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fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Reviews 476
customer
Feb 28,2023Recently started using and going well so far. Good idea for a small charity using vans for transport. Not quite 5 stars as would be better if I can update our account without having to contact them by email as this causes a delay.
MarkSweeney
Feb 22,2023Complaint! I have had one of my work vehicles rejected from a Shell garage at Pickets Cross, Ringwood, Dorset. They advised that they won't accept your Fuel Genie + card. I have spoken too your customer that advised that the Shell garage should accept the card. After 5 minutes of advising Kam, at your CS, that they wont accept the card, even after I phoned them directly which they confirmed they don't accept FG+ cards?? His response when I asked him to make contact with them that he was too busy?? I asked to put through to a manager to discuss this further and advised he couldn't. Not to sure what customer support system you are managing but absolutely shocking treatment, expected better. I will now like my account to be closed as you are misleading companies advising that the Shell garages on your App are all accessible and they are not, further more your CS is shockingly bad. Send me details of my account closure as I will take my business else where.
Stephen
Feb 16,2023App works great, I know what I've got to spend on my fuel card every month. It also shows what petrol stations are around me.
customer
Feb 07,2023Quick and very useful
Mohammed Babu
Feb 07,2023I got the response i needed but what was impressive was that it was very quick and efficient
Daniel James light haulage ltd
Jan 31,2023Fantastic quick and efficient company that’s helping us grow our business. Can’t fault them on anything
customer. Michael Gardiner
Jan 30,2023Quick response
customer
Jan 24,2023Fab fuel card
Billy McKinley
Jan 20,2023simple to deal with and prompt
Andreea-Cristina Pelin
Jan 19,2023Professional! Thank you!
Aj
Jan 16,2023I have had cards declined even though my credit limit is well within what I spend and I still don't know why.
customer
Dec 16,2022Needed a credit limit increase on the card; emailed requesting this, got an affirmative reply within the hour. Great effortless service
Derek
Dec 14,2022Prompt response, prompt action!
Angie D
Dec 14,2022Fantastic customer service and superb support
customer
Dec 12,2022Customer service has been very prompt since opening up our account, very happy
North Wealden Community Transp
Dec 09,2022We have always found FuelGenie very helpful and efficient
customer
Dec 07,2022Really good service and customer service quick response
East Coast Insulations Ltd
Dec 07,2022Filled in an on line form and it was dealt with within a couple of hours, excellent customer service.
customer
Dec 01,2022Easy to set up and very quick to reply to messages
Jane
Mar 02,2023QUICK AND EFFICIENT CUSTOMER SERVICE, AS SOON AS I SENT MY REQUEST IT WAS DEALT WITH WITHIN THE HOUR, EXCELLENT SERVICE