To leave a review you need to be logged in
Buy mens and womens clothing online at frenchconnection.com. Fashion retail chain for men and women
Reviews 340
Chloe
Jan 24,2024The company does not create clothes that are built to last and instead is feeding the issues of fast fashion, which contradicts their eco-mission statement on their website. Jeans will last you no more than three years, and according to their customer support, this is sufficient.
Celine
Jan 21,2024Delivery cost €9 and took over two weeks. Tracking number wouldn't work so I was left in the dark. Customer service responded only after the dress had been delivered. The material of the dress was cheap, the shape was weird, and construction felt poor, e.g. the loops for the buttons at the neck of the dress weren't actually big enough to fit the buttons. To top it all off, I had to pay for return postage. What a complete waste of time of a site. Used to be such a nice brand - stay clear!!!
fiona Daly
Jan 18,2024A very long wait for items to be delivered. Put order in on 4th Jan and was delivered today 17th Jan. I’m returning most of items as I bought elsewhere in the meantime.
donal horgan
Jan 14,2024If I could give zero stars I would. My parcel has not arrived. Customer service do not reply to emails. The live chat is not in operation. The tracking page does not load. Honestly - do these people not take any pride in their work at all? @FrenchConnextion : how many stars woukd you give yourself based on the above? EDIT : On request of the response to give the order number, here it is. It is : EU94988 HOWEVER - I’ve no more faith in this issue being resolved. If you look at the last 10 reviews here, 7 have been 1 star. I’ve never seen anything like that - let alone for a multinational company like French connection. Whoever is in charge of customer service needs to be fired because they’re clearly not able to do their job - and whoever is above them needs to be fired also to allow this go for the sane reason. I will never order online from then again.
Andrew
Jan 14,2024Ordered 9 days ago and delivery was supposed to be 5 working days. Received an email to confirm my order and nothing since. When I made contact to find out what was happened I was told it would be within 5-7 days as per the confirmation email, but still no sign of the coat even being despatched. No replies received to my follow up emails (and just no response to online chat either). To summarise, dreadful customer service. This was my first order with French Connection and will probably be my last. Wish I had read the other reviews on here before ordering.
Francis Estephane
Jan 13,2024Firstly got order wrong; different colour to what was requested. Secondly ask for return have to go back and forth with emails. Told label were attached when there weren't. Despite requesting post office QR code to return. Need to review there return procedure, especially as they made the error. Should not be down to me to keep on rectifying French Connection mistakes.
Elaine Martin-Sullivan
Jan 12,2024Order not received on time for when needed. Very disappointing level of customer service when chasing my order.
Elena Vivaldi
Jan 11,2024Very poor customer service, it is impossible to get in touch, they do not reply to mails and the live chat doesn’t work, the delivery of my order is incredibly late and I don’t know where my parcel is at the moment because also the tracking provided is not working. Absurd..
Polly Duxberry
Jan 11,2024FCUK - my most favourite brand of clothing which I can order in confidence knowing the clothing is true to size and great quality. Stand out from the crowd designs :). Customer service is excellent! I recently made an enquiry and even though its sale season it was dealt with promptly. Thank you FCUK!
mandaStonham
Jan 09,2024order placed 7 days later still not recieved ?
Miss Wendy Murphy
Jan 02,2024I ordered a dress £110.00 For New Year’s Eve and it didn’t come so I was left with no outfit, I am still waiting on a delivery date and for the parcel to be dispatched. Extremely disappointing.
Magda
Dec 29,2023Disaster service in Meadowhall. Very unprofessional and not friendly staff.
Pierre smith
Dec 17,2023Very pleased with my purchase, had a problem with the price but french Connection sorted the problem out quickly.
Michelle Nicholson
Dec 07,2023I have only discovered French Connection home this year so glad I have! They have a wide range of fabulous home furnishings and home accessories . Both my son and I have lots of items in our homes. Customer service Anna and Kurt recently dealt with a return of a couple unsuitable items …refunding well within their guidelines. Thank you.
Yorkshire Girl
Nov 30,2023I never got my order confirmation nor the expected delivery information and had to contact your Customer Service team. In future I will have to always keep a note of the order numbers of items I buy on-line in case anything goes wrong which, believe me, does happen from time to time.
Kerry
Nov 17,2023Quick delivery, lovely dress. Ordered two to chose the best size. Return process was nice and easy for the one I sent back.
Customer
Nov 15,2023Very good prompt customer service and helpfully explained the return policy.
Quinten
Nov 07,2023Never regretted a buy more. Soles of my shoes started to let loose within 2 weeks. In the trash within two months... Wish I could give less than 1 star
Immortal
Nov 04,2023They gave me incomplete answer! I requested the number of breathability and waterproofness, yet they give something else I don't want.
Sophie Bradbury
Jan 25,2024ORDER UK737312 I placed my first order with French Connection at the end of December. I felt they were a long-established, reputable brand so didn't even think to look at these reviews - although I wish I had! Firstly I had to chase for my delivery, my order was placed on 31st December and delivered on 12th January, which I was not impressed with at all. Once my order was delivered I was disappointed with every single item - poor quality and poor fit, the clothes looked and felt very cheap, so I decided to return them all. I used French Connection's return portal and received an email from them with my returns label, and a link to track my return. My return was collected from my home by Royal Mail on 15th January and delivered to French Connection on 17th January - as the tracking link on the email French Connection sent me states. I have now had to chase my refund, only to be told they don't have a record of receiving my return in their warehouse. I was asked to send them proof of postage, which I have done, but cannot understand why I need to supply this when I used their returns label and their tracking number states my return has been delivered. Now I am wasting even more of my time chasing a full refund (which I sincerely hope I will receive). I am appalled by the lack of efficiency, customer service and an eCommerce system that clearly isn't working. I will never be ordering from French Connection again.