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Reviews 716
Rex Hui
Mar 18,2023I recently rented an apartment there. Jack was my primary contact there, and he was always helpful and responsive, giving me every piece of information I need and helping me to reserve the apartment that I want. Due to some computer technical issues, emails sent to my co-tenant by Graingerās business partner lack some important links rendering them not able to complete an essential procedure, Lacey and Corrina helped me in asking their business partner to resend the emails so that we could complete the procedure. Then with the assistance from Jack and Corrina, we went through all the necessary procedures smoothly and rented our apartment. The customer service is exceptional and we are looking forward to moving in the apartment.
Kirsty jade
Mar 18,2023Deanne was amazing. Communicated so well with us and was really accommodating.
emily alldis
Mar 16,2023Cara has been perfection. She's been so attentive to me regarding getting my perfect flat, and although I've chosen to stay where I am for another year, I would love to contact her again next year in hopes of getting my perfect place. Thank you, Cara š
Patrick
Mar 14,2023Jemma was extremely helpful with my renewal..I am now staying here in my home I love for another year!
customer Sheffield
Mar 14,2023Emma and Jemma are always friendly, helpful and offer assistance promptly when asked for support and help. They think of the best solutions for me as an individual. A great team thank you.
Kelsey O'Neal
Mar 08,2023Jemma was really helpful and swift in supporting my rental renewal. She made the process very easy for me.
Serena
Mar 07,2023We were on a very tight time limit to get a place sorted with new accommodation, but the whole process was entirely smooth and straight-forward, with lots of information available. Major credit to Fiona who was so responsive, helpful and friendly, and always answered our many questions with no hassle, helping us to feel reassured and heard. Overall, a great process which we managed to move in on our desired date.
Sharon
Mar 01,2023Just signed a 12 month tenancy agreement, our circumstances were far from straightforward but I have to say that everyone we have spoken to especially Rebecca and Lewis have been amazing. Customer service, communication and attention to detail flawless. We are looking forward very much to moving into our new home and in light of our experience so far we already feel we are valued tenants.
James
Feb 28,2023Super quick getting back to me and Deanne was brilliant in providing videos and all the information I needed. I was able to apply and sign for my new flat without any issues or delays.
Olere Esiemokhai
Feb 28,2023Rented an apartment with Grainger in Sutton Coldfield. Initially had various issues with the flat which were sorted promptly by the property manager, Mark Weeden, including a new fridge/freezer. My stay for the 1 year was hitch free and any queries I had were replied to as soon as possible by Mark even on his off days. I was happy with my stay however I give it 4 stars because of the many things wrong with the flat that you only notice when you start to live there.
Julian Foster
Feb 27,2023I am a leaseholder of a flat that Grainger constructed in the Macaulay Walk development in Clapham, London, in 2016. Grainger remains the freeholder today. Besides cladding issues, structural defects were uncovered as part of an EWS1 assessment of our block of flats, in November 2020. As a result of Grainger's failure to meet building regulations at the time of the construction, all leaseholders have been unable to sell or remortgage their properties since November 2020. Grainger has promised leaseholders regular engagement and transparency; this has not materialized. In fact, as of February 2023, zero tangible progress has been made by the company to resolve these issues. I would strongly advise against purchasing a property or renting a property that is constructed or owned by Grainger.
YIK
Feb 24,2023Good customer service with efficient and effective response. Good Management team provide a clean and safe environment. Living in Brook Place in Sheffield almost 18 months
georgiaalexharlandhotmail.co.u
Feb 23,2023The members of the team who dealt with me (especially Jack and Joseph) were incredibly helpful and accommodating. This was my first time finding my own flat, so I had a lot of questions and didnāt get everything right the first time. They were very patient and understanding, answered every enquiry super fast, and nothing was too much for them. Really great experience, definitely recommend!
Ahmed Nazeer
Feb 22,2023I have recently rented an apartment through Grainger. I tried with several agencies and I found Grainger to be the most helpful agency I came across. I was provided with easy and quick options to rent, and Fiona Craske, who helped me with the process, was very responsive, helpful, and friendly.
Preksha Goyal
Feb 20,2023I had the pleasure of working with Wesley while searching for a 1bhk apartment for rent at Millet Apartments. From the very beginning, Wesley Greaves demonstrated excellent professionalism and dedication to ensuring that I found the perfect apartment that fit my needs. Wesley was extremely knowledgeable about the Millet Apartments complex, providing me with a wealth of information about the amenities, location, and nearby attractions. He was also very responsive to my questions and concerns, and always went above and beyond to ensure that my apartment search was a smooth and stress-free process. Once I had narrowed down my options, Wesley guided me through the application and leasing process, making sure that I understood everything and was comfortable with the terms before signing on the dotted line. He was a true pleasure to work with, and I would highly recommend him to anyone looking for a knowledgeable, reliable, and dedicated agent to help with their apartment search. Overall, I will recommend Wesley highly enough. He is an exceptional agent who truly cares about his clients and works tirelessly to ensure that they find the perfect home. If you're looking for a reliable and trustworthy agent to help with your apartment search, look no further than Wesley at Millet Apartments.
Rachna Rajan
Feb 20,2023It has been 7 months since I have been renting with Grainger and their team has been mazing from first supporting with apartment hunting to actually moving in. And now overall maintenance and their quick efficient replies and problem solving has proved to be beyond what I could as for. My property manager Luke has been an exceptional help ever since I have moved in, all of my needed repairs or any trivial issues have been solved immediately. Also the overall apartment complex is clean, safe and overall efficient.
Hala
Feb 16,2023This is not my first time to rent with Grainger. The letting team are professional and friendly, special thanks to Wesley Greaves. If you are looking for a place that meet your high expectations regarding to safety, maintenance, and excellent services. I definitely recommend renting with Grainger.
akinbokemmy
Feb 14,2023It will be 6 years that ve been renting from Grainger, their customer service is top notch. Louise Spooner is always available and super helpful with all my queries. Debbie Thomas is not left out too. I have no regrets whatsoever. I definitely recommend them anywhere. Thanks for looking after my home. xx
Harris Lunar
Feb 10,2023STAY AWAY, they are not even better than a normal landlord with an average-level agent. It makes you MORE trouble to live in this 'managed' apartment. SAVE YOUR MONEY paid for the service to RENT AT A BETTER PLACE. Horrible ever experience. bedbugs in the 2nd week of move-in and the so-called 'property manager' contacted a so-called 'pest control company' to visit my apartment. From my camera at home nobody came during the day and the 'property manager' refused to give me ANY proof that there was some pest control visiting (no report or email from the pest control company). The 'property managers' are not trained properly and are not PROFESSIONAL at all. 1. my move-in date is on Friday and the property manager was 'too new' and didn't even know how to control the temperature in the apartment, and nobody works on weekend so I had to live in the apartment for a ~19 degree weekend util they are back to work again on Monday and the same property manager came with STILL NO knowledge on controlling the temperature and wasted me one hour to wait for another one to come. 2. I asked 2 property managers to send me an update after the pest control company's visit and they both agreed, but nobody updated me even after I sent am email to follow up - DO WHAT YOU PROMISED. 3. There is a manager of the onsite property managers seems hard to understand my words. I said 'I need a new mattress due to the bedbug issue discovered after move-in', he said 'I can't give you a new mattress because you didn't request it PRIOR move-in' -- CAN"T he understand that I am requesting a new one because of the BEDBUGS????? 4. The manager of the property managers(residential service manager) LIED to me, he told me the pest control will come, but my camera at home did NOT record anybody during the day. - I guess the worse agent from other companies at least ignore you instead of LYING to you. 5. And when I was asking for any email/report from the pest control company, the residence service manager consistency refused to give me any and asked me to trust him/ Grainger's service - HOW AM I GOING TO TRUST YOU WHEN YOU ARE LYING? 6. TAKE the tenant's/customer's problem SERIOUSLY, I have bedbugs in my room and I was bitten all over my body, I had been sleeping on the small sofa for 5+ days, and the property managers seem to be very impatient with me and made me feel like I was 'troubling' them - you are PAID TO DO NOTHINGļ¼And they told me that it is safe to sleep on my bed after on-the-air 2 visits of the pest control, with ONLY 'SPRAY TREATMENT' and without any PROFESSIONAL REPORT. - I can SPRAY myself, why am I paying for your service??? Anyway, the property managers are just there to bring you trouble, very hard to communicate, stay away, the only thing they are useful if they receive parcels, but any concierge would do. And the SECURITY is more friendly and probably knows more of the job than the PROPERTY MANAGER.
Ben
Mar 23,2023Appreciate the assistance of Deanne thoughtout the process, been great and very helpful and going the extra mile to help which has been great.