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Reviews 742
Mrs C A Duffield
Oct 07,2024Previous FireAngel products have performed and lasted well. Unfortunately, my latest smoke alarm did not but, when notified, the company replaced it promptly and without fuss. If only all suppliers were so efficient!
John G
Oct 07,2024Be careful with this company. My FireAngel FA3313 CO alarm malfunctioned after a couple of years. I telephoned to see if it could be replaced under warranty. I was told (quite reasonably) that I needed the receipt or proof of purchase. Unfortunately, I don't have this. I was told that the Batch/Lot number on the product proves it was manufactured 2 years ago, but they were still unable to honour a 5 year manufacturer's warranty. Lesson: keep your receipt, or buy elsewhere.
CAROLINE
Oct 07,2024I bought a carbon monoxide alarm and put it in place in December 2023. The alarm is now beeping indicating that the battery has expired. I contacted Customer Service to see if I could replace the battery only to discover that I can’t and that I must buy another alarm. I’m very unhappy about this. It is not good enough to have a plastic device reliant on a battery that can’t be changed that has a life of less than 12 months.
Stephen Willson
Oct 07,2024FireAngel responded promptly and helpfully when a faulty smoke alarm failed after 7 years and replaced the faulty unit without charge. Impressive.
Anne
Oct 07,2024The service from this company is brilliant. Spoke with a lady named Sophie who was both helpful and friendly. Sent the appropriate paperwork required for a replacement item and the very next day received an e-mail from Sophie advising a replacement would follow with the next 5-7 days. Keep up the good work.
Eric Daymond
Oct 06,2024Alan was really helpful when I contacted him regarding my FireAngel product. He carefully explained how to check the CO monitor and listen to my concerns. I have dealt with him on two occasions and on both occasions he has always responded quickly to sort out the problems.
Patrick Arnoldy
Oct 06,2024I am extremely unsatisfied. The smoke detector has apparently been delivered to me when I was not at home. Unfortunately, I received neither an e-mail nor an SMS in order to warn me that the parcel was delivered in a pick up location. I discover now that the parcel has been sent back to sender.. What a bad service!
Amy Burbage
Oct 05,2024Perfect customer service, extremely helpful and Ravi sorted my issue straight away! Definitely recommend Thank you
Customers Andrew
Oct 04,2024I phoned fire angle support regarding my carbon monoxide alarm this firm are really good at honouring the warranty my first one in my caravan stopped working and one quick call was all I needed another is on its way got to my caravan a week later to hear bleeping on the one in my passage I more call today and just received a email to say how sorry that the same has happened another one on its way thanking Sam for the quick service today
Mr Malcolm Webb
Oct 04,2024On two occasions now I have contacted the team at customer support and on both occasions they sorted out my problem with great customer service. On this occasion I talked to Sam who was I must say fantastic , he gave all the info I needed and a return email stating that my replacement alarm would be delivered within 7to 10 days . 6 star service.
Paul Smith
Oct 04,2024Great service by Sophie after producing all relevant paperwork confirming dates and sale. New unit sent within days thank you
Judith Jackson
Oct 04,2024Very good quick service all sorted to a high standard thank you Ravi
Karen
Oct 04,2024Responses were prompt, polite and positive.
Amy
Oct 04,2024Fantastic service throughout from FireAngel. My alarm had broken and was within warranty and they arranged a replacement immediately. Thank you to Sophie and Nikkita for their help!
Sophie Roell
Oct 04,2024Big thank you to Nikkita for her prompt help with replacing the alarms (bought in 2021) that had issues.
Jawad
Oct 04,2024My smoke alarm recently became faulty after approximately 12 months, so I contacted customer support for help. Unfortunately, I was stuck on the queue for over an hour, and at 5:30 PM, the call was disconnected as the office had closed for the day. After such a long wait, it was very frustrating to have the call cut off. I followed up with an email the same day and received a reply four days later, informing me that a replacement had been ordered, which would take another seven days to arrive. I would suggest improving both your queue /response and delivery times.
Sambhi
Oct 03,2024I spoke to Nikkita, a FireAngel Agent, she's quick of the mark and knows her stuff. Processing a replacement unit is a quick process and completed within the week.
Paul
Oct 03,2024Nikita was superb and Fireangel gave me a replacement alarm quickly. Pity the battery didn't last anywhere near the promised 10 years
Louise Elizabeth
Oct 03,2024I recently needed a replacement smoke alarm, and the service I received was excellent. Nikkita was incredibly helpful and efficient, guiding me through the process with ease. She was friendly, knowledgeable, and ensured everything was sorted quickly. I couldn't have asked for better customer support. Thank you, Nikkita!
David B
Oct 07,2024Had an issue with my current alarm and after contacting customer support a new one was in the post. Quick service, excellent response time and easy to deal with/chat to.