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Reviews 742
Andrew McKay
Dec 05,2024Brilliant response when I phoned about a faulty alarm, which was replaced quickly and without fuss. Sophie and Nikkita were polite, understanding and helpful.
Caroline DAVIS
Dec 05,2024Terrible service for a warranty product that should provide savings the home for 5 years... Will not use again
P Price
Dec 04,2024Nikkita was very knowledgeable and helpful. Correspondence was swift, I am now waiting for my replacement alarms to arrive. Great service.
Andrew Douglas
Dec 04,2024Friendly, efficient service. Replaced our faulty smoke alarm. It arrived well before the estimated timescale. Thanks Sam & Alan
Clive Brown
Dec 03,2024Alan answered my initial call. He was friendly and professional. He advised me how I could deactivate the alarm and supplied the relevant information needed to gain a replacement alarm. After sending the relevant information via email, Nicki answered via email the next working day. The email stated that a replacement alarm was being supplied and to allow 5 working days for delivery. Faultless service. Thank you.
Jacqueline Burrows
Dec 03,2024Very Good people skills, friendly. I was impressed with how quickly Carol resolved my enquiry, using her initiative and common sense. Thank you
charlotte
Dec 02,2024Sam was great, very knowledgeable and my call with them was straightforward and issue sorted promptly.
Mr Graham Cooling
Dec 02,2024Carol was very pleasant and helpful. Sorted out my problem very quickly.
Andi
Dec 02,2024Poor customer service Have 2 x 1 year old mains smoke detectors and one stopped working due to a faulty connection in the mains lead that plugs onto the detector. Customer support say they are not able to send out one of these plugs which must cost pennies to make and therefore a fully working smoke detector goes to landfill. Very poor customer support from Fire Angel. Date of experience: 26 November 2024 Edit Reply from FireAngel 4 days ago Good afternoon, Andi, thank you for your review. We did not refuse to provide you with a plug for your alarm, we advised you in order to assist with your request, we needed proof of purchase from you, to provide a replacement. We have had no response back from this request to assist you further. Many thanks, Fireangel Please note I did not request a replacement as both of my detectors work when plugged into a mains lead that is not faulty. Hardly something that warrants a proof of purchase from 12 months ago. A poor response to a legitimate request. Would have paid for a replacement part but was told that it was not possible to even to supply the part required.
Amar
Dec 02,2024Sam & Nicki resolved my issue with a faulty carbon monoxide detector, quickly and efficiently. Makes a change nowadays to deal with a company/customer service agents who still provide great customer service.
Neo
Dec 01,2024Excellent customer service. The Heat alarm was beeping on its own will. Emailed FireAngel customer support with issue as it was covered under 5-year warranty. They asked for proof of purchase, which I sent. Nikkita and Sophie were amazing, they investigated the issue and organised the replacement alarm. Fantastic service !!!
John Stevenson
Nov 30,2024It is not very often that a company these days is so thoughtful and efficient. Initially I spoke with Sam who dealt with my query quickly and she even sent me a picture of how to disable the alarm. I then spoke with Madjid who was equally efficient. They were both a pleasure to talk to. I keep praising the company to my friends. Many thanks.
Geoff Stevens
Nov 29,2024Following earlier email issues, Sam resolved my telephone complaint speedily and efficiently. Thank you.
Mr Ibbetson
Nov 29,2024Great service from Nikkita ! Replacement fire alarm arrived as described and now installed.
Bill Dutton
Nov 29,2024What a lovely company to deal with. I had a warranty issue with a Carbon Monoxide alarm. After FireAngel had received my details I spoke to Alan James who sorted everything out there and then and told me that the new one would be in the post. Sure enough the new one was received about a week later. It’s good to know that some companies still care about their customers.
Pepper Pig
Nov 29,2024Smoke alarm only lasted a couple of years, but Fireangel (Nikkita) were able to quickly replace, with no fuss. So, still a happy customer.
Jimyjames
Nov 29,2024Both Nicki and Ravi both kept me up-dated by email 🙂
D.J.
Nov 29,2024Although the initial response from FireAngel was a bit slow, once all details had been provided Nikkita (customer support) dealt with the request quickly and efficiently
Andrew Hoggard
Nov 28,2024I called and spoke with Sam regarding a battery issue with a product well within warranty. She was very apologetic and efficiently arranged for a replacement with minimal fuss. Thank you Sam!
Larry Bannon
Dec 05,2024Nakira and Sam made the resolution of my query so easy and quick. Their customer service was fabulous…