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Reviews 758
Greg G
Oct 12,2024The good: Great web site, easy to order, food came quickly, food was well packed with cold packs and clearly labeled with macros. The bad: I assumed these were home cooked meals, but they have a lot of junk ingredients and not healthy as I thought. I should have looked at the fine print ingredients before buying. They taste like a microwave meal, not a home cooked meal. The ugly: You can't cancel on their web site. It's like trying to cancel a gym membership. You have to call to cancel and nobody picks up. I waited on hold for over 15 minutes then it automatically hangs up.
Disappointed Parker
Oct 12,2024Luz was able to give me the info I need and adjust my subscription accordingly. I feel like this was a win win because I enjoy the meals I just had way too many!
K Rexine
Oct 10,2024Luz was very helpful in making needed changes to my plan. Thank you!
Marc Bex
Oct 10,2024Luz is an amazing rep for your company, he genuinely cares about my opinion. His communication skills are fantastic.
Luis Eduardo Beristain-Hernandez
Oct 10,2024I hadn't received the email about the billing date changes. Luz reached out to me to notify me and was very informative on the changes. She even helped me schedule my meals around my travel dates.
Ray
Oct 09,2024A 5 star due to them responding back asap. luz was able to assist me with my order delivery date within couple of hours of me reaching out.
Tess
Oct 09,2024Had glitch on order page this week… it happens. Luz was big help through the text chat correcting my order for me! Great customer service as always
Mike
Oct 09,2024Luz was great in helping me figure out my subscription
Connie
Oct 09,2024I was Very Unhappy with the Food received, Sadly when it is heated, it Looks like Slimy Dog-Food!! I Honestly Don't know How You Guys can Have so Many "Happy Customers" YUCK! The Chicken was like Weird & I'm not sure if these are "Bacon bits?" in the Caprice, but They had No Flavor at all, just a Weird texture. I Tried to give My Son the Packs of food for Him & His Collage Friends, but He Made one Before He Left & was like... "What is This? it's too Weird & I am Not going to take that for My Friends" ... So Now I am STUCK with this "Food?? Mash Stuff" w/ No one To Give it to & No Refund! YUCK!! I would Give The Whole Experience about a -1 out of 5 & a "F-" as a Grade. :P
Andra W.
Oct 08,2024Best tasting meal delivery I've tried and very friendly and helpful customer service. I had an issue with my order twice and they always fix it right away! Many thanks to Helena!
Elizabeth Delgadillo
Oct 08,2024I was assisted by Luz today and she was so helpful and very prompt with her response time regarding my inquiry. Thank you for all your help and support!
Brad P.
Oct 08,2024Awesome meals and great customer service.
JEFFREY ROSIER
Oct 04,2024Luz was very helpful resolving a problem with your meal selections. Several times in the past our meal choices were not provided and substations were sent. Credits were provided but that doesn’t fix the issue. This time we had had enough and when our meal choices were not correct I informed Luz we were canceling our subscription if this could not be corrected. Luz got it done! Thanks Liz!!
Jill Wyer
Oct 04,2024Due to the hurricane Helene our box was delayed and then returned because UPS said we refused delivery (we did not) I contacted them and they said they'd send out another box. There was some mix up on what the order was and then we missed cut off time, but we explained we were counting on the box and needed it asap. They agreed to send out immediately and we got it the next day. Customer service is excellent and we really enjoy the meals.
Frederick Reyes De Leon
Oct 04,2024I wanna say big thanks to Hope and Nathan for helping me out a ton you guys got me back in the groove!!!
Bobby
Oct 03,2024Good food but they have unreasonable customer service. Had multiple issues with my orders they can help but the waiting time is such a hassle. I'm just staying for the food and the convenience.
Holden Townsel
Oct 03,2024Luz was an amazing help and was very timely in getting back to me and assisting me
Leonel Alcerro
Oct 03,2024Luz helped me with my order,she was very helpful and easy to communicate with and response time was very fair,so thank you for the help!!
EMILY
Oct 03,2024I have been trying to get ahold of this company for a week nobody is calling me back rip me back or text me canceled last month and I'm still getting charged
Jack Aikman
Oct 12,2024Foods good, high in protein, and customer service is responsive and helpful.