French Connection

Hosted by David Simmons

2.0 (340 Reviews)

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Buy mens and womens clothing online at frenchconnection.com. Fashion retail chain for men and women

Reviews 340

2.0

Out of 5.0

margaretos

Oct 25,2023

I did not get a correct answer to my query as to where my order is. It has taken so long .I may not order fro French Connection again as I cannot trust the delivery system

rosemarie tamplin

Oct 20,2023

I made a mistake on my order. The customer services team replied to me immediately, gave me choices and and followed up to make things right for me. How refreshing ! No robots…. Just great customer care. I will buy from you in future. Thank you

Noleen Meehan

Oct 14,2023

I haven't received my order and I have received an email stating my order was delivered from dpd and signed for which I have not signed and I have got no response from anybody as to where my order has or where it has been delivered too

Caroline

Oct 12,2023

EU regulations have made it more difficult to send goods from and back to the UK and it can be the reason not to order at all. However, with the excellent client service of French Connection it is no problem at all. They were very helpful and quick in answering all my questions, getting my order at my address in time and also providing information on how to send goods back safely!

Julie

Oct 07,2023

Excellent customer service from Head Office department - Angharad and Chelsey when I was trying to return an item

Ana Crista

Sep 25,2023

The dress I've purchased cost me 80 GBP and it looked pretty good on their website, too bad that in real life the fabric has such a low quality and bad texture that it actually become damaged,with an old wear and tear appearance after the 2nd wear only. I do not recommend them as a brand, very disappointing product for that price.

Dermot

Sep 05,2023

Poor customer service. My details were passed between several different agents all telling me different things. My item was faulty but it was made too difficult to return so did not bother. Wont buy from here again.

jack jones

Aug 25,2023

I bought a lot of FC jeans, until recently. I tried to clarify what sizes they're using now, as new jeans seemed to be sized smaller. Instead of just answering my question their customer services people just kept asking constant stupid questions, one after another, no matter how many questions I answered they just asked more, never answering my actual question, until I gave up. Never contact these people. I'll never buy from them again !!

Clare

Aug 22,2023

Placed an order and after a week had passed, I hadn't received said order or received any communication so emailed for an update. Only after my email to customer support, was I was informed that my ordered items were not in stock so my order was to be cancelled. Appreciate these things can happen, but disappointed that I was the one to have to instigate the update on my order and consequent refund.

laxmi karpe

Aug 20,2023

The email id was provided to claim the warranty and how to proceed further. The seller mentioned the warranty was from the brand. Did not get any support or info on how to proceed further. Just a standard response and no reply on further investigation. Stuck with a poor quality , non functional watch of French Connection

Astrid Björklund

Aug 13,2023

Wanted to cancel my order and it was very swift done. Even on a weekend.

Mandy Bowler

Jul 27,2023

Excellent and super friendly customer service from Sarah-Jane in Tunbridge Wells store. I've been in twice now and each time she has gone above and beyond to help. On one occasion she popped into the stock room to hunt for a dress that wasn't on the shop floor because she had a hunch it was exactly what I was looking for. Just had to write a review as a thank you. Brilliant!

Susan

Jul 25,2023

Appalling customer service very disappointing they will not honour discount code will be returning my order

Elizabeth Richardson

Jul 13,2023

I bought a sale item. Noone drew my attention to the fact that if I wanted to return it after trying it on at home, I would not be able to get a refund. I'm now being offered a credit note by the store. This feels like I've been duped and French Connection are holding on to my money ensuring I have to spend it with them. I'm very unimpressed they use this policy and will be put off purchasing from them again, especially in the sale.

Gillian McLoughlin

Jul 05,2023

As long as everyone knows that delivery to Ireland takes 10 working days from date of despatch to delivery. Not date of order. I placed an order on 26th June. I just got an email confirmation that it should be due by 12th July. Per the website. It's 7 - 10 working days. So that would be from Weds 5th - Monday 10th. No??? In response to French Connections reply. Nowhere does it state that the 7-10 working days is not from the date you place the order. It's up to 3 days later when they dispatch the order. Who waits over 2 weeks for an order from the EU these days? And I might add that I asked French Connection what will happen my parcel as I'm away. To date, they are refusing to answer. Will the courier leave it in the bin or will it go missing? Shocking customer service. They might have mice clothes but not worth this. Totally false advertising French Connection's solution was to tell me to sort out the delivery with their courier. I asked them to rearrange the delivery as the mess was caused by their delays. They have refused and haven't replied to my mail. So my delivery will most likely end up in the 'green bin' or lost.

Stephanie Moore

Jun 28,2023

I have always received excellent customer service from French Connection...I shop on their website and I have contacted customer service a couple of times in the past. Back in March this year I got muddled up with my returns label, so I phoned their customer service and my problem was solved super quickly! A returns label was emailed to me within seconds and the lady who served me was polite, friendly and very helpful answering my questions. I was so relieved to have this problem sorted out :-) I'm sorry for my delay writing this review but thank you so much for everything. I highly recommend French Connection.

Grainne Mc Laughlin

Jun 25,2023

Immediate courteous response from you, clear communication in your response and resolution of the problem. What's more to ask for!!!

Niamh

Jun 20,2023

Double charged in store. No refund. No assistance to resolve. Told to take it up with the store when I am psychically unable to go into store. Awful customer service. Not provided with any other means/contact details for the store. Will never buy from this brand again. Completely disadvantaging its customers and does not care.