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Reviews 742
Alfrink
Mar 20,2025snelle en adequate afhandeling. Nikkita heeft het zakelijk en snel voor mij geregeld.
DV
Mar 20,2025Very quick and efficient response, good outcome. Thanks to Nikki and Carol for doing a good job.
Darren Taylor
Mar 20,2025What a great company to deal with, bought 2 smoke alarms just over a year ago and one developed a fault. Emailed their customer service and Sam replied the next day saying they have sent a replacement FOC! That's how good customer service should be well done FireAngle 👍
Nigel T
Mar 19,2025I had a problem with my gateway that lets me know the status of all my alarms. A quick phone call and I was sent a replacement gateway under warranty. I made a second call when I was on site with the new unit and all linking was swapped over without fuss. I had a final call for a quick tidy up :) On all calls I was speaking to somebody who cared, knew their system, and knew what they were talking about. A breath of fresh air compared to dealing with most tech issues nowadays! Really quite impressed - which for me is saying something :)
John
Mar 19,2025Excellent Customer Service from Sam! I had a great experience with FireAngel, thanks to Sam’s prompt and helpful support. She quickly arranged replacements for me and provided clear updates on the delivery process. The communication was professional, friendly, and efficient, making the whole process seamless. I really appreciate the excellent service and would highly recommend FireAngel. Thanks again, Sam!
Mr And Mrs Crosbie
Mar 19,20258 years after purchase my 10-year smoke alarm started giving the low battery signal, so I took it down and called the helpline number on the back. The very helpful person took the model and batch number from the back of the alarm and advised me to email a photo of the original receipt (which I had luckily kept). I did this and within minutes received a reply stating that they would send a replacement the same day. I half expected the firm to find a way to avoid replacing the unit, but this has been an excellent experience. Thanks to Nikkita and Madjid for their amazing customer service. Thanks.
Neil Evans
Mar 19,2025Answered the phone straight away, the call taker Sam, was very helpful. Ordered my new device, no hassle. Excellent service.
david hudson
Mar 19,2025My mums smoke alarm had stopped working This was purchased back in 2020 so I phoned Fire Angel customer services to ask about the 10 year warranty Absolute no problem just needed a few details and a replacement is being sent out. Great customer service from the start to finish. Thank you .
Consumer
Mar 19,2025I bought a fireangel alarm last year it’s a ten year lifespan sealed r battery it started chirping and would only stop when disconnected! I contacted fireangel costumer service and received very positive results thanks to Nikkiita and Sophia for their help and support it was replaced immediately.
Colin Gardner
Mar 19,2025Carol was friendly, efficient and resolved my issue with the minimum of fuss. Many thanks :)
lee
Mar 18,2025Bought new alarms last October but one of them broke in the middle of the night (by randomly waking us all up and then completely dying). I contacted FireAngel support who replied very promptly, and have sent out a new alarm to me. I have no issue with faulty products if they're backed up by brilliant support and FireAngel were superb. Special thanks to Nikkita and Sophia for their excellent communication and prompt attention. Highly recommended :)
klant
Mar 18,2025Prima service en komt afspraken na. Met dank aan Nikkita.
Pauline Delamere
Mar 18,2025Sam helped me through every step of disarming the faulty alarm and arranged for a replacement, she also sent me an email with instructions on how to install the new one or I can contact them again to be talked through installation. I had a very good experience with Sam as she spoke clearly and gave good instructions. Thank you very much for your help.
Viquar Hashmi
Mar 17,2025On last Sunday i.e.16 March, 2025, I sent a query to Fire Angel for the replacement of old smoke Alarm with the latest one without disturbing old base plate. The representative Sophia from Fire Angel help me to find out the equivalent alarm with the latest one. I really appreciate her for prompt reply of my mails.
Pete Hilliker
Mar 16,2025What fantastic Customer Service from Trust Angel. Had faulty Smoke Alarm and they replaced it without any quibbling. Just sent proof of purchase and they sent a replacement.
Linda
Mar 14,2025Carbon monoxide alarm developed a fault. Spoke to Nicky who was excellent and replacement alarm on its way
Ken Baker
Mar 14,2025A CO monitor purchased in Nov 2024 recently stopped working after a spurious alarm activation. After one email to request a warranty replacement and a follow up to produce my receipt, a replacement was dispatched immediately. Nikkita and Alan of Fire Angel thank you.
Peter Graham
Mar 13,2025The whole customer service process was great
Mr D Kra..
Mar 13,2025Great service by Nikkita and Alan at FireAngel. Problem resolved by replacing the faulty part.
Mark Gillan
Mar 20,2025Warranty and customer care EXCELLENT FireAngel, especially Madjid (Support Technician) have been fantastic. A CO2 alarm failed, the battery didn't last but luckily within 5 year warranty. A new CO2 alarm has now been received with thanks. I am a happy customer who trusts this company. Would definitely buy and use FireAngel again based upon the customer service and care.