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Reviews 742
Veronique Buchet
Nov 13,2024Réponse très rapide, mon problème est en partie résolu. Merci !
Johanna Andersen
Nov 13,2024This ‘thing’ and that me being nice has woken me up again for no gd reason, didnt go off the other day when I burn my pizza in the oven (I mean smoke every where), Ive tried cleaning it, changing the battery, the location its in, pathetic and dangerous device if it goes off when it pleases! I moved it to the kitchen recently and when did go off just now I thought it was a lorry backing up as I live on a high street, had enough its going in the nearest bin I can safely dispose of this unsafe POS
David
Nov 13,2024Sam who dealt with my problem was most helpful and patient
Simon
Nov 13,2024Alan from FireAngel has been very helpful with an issue I have been having with one of my smoke alarms (I have a network of radio linked FireAngel alarms in my house). Very happy with the service I received, especially given that it has been over two years since I purchased the alarms.
Chris Ley
Nov 12,2024First rate customer service! I had a faulty smoke alarm under warranty. The adviser I spoke to was incredibly helpful. Many thanks.
Danny Stephenson
Nov 12,2024Amazing Firealarm, great service.
Ruth Smith
Nov 11,2024Great service Sam was most helpful dealing with a replacement unit for my 80+ mother. Very helpful and swift response in my very short lunch break
PETER SMITH
Nov 11,2024The call wait time was minimal and Sam was very helpful when she answered. She fully understood my difficulty and quickly established the necessary facts to resolve the problem. At all times she was friendly polite and professional.
Tam
Nov 11,2024☝️THIS star rating I gave SHOULD BE 1‼️ I used the higher star so my review came to the top of the list and NOT fall into the 1⭐️ reviews and consequently never read by potential customers. ‼️‼️‼️DO NOT BUY ‼️‼️‼️ 7 units purchased ALL faulty (randomly going off with no cause). I’ve read the other 1star reviews on here 😡😡😡 - I suggest customers do the same before purchasing from this company ESPECIALLY as your family’s life depends on it ‼️ Even the higher star ratings are from customers reporting FAULTY UNITS that have been replaced, so their star are for the ease of that (as long as you kept the receipt). My point is, THEY’RE FAULTY 🤷♀️ FYI - Which? has now branded the two alarms 'Don't Buys' and has passed its findings on to Trading Standards.
Steve
Nov 09,2024I had a combination alarm which malfunctioned after 18 months or so and Nikkita arranged for a replacement to be sent which arrived today. Very prompt customer service. Well done!!
Parvez Ahmed Jalil
Nov 09,2024Sam was fantastic. He sorted it my issue with very little fuss. My 10 year smoke alarm", died" before it's expected shelf life. Promptly replaced and new one ordered arriving via royal mail in 7-10 days. Great service!
GH
Nov 09,2024Both Sam and Paul were prompt with their responses, provided excellent customer service and resolved my issue. Would recomnend
Mike Crawshaw
Nov 08,2024One of my FireAngel smoke alarms developed a fault within warranty. Sam sorted me out with a replacement without any fuss. Great customer service for which I'm very grateful.
Anita
Nov 08,2024Replaced my smoke alarm when it failed. No questions asked. Polite and prompt service from Sam and Nicki.
mr paul gibbins
Nov 07,2024Excellent customer service, Sam and Nicki resolved our problem quickly. Could not fault. Well done.
Lakeside Customer
Nov 07,2024Contacted FireAngel Technical Support regarding a smoke alarm which I have had for nearly 2 years. Majed was very understanding and asked questions to determine whether or not the alarm was faulty. When I explained the chirping and flashing patterns the alarm was emitting it was agreed that the alarm was faulty. Majed clearly explained what I needed to do to get a replacement. Once I had emailed the required information, I received a prompt response from Nicki confirming that a replacement would be posted. Excellent customer service.
Stuart
Nov 06,2024when my fire |Alarm failed to work after less than a year, Sam & Alan were very helpful in solving the issue and I'm awaiting the replacement alarm! Just shows it is worth keeping receipt's!
Robert Fisher
Nov 06,2024Sam was really helpfull and helped me
Jeremy Fudge
Nov 06,2024By efficiently acknowledging my concern and informing me of a replacement to be delivered. Arrived today and fitted, all within a week of the fault. Well done Fire Angel and thankyou to Sam.
Sean McCarthy
Nov 13,2024We had an issue with one of our smoke detectors and had to contact Fire Angel. After a couple of emails they’ve now sent us a replacement alarm out. Thank you Sam & Nikkita