To leave a review you need to be logged in
Reviews 716
Andy Franklyn-Miller
Feb 19,2024Wes made the experience of viewing, follow up and comparisons easy with good communication and on time detail Couldn’t have been better
Martha Clayton
Feb 16,2024My experience so far with Grainger has been exceptional. After living elsewhere in town and dealing a number of tenancy managers, Luke Pollard has been the most attentive by far. Luke has looked after us really well, checking up on us and informing us that if we need anything at all we can just drop him an email. He always answers the phone and can’t do enough for you. Thank you, Luke & Grainger!
Thomas Deacon
Feb 14,2024Luke and Harry made living at KDM in Liverpool very very easy. Service and queries resolved quickly and always available to help if needed.
Anne
Feb 13,2024Both Deanne and Charlotte were marvelous with dealing with us. Deanne was always quick to respond to our questions and needs. Looking forward to move in shortly.
Pranjal
Feb 09,2024Deanne Coss is a delightful individual, genuinely eager to assist. She went above and beyond her job duties to ensure a seamlessly smooth letting process. Among the most responsive letting agents I've encountered, dealing with her was truly a pleasure. Here's to hoping the apartment lives up to expectations.
Charlotte Crichton
Feb 08,2024Luke the Portfolio management was extremely helpful in the moving in and moving out process. He was really friendly and understanding, a great asset to the company. I recommend Grainger as a landlord because each process we went through was quick, and they communicated effectively
customer
Feb 08,2024I've only moved to a flat managed by Grainger in the last month, and so far have no complaints. They are well organised and keen to ensure that I'm aware of their app and the various support on hand with their team. In particular their agent Luke Pollard checks in regularly to make sure that we have everything we need.
Luísa Superbia Guimarães
Feb 07,2024I was very impressed by their efficiency and helpfulness, especially as a foreign tenant. Deanne guided me through the rental process smoothly, answered all my questions patiently. The easiness of contacting them on Whatsapp and is commendable for those coming from abroad - this made my life a lot easier in this stage. I highly recommend their services to anyone seeking a reliable and supportive estate agency.
Sharmaine Malik
Feb 04,2024I had a great customer service experience during the renewal of my tenancy agreement. The level of professionalism and dedication exhibited by the Jemma Herring was truly commendable. From the moment the the renewal process was initiated, the Jemma was prompt in her responses and demonstrated a thorough understanding of my needs and concerns. She guided me through the entire process with clarity and transparency, ensuring that all necessary details were explained comprehensively. Her proactive approach in addressing potential issues and her commitment to making the process as smooth as possible made a significant impact on my overall satisfaction. I felt valued as a tenant, and in an era where customer service can make or break a relationship, I can confidently say that Jemma and the team handling my tenancy agreement renewal set an exemplary standard, earning my trust and appreciation.
Furaha Asani
Feb 02,2024I've loved my time at my Grainger residence, and always felt well cared for by the team. I'd especially like to give a HUGE THANK YOU so much to Sarah Regan and Sophie Farr for all their support!
Jyoti Korde
Jan 30,2024Jack has been very prompt with his responses, which was especially important to me, as I was booking the property from abroad. He was very helpful and reassuring throughout the process.
KEITH BROTHERTON
Jan 30,2024Outrageous business. Do not be associated to them in any form whatsoever. Simple you have been warned.
Vic
Jan 29,2024Utterly useless. Impossible to get them on the phone - automated answer and then call is dropped.
Miles
Jan 14,2024All the staff were all extremely helpful during the move in. Deanne was amazing when organising it and keeping us updated on the application process, helping us move in as soon as possible. Rachel was great during the induction, and was very helpful throughout answering any questions I had. The whole process was as simple as it could be, and I couldn't fault the service!
Liu Ting
Jan 09,2024Deanne has absolutely been a star, very warm-hearted and professional. We wouldn’t be able to secure our new wonderful home at the headline, In such a short time without her amazing assistance. I would definitely recommend to rent with the Grainger!
Adrian
Jan 09,2024Working with Wes as our property negotiator was an absolute breeze. His professionalism and expertise made the entire process incredibly smooth. Wes’s communication and efficiency made every step easy and stress-free. Highly recommended for anyone seeking a hassle-free experience in property negotiations. Always been a positive experience with Grainger and now entering into my second lease at a new location.
Adel Darah
Jan 05,2024The head Negotiator, Jack was an absolute star in helping me get my first place on my own. Helped me with any issues I had with referencing and guarantors and was very reassuring throughout, even offered to help me once I was moved in with any issues I had. Nothing but a pleasant experience with grainger. Top bloke Jack 10/10.
Florence Chow
Jan 04,2024It's my first time to rent a flat from Grainger plc. Our application is efficient and fast. Thank you very much for Fiona and her team during the application process. Fiona is very helpful and responded to my questions swiftly. I appreciated it a lot.
Hajara Ashimu
Dec 22,2023Deanne the representative from Brooke place I was given was so helpful and amazing. She ensured my experience with broke place was smooth and stress free. Definitely will recommend her to friends or to anyone looking to join Brooke’s. :) Date of experience: 21 December 2023
Charlotte Horsman
Feb 20,2024My experience with finding my new home has been exceptional. Deanne is an asset to the team, she is knowledgeable and beyond helpful. She made searching for my new home, fun and exciting. This whole transaction has been very smooth for me. I am looking forward to the next year living in my new studio x