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Reviews 742
Jon
Mar 05,2025I suffered a faulty CO2 detector and contacted Fireangel by e-mail. They were helpful, understanding, sorry and replaced the item immediately.
Dave Wilson
Mar 05,2025Had an issue in one of our properties that had Fireangel alarm going off randomly. Contacted customer support and Sam sorted our issue out quickly with easy to follow instructions.
David Sharkey
Mar 04,2025The team are very helpful even assisting with videos on how the alarms link & unlink. Very professional and I would highly recommend. Thanks guys.
Thomas Gallacher
Mar 04,2025A great experience dealing with Fire Angel . We spoke with Sam who was very knowledgeable and could not have been more helpful. 11 out of 10 for Sam.
Bob Ferris
Mar 04,2025Customer service agent Sam was very helpful and sorted everything out for me
Alan Funnell
Mar 04,2025Well I can only give you my experience with CAROL on the phone ,she was excellent. But that is as far as I can go as I'm still waiting for the replacement
Ian Beddall
Mar 03,2025Great service from Niki and Sam at FireAngeI I rang regarding 2 Carbon Monoxide alarms that had stopped working, they check and advised they were still under warranty and have ordered me two replacements. This really is great service
David Myddleton-Jones
Mar 03,2025Defective gateway problem resolved. The advisor was very helpful and after a few technical checks a replacement unit was decided upon.
Paul Tomlinson
Mar 03,2025Spoke to Sam who was very helpful.
Customer
Mar 01,2025My support request regarding a device malfunction was handled professionally, courteously, and promptly. The company's technical support team provided excellent assistance in resolving the issue. I would especially like to highlight the outstanding support from Nikkita, who guided me competently and attentively from my initial contact through to the final resolution.
Sam Wiltshire
Feb 28,2025Really quick response to my enquiry. Sorted my issue without any issues and highly recommend. wouldn't go anywhere else for smoke alarms
Rydal Wade
Feb 28,2025Very efficient by Sam and Nicki at Fire Angel
NEIL
Feb 27,2025A first class service from Sam. Very efficient and friendly in all aspects of my query.
MR Geoff Evans
Feb 26,2025Purchased to interlinked smoke detectors apparently battery's have Ten year life span both alarms failed within 6 years, fire angel were not interested in replacing them, never buy any fire angel product again.
Graham Fraser
Feb 26,2025Sorted the issue I had quickly and efficiently. Everything now working as it should
Janet
Feb 26,2025Carol was very efficient in dealing with my call
Holly Bourdillon
Feb 24,2025Great customer service. Alan James was very sweet and helped solved my problem quickly.
Hugo
Feb 22,2025Mon détecteur de fumée est tombé en panne durant la période de garantie. Le SAV a été réactif dans sa réponse et m'a envoyé un nouveau produit après analyse de mon dossier (et des justificatifs) Merci à Madjid
Kerry
Feb 22,2025Brilliant service from the call handler (sorry I forgot your name) she was very helpful and sorted my issue out within a few minutes. Thank you
J.E. Daelman
Mar 05,2025My alarm stopped working, and after contacting Ravi dealt with my issue swiftly and efficiently. Thank you so much. It was appreciated and shows that the company cares about the customer and the product.