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Reviews 742
J -
Jan 02,2025Ravi helped sort out my issue almost immediately over the holiday period. I was cautious I may have had to chase for a response of it would take a while but I am extremely happy and impressed with the service. Really took the burden off my shoulders to have the issue resolved so fast. Thank you
Lionel Andrews
Jan 02,2025Excellent customer service. Polite and helpful replies via phone and email. Well done Sam and Nikkita.
Ma79
Jan 02,2025Replacement unit sent out swiftly.
Shaun
Jan 02,2025Spoke to a young lady called Sophie after my smoke alarm failed on New Years Eve of all times. What a very friendly lady who sorted out all my issues straight away. Thank you Sophie
Julie Currey
Jan 01,2025I contacted Fireangel because the smoke alarms I had were bleeping at regular intervals i.e the batteries were going and were Fireangel ones. Nikkita got back to me very quickly, and once I’d sent a photo of the alarms and confirmed my address she immediately ordered me 2 new alarms and let me know they’re on their way. Fabulous service, thanks Nikkita 😊
MR S MORTIMER
Jan 01,2025An excellent start to my telephone call to Fireangel was having it answered immediately and by someone within Britain. Although customer advisers based abroad probably need the work much more than those here, strong unfamiliar accents can make conversations difficult and embarrassing to both parties. Sam dealt with my query as to why my FA3028 carbon monoxide alarm, installed by British Gas, was emitting double bleeps, in a knowledgeable, clear and friendly way. She explained it was not just a spent battery, as I had assumed, but a failed unit. Since I didn't have a proper double pin to switch it off, she told me how to try a paperclip, and when that didn't work how to prise the lid off and disconnect it. She ordered a replacement for me. Thank you Sam and thank you Fireangel.
BLANPAIN
Jan 01,2025Réponses rapides tout en prenant en compte la problématique.
Steve latham
Dec 31,2024The FireAngel smoke alarm purchased via Amazon was faulty after 2 1/2 years. Contacted FireAngel (Sam) who advised to contact Amazon as the alarm had a 5 year warranty. Contacted Amazon who advised that they only honored the warranty for 2 years. Recontacted Sam @ FireAngel who agreed to honor the warranty of 5 years and would arrange a replacement alarm to be sent to a UK address as they could not post to the Channel Islands. Poor customer service from Amazon, good from Sam (FireAngel)
Robert Harris
Dec 31,2024Absolutely useless customer service. I rang to explain that my fire smoke alarm failed, model SB1 batch number 20502. I didn't want a refund or replacement as I already replace the faulty item . Lady on phone wasn't interested at all , only told me to get in touch with Amazon which I did only to be told to contact Fire Angel customer service. The item was covered with a 3 year warranty. The main problem I had was it was going off when I wasn't in and our neighbour was so worried they contact me at work I had to travel home only to find it was a faulty item. Don't bother with Fire Angel as I feel they are a very cheap product made in China rubbish. Better ones out there and you need to train your staff in customer service.
James Paden
Dec 31,2024We reported a faulty smoke alarm sensor to FireAngel and Carol dealt with the problem very quickly, they are sending us a new smoke alarm without any issues - and we were delighted with FireAngel's response!
Sarah
Dec 31,2024Sam was very friendly and explained the process.
Sally Harwood
Dec 30,2024I take safety extremely seriously. When I spoke to Sam regarding my smoke alarm alarming for no apparent reason, she dealt with my concerns without being patronising in any way. Sam checked that I had done all the checks first and without question, sorted out a replacement alarm. Thank you.
Normequip
Dec 30,2024Nous sommes très content des échanges que nous avons avec le Support. Plus précisément avec Madjid au Support Technique, qui est réactif et professionnel. Si nous avons des questions, il est disponible facilement pour nous répondre.
Mark White
Dec 30,2024Very speedy response. Will see how quickly the replacement comes.
Amir Q
Dec 30,2024quick, efficient resolution
G M
Dec 30,2024Sam who dealt with my call was very professional explained everything fully and was really helpful.
rince
Dec 27,2024accueil très satisfaisant , service client a l'écoute et compétant , en attente du remplacement de notre détecteur de monoxyde .
Barry
Dec 27,2024I queried a fault with a smoke alarm that had malfunctioned after only 5 years, but unfortunately, without a receipt, I knew I would probably have little success. This proved to be the case, but when I explained that the fire service had fitted it, as part of their neighbourhood service for the elderly, the customer support agent, Sam, was happy to arrange for a replacement to be sent straight away. Many thanks.
lInda Guy
Dec 27,2024My smoke alarm kept going off after 19 months. I emailed Fire Angel and wasn’t expecting a quick response as it was nearly Christmas but Nikkita was very quick in responding. She gave me advice on what to do and said she would replace the unit if it didn’t work but fortunately it has. Very pleased with their Customer Service.
Stephen Trainor
Jan 03,2025Excellent customer service. Issue resolved with friendly and professional staff.