very easy to replace a faulty detector under warranty, Alan was very polite and professional on the phone stating clearly and precisely the actions I was required to take. Nikkita has been polite and courteous with a responding email detailing exactly what is happening with the replacement.
jean
Dec 11,2024Delay in Fireangel responding to me. Email sent to them on 4 December. Reply received on 11 December.
Jackie
Dec 11,2024Quick to respond, great customer service. Delivered in only a few days . Thank you
Jan Constable
Dec 10,2024Fire alarms are intended to be functional and keep all safe. When faulty instead of issuing immediate replacement via store where purchased this company takes weeks to respond to proof of purchase via emails and eventually emails that Royal Mail will deliver within 10 further days. These alarms are toxic and dangerous for the postal workers. I was advised to return the dud alarm to local refuse where equally hazardous for staff to process. I feel sorry for Sam & Nikkita having to deal with this system of overwhelming volume of alarm returns instead of the warranty being handled on their behalf by local stores as normal with guarantees.
debbie woods
Dec 09,2024Excellent, had a Fire Angel who died well before her time. Spoke to a brilliant agent, who is sending me a replacement. Thank You
Paula Kent
Dec 09,2024FireAngel always give great customer service . Thanks to Carol who gave me great advice today when I was sorting out my bleeping fire alarm at my Mums house . Thank you again Carol . Paula
Sumit Dutta
Dec 08,2024We have a Fire Angel alarm which was losing battery. I contacted Fire Angel about it and Nikkita from their company followed up very quickly to help with this and arranged for a replacement to be sent to us. Thank you Nikkita and Fire Angel. Excellent customer service!
customer
Dec 08,2024Prompt and very helpful service
mr & mrs s guest
Dec 08,2024Efficient, helpful, knowledgeable
Choi Lee
Dec 07,2024Responded by Nikkita to my request for advice for a faulty smoke alarm. Informed via email by Sam that a replacement is being shipped by Royal Mail to my home address.
Bert Cindy
Dec 06,2024Problem (non working smoke alarm) sorted quite quickly and without too much fuss! Thanks to Nikkita (for sending out the replacement) and Alan (for the advice).
Gary Knights
Dec 06,2024This is the second time I have contacted Fire Angel for advice and support over a period of two years and I have always found the company very helpful. My initial contact was with Sophie who was very professional and addressed my concerns fully. I then received an email from Nikita explaining that the issue with my smoke alarm will be resolved by sending me a replacement unit. In these days of tight commercial constraints it is very reassuring to find a company like Fire Angel who provide a full customer service.
Donald Harris
Dec 06,2024When I rang fireangel about a problem I had with my smoke alarm the assistance I got from the two C/A’s Nikita and Sophie was second to none. Right from the beginning nothing was too much trouble,talking me through any trouble shooting, what to do next until the diagnosis was a faulty alarm. Then there were no qualms about sending a free replacement as it was still under warranty. Fireangel, thank you very much
Mr Kenneth Hobbs
Dec 06,2024Fire Angel were great because they listened to me, understood me and went about there solution in a professional and business like way. I was emailed by Nikkita and Sam. 2 alarms were male functioning and we're still under warranty. I cleaned them as per instruction but still they went off. Nikkita said she would send me new replacements which she has done and both are working well.
Fraser
Dec 05,2024Basically the attitude of the representative Madjid and Nikkita who handled the whole transaction in a professional manner. I sent the required documentation and the smoke detector was dispatched with no fuss or bother.
Victoria Mallon
Dec 12,2024Great service from Nikkita, the issue was sorted out promptly. Thank you.