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Reviews 716
Stuart
Jul 02,2024Absolutely excellent service for my viewing in Sheffield at Tilt Works. - It was mostly online and through WhatsApp, which worked perfectly for my busy schedule - The video tour of the apartments were accurate to what existed in person - Naseem gave me a fantastic personalised viewing. She was polite, friendly, and wasn't pushy. She sealed the deal for me! - The process after agreeing to rent was also incredibly smooth. Grainger is delivering a service for the 21st Century, while so many other agents are in the stone age.
PM
Jun 29,2024Upon having made an enquiry about a property to rent in Croydon I have received a call from a gentleman . He went through the standard questionnaire and asked me how many people would be renting the property. I prontly said myself and my daughter. He unbelievable without any questions presumed that my daughter was a child . And probably though i could not afford to rent the property in question. Well Grainger my daughter is 35 years old . We both full time employed with a joint income of £100k per year. Not really impressed with the person in question from this agency
Andrei-Cristian Vizireanu
Jun 28,2024This is the second year that I am going to stick with Grainger's lettings team. They have been great with my moving arrangements and helped me with any questions that I had.
XIAOJIE DUAN
Jun 26,2024Thanks for Deanne Coss’e help, she is so sweet to help me and my partner found our favourite room! Deanne helped me viewed different rooms and provided some good suggestions, really nice experience! Thanks Deanne.
Yenny
Jun 26,2024I come to England first time.The English is very bad.But all staffs help me to solve the problem.Thank you so so so much for your company’s & all staff’s everything 😘😘😘
Charles Gamzer
Jun 25,2024I had a fantastic experience with Colette Taylor at Grainger. She made the referencing process exceptionally smooth and was incredibly helpful throughout. The building is wonderful, featuring a stunning view and lively communal areas. The gym is also impressively well-equipped. I can't thank Colette enough for her dedication and for going the extra mile to ensure everything went perfectly. Highly recommend!
Noreddin Rabli
Jun 21,2024Great experience with grainger Joseph and Fiona were very understanding and helpful
Scott Trowers
Jun 21,2024They were really great when showing us around; super knowledgable about the process and let us come back and look again before we signed. Referencing process was also pretty smooth and communication was good throughout. Can’t wait to move in!
Laura Murton
Jun 17,2024Deanne Cross was excellent through from the initial viewing to helping me get established in the property. Appreciated the super fast responses!
Siobhan PM
Jun 14,2024I had the pleasure of having Louise Spooner as our portfolio manager; she was amazing from start to finish, answering any questions, solving any maintenance issues and even helping me get a key when I locked myself out. She is responsive and reliable, everything you want from a manager. I would happily have stayed on due to her great service :)
Amy
Jun 14,2024Deanne was really welcoming and had multiple flats ready to show us when we were only expecting to see 1. This was so helpful so we could find the best flat for us. She also really listened to our price range and preferences. We agreed on a flat during the viewing as it was so thorough. It has also been really easy to contact her since.
Adeola Oyetade
Jun 13,2024Joseph and Jack were really efficient, helpful and quick in addressing my inquiries concerning the viewing process and finalising my contract details. Look forward to moving in 🙂
maha alhajlan
Jun 07,2024I recently had the pleasure of working with Hajways from Clipper Quays, and I am incredibly grateful for his assistance in moving my belongings to my new apartment. Hajways was extremely cooperative and made the entire process smooth and easy. He handled my items with great care, ensuring that everything was securely packed and transported safely. His attention to detail and efficiency were remarkable, making what could have been a stressful day completely hassle-free. Not only was Hajways professional, but he was also very friendly and approachable. His positive attitude and willingness to help made a significant difference, and I truly appreciated his support throughout the move. Thank you, Hajways, for your outstanding assistance.
Keerthan
Jun 07,2024Joseph was very helpful and responsive in completing the contract paperwork and answering any queries
Carla
Jun 07,2024Spent 8 months with a broken door which led to the outside (began in the winter and often had to mop up rain coming through into the apartment). Took £400 in excess rent for final payment despite being aware we were leaving. Almost 7 months ago since we left and haven’t received any communication as the lead tenant or a penny of my deposit back. Ignored repeatedly when trying to raise a complaint. Have now emailed every email available online for some sort of acknowledgement of the complaint and still no response for over a week. Horrific experience. ** your response requesting I send an email to your info inbox is blatantly just an attempt to make people on here think you are doing something about my complaint. I have contacted you at that address several times and haven’t had a single reply. I’ve now had to raise this with the ombudsman to ask you to reply. Horrific company with 0 concern for any of their customers.
Fredrick Liu
Jun 05,2024I’d say the best property to live in Sheffield. The team is very professional and care about your enjoyment here, especially Jack in letting and Emma in reception team, they always very helpful and nice to you, not just being polite but truly care about everything you do. Thank you all!
Amy
May 30,2024Deanne went above and beyond for us during the application process, her good communication during the process was amazing, thank you so much!
mostafa essam
May 30,2024My experience with grainger so far has been great Deanne really listened to us and gave us all the options and showed us every apartment we were discussing her answers were quick and she showed us everything we were looking for looking forward to moving in as im sure we would be happy.
Molly McWilliams
May 28,2024We had a great experience flat hunting with Grainger. Deanne was lovely and really took the time to listen to what we were looking for, which meant the flat she showed us were well suited for us. We’re really looking forward to our move and extremely grateful for the support we got on the journey!
Steve S
Jul 02,2024One of the most unscrupulous landlords operating in the United Kingdom. Over a period of nearly 9 months, they've undertaken major building work to our block which has caused an unbelievable amount of disruption to the block's tenants. The contractors turned up unannounced almost everyday; and their working shoddy working practices caused flooding throughout the building and multiple properties within the building. During this period, Grainger hiked rents up by hundreds of pounds, clearly taking advantage of a rental market in which they know that they can replace unhappy tenants at the drop of a hat. Any reasonable landlord would either offer rent reductions or at the very least rent freezes. It's clear that the "Customer First" marketing slogans on their website are little more than platitudes compared to their profit-driven-at-all-costs operating model. The property manager is completely uninterested in providing any compensation nor apology - instead preferring to provide perfunctory "computer says no" statements. Avoid at all costs.