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Reviews 758
Elite physique by Janice
Oct 30,2024I’ve tried them on 2 different occasions to give them a fair chance and was disappointed TWICE! I will say it’s better than doing McDonald’s… I hope? But I couldn’t tell what I was eating sometimes and then it would gross me out and didn’t want to eat it anymore, which is just a waste of money. I had an employee reach out to me to give them another chance. Reluctantly, I did sign up but I was hopeful. There were a few meals that were pretty good but I’m not crazy about the texture and I don’t feel confident by the last meal if it’s still safe to eat. But what made me upset, was that I wasn’t given the deal I was offered to come back but they then charged me $149 for 10 meals. 10 meals! I reached out to the employee who responded in one minute any other time we texted, but when I asked him for help as they charged me wrong, I never heard back. I tried to reach out a few times and then just messsged another number I found. He was prompt to expedite it to a manager. Another issue was when I was setting this up, I told the guy that I didn’t have time to babysit this subscription and expect the food to be there when it’s supposed to be there and charged the right amount. (Previous issues the first time as a customer). He assured me all would be well but I, working 12-13 hour days right now, do NOT have time to be dealing with this back and forth. So I wanted to share the customer service experience I had with other shoppers, so that they can make a wise financial investment and so that the company can make any necessary changes to be better.
Jennifer De Salvatore
Oct 29,2024Brian is always responsive to my questions!!
Jamie Bennison
Oct 26,2024Luz helped me move my deliveries seamlessly!
Nico Krachenfels
Oct 25,2024I signed up for 4 discounted boxes through the “pro” subscription. First box everything was fine. Meals actually tasted pretty good. I’ve now received my 2nd and 3rd box, and over 75% of the meals are not what I ordered. They attach a menu inside the box with what’s supposed to be included the box and for the past 2 boxes, over 10 of my 15 meals have been wrong. I understand one meal being wrong here and there but it’s as if they shipped me someone’s else’s box entirely. Twice in a row! I chatted with customer service and have had trouble even getting refunds on these boxes. They’re not letting me cancel until after I get my 4th box when they’ve broken their side of the commitment to quality. $170/box for the wrong meals is insane. Get your first heavily discounted box and leave. It’s all downhill from there.
David Kitzman
Oct 25,2024Luz helped get my order resent after it showed up warm. Made it a pretty easy process. The meals at this place are amazing as well! Keep it up FlexPro!
Codie Doyle
Oct 24,2024I got my first box of meals i was super excited until when i got it and opened the box i got the correct amount of meals but not the correct ones ive only tired one meal so far but the only thing that stoped me from leaving a 3 star is cause the chicken fried rice was pretty solid
Blake Kishpaugh
Oct 24,2024Luz was a great help with setting me up with a better fitting subscription for me.
Dillon Mocci
Oct 24,2024Luz was very helpful with getting my order straightened out. Great customer service.
Sydney Evans
Oct 23,2024Absolutely horrible. I’ve been trying to contact the company for a few days now regarding an incorrect order I received, I’ve not once heard back or have been able to speak with anyone. I get put on hold for hours just to be hung up on. I can’t even cancel my subscription because I can’t contact anyone!!!! They say it’s so easy to contact them but that is a BIG LIE! The reviews on this site must be fake because this is baffling! Reviews on REDIT say the same thing i’m saying! I’m going to have to cancel my card so I don’t get future charges, and report fraud. Please do not give this company business.
Tory
Oct 23,2024WHAT A JOKE!!! DO NOT USE THIS COMPANY!! They will not answer your calls, emails, or text messages. I have called 3 time to cancel, and no one will return my call or talk to me. I have wasted an hour today trying to talk with someone. I think the BBB should be aware of this company. Flex Pro took my money really quick but as soon as I try and cancel nothing!! is this company even real. I am sure I will get the same response as others.
Matt M
Oct 23,2024Luz provided excellent customer service and explanation to the error on my order! She was able to tell me about the issue and went over my future orders to ensure it did not happen again. I appreciated her assistance. FlexPro meals are great tasting meals and I highly recommend them!
Matthew Christensen
Oct 22,2024Luz is really on top of it! There was a small error with my order and she immediately took care of the issue during business hours. Very pleased with her service as this is the second time she’s assisted me promptly.
Roseann
Oct 20,2024Luz was quick to respond to my inquiry. Making sure all was good. Ordering the meals was easy and the descriptions pretty straight forward. Great idea for those looking to save time on cooking for meal prep
Adrienne Evans
Oct 19,2024Customer Service and response time was commendable. Luz really went above and beyond.
Christopher
Oct 18,2024I wanted this to be good, the food was tasty but they got the order incredibly wrong. They only packaged 6 out of the 10 meals correctly, the 4 of them were not meals we ordered. They even had it all correct on the packaging slip and still sent the wrong meals, terrible quality control. Edit: Let's explain this company further, because it is crooked. The will immediately bill you for the next shipment even though our first shipment didn't arrive until Thursday. I cancelled it that Friday and they had already billed me for the next shipment. Research this company before buying, do not trust these trustpilot bot reviews, they have had a bad record going back to 2020 when the local news showed just how gross and unsanitary the food is. 0 stars if I could. They also do not have a phone line, my wife sat on hold for over 20 minutes only to be hung up on, they want to do everything through text and email, terrible product -- terrible customer service. Company should be shut down.
Sarah
Oct 18,2024I’m a new customer and Luz is excellent to work with. She’s very helpful and easy to work with. She has gone above and beyond to assist when needed.
April Boschert
Oct 17,2024To start off absolutely terrible...we made our order which was a one time purchase order, to try out this brand. We received the food and I couldnt believe how salty the food was, it made both my husband and I sick. The first meal I opened was sour to taste and smell. It was awful. Mind you my husband does fitness shows and I am also into fitness and Im pregnant, we need healthy food... Not only did we throw over half the food away because gasses built up from the food going bad the the plastic film was bubbling up, but also my husband received a notification on his card saying he was charged 271.49 for another order! He never signed up for a subscription...customer service is terrible every time you call you are on hold for 30 minutes to an hour then the call drops....my husband and I will never order from here again....absolutely terrible...
Ellie Pearl
Oct 15,2024I was curious at this so i tried it the food is overly salty plus there looks like half is missing from the meal the portions so small
Clabe Hall
Oct 14,2024Company will no longer respond to text messages, will not give me a number to contact a human being to discuss the issues with my orders. They have taken draws for orders but never fulfilled the orders. Requested my meals to be delivered by Wednesday and they show up around Friday. Have message through Facebook with no response text messages but no response. They continue to send the meals they want to send me rather than the meals that I requested. Tried to cancel my subscription and cannot contact anyone to cancel it.
NATHAN FALLON
Nov 05,2024This company has done some super shady shit to me by randomly taking hundreds of dollars out of my account after not having their service for over 4 months. They took the money out 2 days before my rent was due and weren'tresponding to me the multiple times I have tried to reach out. Once I got a response they said they couldnt give a refund because it was now past the 1st of the month(I had been trying to reach out 3 days before then) If they have your info saved, RUN FROM THEM!