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fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Reviews 476
customer
Feb 24,2024Contactable company friendly staff
Leigh Williams-Young
Feb 23,2024Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers have been great! Massive thank you to Elaine M for dealing with our queries so quickly! I would definitely recommend Fuel Genie.
customer
Feb 20,2024They helped me a lot especially with changing the invoice schedule to suit my needs
customer
Feb 02,2024Simple to access and great customer service
customer
Jan 28,2024Great team. Great service.
michael boyd
Jan 24,2024fanatic company to deal with would recommend to other to sign up with these A********
Bridget Goldie
Jan 20,2024As a small business we thought a fuel card would work really well and would help with paperwork (eg reducing receipts) not realising that billing was weekly. This would not be as bad if invoices arrived on the same day every week and payment came out on same day every week but it doesn’t :( Our last transaction was on 12th January (for current invoice) and the DD on this one won’t come out till 23rd January so as the payment has not been taken earlier it results in no available credit so then have to pay for fuel - which is not what we wanted to do hence why getting the fuel card. We have made early payments to try and resolve this but then they deduct from next invoice so it all happens again. We have applied for a credit increase as this would solve this issue and told we had to wait a month which we did then we was told we had to email customer care to explain and apply for an increase which despite 2 emails to date have not received a reply. None of the invoices tally with the amounts taken from the bank making book keeping a nightmare which was our main reason for switching to a fuel card. Poor service, communication, inconsistent information and nightmare invoicing & payment system. On Monday when they are open we will be ringing to cancel this account. UPDATE: Following response from Fuel Genie on 23rd January I sent all information asked for and still not received any response at all
Satisfied customer
Jan 15,2024Be careful Our company had £900 in tesco clubcard points tale off us tesco siad we had reached a limited and points weren't foe business
customer
Jan 02,2024Fabulous product
M Harrison
Dec 15,2023Spoke to customer service advisor, advised to send email and my request was actioned instantly.
Oluwaseyi
Dec 12,2023Great company
Karen
Dec 11,2023After a bad experience with another fuelcard provider, we signed up with Fuel genie and so far their customer service and support is much much better. Emails and phone calls always responded to quickly and efficiently.
Paul Martin
Dec 02,2023Helpful with information and problems
JH
Nov 18,2023Excellent service.
Mick Wignall
Nov 16,2023I have had a fuel card for two years. 3 months ago they said they would be suspending my account because of a ccj. I sent them the court letter, proving that this had been settled, in our favour, and they reinstated the account. Then, in the last week, they suspended the account, because the ccj was still on my file. I did not know this, and paid the court to have this removed. Fuel Genie have not reinstated my account. This has caused us some very embarrassing moments, we have NEVER missed a payment, we have even paid extra when exceeding our credit limit. DONT DEAL WITH THIS COMPANY
Cheddi Miller
Oct 29,2023Fast turn around.
Ian Berry
Oct 23,2023A had trouble logging in so I rang them 20 minutes first time 15 minutes 2 nd time with nobody picking up
customer franco
Oct 16,2023Very qick thank you
Mark
Oct 16,2023Excellent service and easy to use
Tara Skipper
Feb 26,2024The app is really easy to use and helpful for finding the nearest petrol stations. Customer services are easy to get in contact with and action anything really quickly.