To leave a review you need to be logged in
Reviews 742
No Name
Mar 13,2025Friendly and competent support. Thank you!
Cathy
Mar 13,2025So helpful and efficient, not rushed and both professional and friendly.
Philip
Mar 12,2025Very quick to answer call. Sam was a very professional and knowledgable person who sorted my problem with ease.
Rob O'Sullivan
Mar 11,2025Had an issue with my CO alarm, spoke with the representatives who were incredible and helped me through the issue. Names of people I spoke with were Ravi, Nikkita, Sam and Madjid who were all so helpful and lovely
Ranjit
Mar 11,2025I bought a couple of these smoke alarms from Amazon in July 2024. Recently, one ceased to work, ie, there was no sound when pressing the ‘test’ button, which led me to doubt whether it would work in case of fire. When I discovered that it was not a case of dealing with Amazon to return it, but FireAngel themselves, I groaned inwardly. Surely it would be a major palaver, with to-and-fro emails for weeks with suggestions on what to try to make it work………. But no. I sent them an email which was replied to by Nicki. Send me proof of purchase, she said. So I did and a few hours later she wrote back to say that a new alarm was on its way. Brilliant. Thanks Nicki, you’re a star.
John Mole
Mar 11,2025Sam was our call handler. She was very patient when helping us. She explained everything clearly, and was very helpful. Excellent customer service.
Charity
Mar 11,2025The Representative Sam was very helpful and polite when I contacted in regards to a problem with the Fire Alarm. Sam listened to my explanation in regards to the problem and then she advised what I needed to do. I followed the advise and upstairs fire alarm problem is now resolved. Further the downstairs alarm that was " chirping ' is to be replaced (being sent in the post) Sam very professional throughout thank you Sam. Sam was very professional
Marion
Mar 10,2025Nicki and Madjid were really helpful and sorted out my problem straight away. They were flexible and understanding about the fact that my landlord had bought the original smoke alarm and found a convenient way to resolve this.
Paul Barrett
Mar 09,2025We had a Carbon Monoxide alarm with a low battery alert and a change date of January 2026, I contacted Nikita and latterly Sam, supplied all the required data and 6 days later a new alarm arrived in the post free of charge. I was kept informed throughout. I then received another request for information that had already been supplied, this was sorted out by Nikkita with minimum input from me. Great Service from both Nikkita and Sam, they are a credit to your organisation.
Louise Selby
Mar 08,2025Just had my 2 smoke alarms replaced by FireAngel as they were both under warranty. Still had 3 years to run. Fortunately I had the invoices from 2017. The replacements were sent out promptly within in a few days. Thankyou
Ed Brad
Mar 07,2025Very quick service by Ravi in sorting out the problem with smoke alarm thanks
Customer
Mar 07,2025Seem to try everything not to replace . Wanted proof of purchase, not duff alarm returned . Supplied serial number-Not good enough. Photo of invoice ( kindly provided by Screwfix) can’t be read apparently. Won’t be buying any Fire angel products in future.
Peter Dixon
Mar 07,2025Had a problem with a CO detector (purchased on Amazon in March 2022). Since they offer an impressive 7 year warranty, they are sending me a replacement. Madjid was excellent at facilitating this issue.
Joy, Edinburgh
Mar 07,2025Ravi dealt with our issue quickly and efficiently and replacement item on its way to us.
P. K.
Mar 07,2025Super Kundenservice! Einer meiner Rauchmelder, welcher 10 Jahre funktionieren sollte, hat jetzt bereits nach 8 Jahren angezeigt, dass die Batterie zu Neige geht. Nachdem ich am 16.02.2025 per Mail an Fireangel geschrieben hatte, kam am 26.02.2025 die Info, dass ich kostenlos ein Ersatzgerät bekomme. Einfach KLASSE. Sicherlich musste ich einige Tage auf die Antwort warten, aber es hat sich gelohnt. Lieben Dank an Nikkita von Fireangel für den super Support.
Kevin Gilbert
Mar 06,2025Satisfied that my issue with a faulty fire alarm has been resolved, thank you
Dan O
Mar 06,2025I had an issue with a 10yr battery life smoke alarm that stopped working after about 18 months. Contacted FireAngel through their online form and the issue was resolved easily thereafter via email with a replacement being sent out. Honestly faultless customer service. Thank you Sam!
Mr Richard Hird
Mar 06,2025Very helpful and informative tech support
Mr P.T (Wiltshire)
Mar 06,2025Carol asked the relevant questions (in my opinion) and sent me the email for proof of purchase. Thanks for a quick response.
Nigel Halligan
Mar 13,2025very helpful explained all of the options and confirmed that problem would be solved.