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Reviews 742
Dan Price
Oct 18,2024Quite possibly the best customer service I have ever had. Thank you so much Sophie for clearly explaining to me what my alarm was trying to tell me and for resolving my issue. You completely understood what I was trying to explain (unlike many other companies where they outsource to a call centre). Really appreciate all your help with sourcing a replacement for me too free of charge. I can't recommend FireAngel enough. Cheers, Dan
Pmg
Oct 18,2024First class and efficient service from both Sam and Alan after I contacted them regarding my smoke alarm and replacement being sent out many thanks it is much appreciated
Customer
Oct 18,2024Sophie is a legend and should be promoted now! I have been struggling to get my smoke alarm up and running again. Having contacted FireAngel many times and I was told that you guys are suppliers and don't send out anyone to check. In a desperate attempt, I called today to test the alarm with someone from FireAngle on the phone. Sophie was extremely helpful and super patient with me. She explained things in a clear way and was so invested to help me get the system up and running. We tested the alarms which were working fine but the control panel wasn't connected. She ensured to send me instructions to reset the panel. She then called me back to test it again and it worked!! I am so relieved the alarm system is working now and this wouldn't have happened without Sophie's help. Such a legend and I wish her all the best. Thanks so much Sophie! And, please AngleFire look after her!
Neal Bennett
Oct 18,2024Had an unknown shadow alarm on my app - messaged via chat online - sorted within a couple of minutes - great customer service
Mr Mcnab
Oct 18,2024Ravi responded in seconds with a result I did not expect thankyou all
Louisa Sandbrook
Oct 18,2024I had a faulty smoke alarm so I contacted customer service and sent a copy of the purchase receipt. They responded on the same day confirming that a new one had been sent out. Very good service from Nicki! Thank you.
Richard & Tina
Oct 18,2024Great service from Nicki and Madjid and super response from FireAngel.
Forest
Oct 18,2024Excellent customer service response, particularly from Ravi and Nikkita. Very satisfied with the outcome.
ken crocher
Oct 18,2024It was vey easy to sort out a new fire alarm when our battery had stopped working in ours.
josephine pollard
Oct 17,2024Quick and easy to inform of problem which has been sorted to our satisfaction. Ravi replied quickly with details and an apology.
Mike
Oct 17,2024I had a FireAngel smoke alarm which became faulty while still under warranty. On contacting them, I was promptly sent a replacement
Mark Wilkins
Oct 17,2024Unfortunately my 10 year fire alarm died after 4 years but was still under guarantee provided I could find the original purchase receipt, which I could. There were no quibbles and Nicki at FireAngel was very helpful, efficient and friendly. Just waiting for the promised replacement to arrive now. Good service. Thank you and well done.
Edward
Oct 16,2024Smoke alarm battery fault: Had a fault with one of my smoke alarms and emailed customer services, got a quick response from Nikkita and they were quick to resolve my problem and will highly recommend these products. Had them for years and had no faults other than this.
MR FIELD
Oct 16,2024Brilliant help and a very patient lady called Sam who went the extra mile to resolve my problem.
Mr Lee Talbot
Oct 16,2024Nikkita was very helpful and replaced my fire alarm which developed a fault. I have only ever bought fireangel products and it is reassuring that they have such good customer service when they do develop a fault(which is rare). Excellent company, and Nikkita was brilliant
Geoff
Oct 16,2024Very helpful conversation with Sam regarding replacement of a faulty smoke alarm. We were woken twice in the night by the faulty alarm but were given details of how to unlink it from the other alarms on the system before the arrival of a new one which was posted out without delay and with no quibbling.
Margaret Blay-Richens
Oct 16,2024Thank you very much Nicki for your help. Prompt, friendly, efficient service.
A Lambell
Oct 16,2024Phoned the company at about 9.15 this morning sent over the details that were requested. 10.42 I received an email to say a replacement would arrive in the next 7 to 10 days. What efficiency thank you Sam.
Jean-Michel Presse
Oct 16,2024Merci à Madjid pour le soutien apporté à son niveau pour le problème que je rencontre sur un détecteur de fumée sous garantie. Madjid a essayé de faire ce qu'il a pu malgré la société à laquelle il appartient dont les difficultés rencontrées par ses clients ne sont pas leurs principales préoccupations (aucun effort commercial sur un matériel défectueux et sous garantie, procédure complexifiée pour un matériel de coût faible) Bonne continuation
Mr Mark Whitmore
Oct 19,2024Spoke to Sam at FireAngel with reference to my smoke alarm, issue dealt with immediately, good communication and overall experience very good.