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fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Reviews 476
Jason Bertie
May 27,2023Great company makes life much easier
Mrs P.
May 25,2023Requested a credit increase and it was done quickly and efficiently. Very fast and impressive service.
Peter B
May 15,2023Simple to use, no fuss with detailed VAT invoices that simplify my business fuel expenses.
Ryan Wilson
May 12,2023Quick response to my queries and needs. Thank you.
liam Sheils
May 11,2023Very easy to use and perfect for business 👍
JD
May 09,2023Spoken to customer services a couple of times during our time with Fuelgenie and always seem to get rude Reg on the phone. One of the main reasons we're currently looking to move is a lack of care for retaining customers.
Ms Linda Stone
May 03,2023speedy response and got what was needed
Mr David Crawford
Apr 25,2023Great customer service
Teresa
Apr 24,2023Customer Support Administrator very helpful
Robert Tuckwell
Apr 24,2023I cannot believe how many times she has to apologise for your errors Total disorganisation, and Jenny is accounts doesn't even know what emails she has sent....
Lucia
Apr 18,2023Yes this is very good and maybe best fuel Card! But 1 thing! I didn't use many years my Account. But was about £45 advance! So. They are just closed my account and stolen money. Now I have £0 in advance! Sorry 1 star.
Ian Villa
Apr 17,2023using the APP i have control over my account and when it was clear i need to up our credit limit it was a 5 minute job m done dusted excellent
Say it How it is
Apr 02,2023Absolute rubbish constant charging , if you miss the direct debit 50 quid charge constant direct debits flying out the account with no explanation cancel my account you can’t meet the demands !
Aaron
Mar 30,2023I wanted to go from a UK Fuels card to fuel genie as I’m not receiving great service from my current provider. I have good credit history with uk fuels and credit in general but everytime i apply for a fuel genie card, i get declined. Customer service is non existant with fuel genie by the looks of it. Cant even reply to emails.
Des Ellerby
Mar 29,2023Upgraded from a fuelgenie card to a fuelgenie+ card so I could use Shell stations. My 3 local shell stations are on the app stating the card is accepted. After putting £123 diesel in my vehicle one said the card is not accepted. I insisted it was on the app so they tried to process the card and it was not accepted. Queried with the station manager who said they were a franchise station so they could not accept. I telephoned the other two stations and spoke to supervisors and both said it would not be accepted if I tried to use it at them. Emailed and spoke to Fuelgenie approx 3 weeks ago who said they would get their rep to follow through and advise me. I am still waiting thus planning to cancel my cards.
Craig Banks
Mar 25,2023FuelGenie offers an excellent service. I have had an account with them for many years and would not hesitate in recommending them
Mr Roman Melnyk
Mar 06,2023Very useful and efficient way of keeping track and for HMRC records. I find it really beneficial.
Iain Hunter
Mar 06,2023easy to use and straight forward
customerDean
Mar 02,2023Excellent 10/10
Mrs Gaynor Mcgirl
Jun 02,2023Excellent service and lots of stations to choose from