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Reviews 716
E W
Sep 12,2022Our flat its self wasn't bad, despite moving in and it was still dirty and huge paint marks that weren't the same colour as the original. Bulbs didn't work (although the caretaker sorted that asap as he was lovely). we let it slide due to it just being a pandemic and gave them the benefit of the doubt (2021). Never once was able to have a cold glass of water without running the tap for about 3 mins -even then it tasted gross, and you couldn't tell which tap was which as it was so inconsistent. Loud heavy base music going for hours above us. scaffolding on the building for over a year despite being told it would be 6months. screaming families below you if you had any window open, which u had to as its either a sauna in there or freezing. I was comfortable here and made it work despite everything, and wouldn't be so upset but they have blamed us for the damage that was already there and in result withholding most if not all our deposit. So take pics of EVERYTHING to cover your own backs. Landlord himself was nice enough,The company DO NOT care about you, just the money you give them and offer no support.
Kushank Kaw
Sep 08,2022Wesley was lovely and helped during the entire process. Answered our questions promptly and gave us assurance during the entire process. Was lovely to liaison with him to complete the formalities.
XU YEFAN
Sep 07,2022During our enquiries about renting, Megan always provided enthusiastic and positive answers and helped us successfully rent in Bristol's hot market. We look forward to our subsequent stay and thank Megan again for the professional service she provided！
Mike Wood
Sep 02,2022We have been renting with Grainger for the last 3 years. We havent had too many issues but anytime we have had a query or maintainence issue Martin and Mark have always been fantastic with their support and communication. They are both very approachable and often around the property to catch face to face. We had one issue with our boiler in 3 years and Martin was on site within minutes to sort it out. We are only moving to purchase our own property.
Blessing Ikhanoba
Aug 25,2022Colette’s people’s skills is exceptional, her warmth, kindness all through the letting process is top notch. For her sake I was able to recommend a friend to let at Clippers quays and told him how receptive the agents are. All calm and collected in dealing with renters and even my friend said same. Thank you for making me erase the bad notion I almost had for agents until I met you. I recommend at least one Colette in every letting firm. God bless you. BLESSING IKHANOBA.
Andrada Pausan
Aug 22,2022I can't recommend Grainger enough. Every time we had a problem or questions, Luke Pollard and the other staff helped us straight away. We never had any issues with them. Very professional and lovely. Next city I'm moving in, I'll be looking for Grainger. ( Grainger has been my landlord for 3 years and a half )
James Jarrold
Aug 17,2022Quick replies to any attempts to reach out to staff and always helpful when required, as well as answering any questions and doing anything they can to support. Also good at resolving issues such as repairs when needed.
Howard Bridgeman
Aug 12,2022The facilties at Solstice Apartments are extremely good. The ladies at the concierge are excellent. Jemma, who handles the rental contract, is very helpful and responsive. All in all a pleasure to have an apartment here.
Krupa
Aug 12,2022Amazing and smooth sailing experience. A big thank you to Wes who helped us secure our first apartment in a new country. Wes was patient and such a pleasure to work with, he kept us in the loop at each stage of the application process. Would recommend working with Wes.
Kevin Li
Aug 11,2022Hi Megan, your personal warmth, responsiveness and all the help made us full appreciation in renting our first apartment in UK. You made it a real pleasure, as you took us through the process step by step and you also worked closely with your other colleagues. It was amazing to see everything come together, and we are so very thankful for your guidance and support and now here we are, settled in already.
Tomi Olatunji
Aug 09,2022Lucy was the agent that attended to me while trying to secure my accommodation in Grainger. Her customer service is excellent and top-notch. She was very helpful and answered all my questions promptly. Lucy deserves not only a pay rise but a promotion also. The world would be a better place if we have people like Lucy in it. Now I am at peace, I have a home to live it. Tomi.
Rom Pairsuwan
Aug 04,2022Southampton's Gatehouse apartments are a fantastic location to live. Very modern and functional design. Alice, Lauren, Treasa, and Harley from the resident services team are really kind and helpful. The renewal process was simple and flexible, allowing me to reside until the very last minute before returning to my home country. Thank you to Tonicha for assisting me with the contract renewal.
Megan Hilton
Aug 04,2022Just moved out of our apartment after 4 years with grainger. We had a great experience particularly due to Luke pollard the property manager who has been brilliant. He always responded to any emails quickly and any issue we had was always sorted out really quickly. He was also really reasonable with the amount of deposit we had returned to us. Would recommend Grainger to anyone!
Ruth Burke
Aug 03,2022Grainger were super helpful throughout my two years living in one of their properties. In particular Luke Pollard was always great with helping out with any queries or issues we had.
Emma Tracey
Jul 27,20225 stars to the amazing Lettings team at clippers quay. Moving from one apartment block to another and Lucy has been amazing. Never met someone so patient and understanding with the hundreds of questions we asked her. Everything was explained so well and she really is a credit to clippers quay team. Thanks again Lucy.
Holly Stevens
Jul 20,2022whilst living at tribe east quarter we had a great time, the flat was lovely and the staff were incredibly attentive and helpful! security staff were always friendly too, but they could do with a desk and proper chair so they're more comfortable whilst on shift. Martin and Mark, the property managers, were real stars! They always get back to us quickly and go above and beyond to get things sorted. I would give 5 stars but when we were in the process of choosing the flat we were told by the agent that furniture would be removed from the flat - but by the time we moved in it was still there. This was frustrating for us, as well as the property manager who wasn't told that it had to be moved! kind of got the impression that they will tell you anything to get you to sign? but other than that it was a wonderful experience and i would 100% recommend them :)
Jacob Oliver
Jul 20,2022I am looking to rent a flat in London. Demand is very high at the moment and a lot of people are struggling to find a place. We put an offer in on a flat in Dalston (above asking price per month, as we were told to do so by the agent, called Jack). We then recieved a text at the end of the day saying mutiple people had offered a similiar amount, which again was over asking price. Jack then sent a text saying he will wait till the morning and see if anyone increases their offer. Putting everyone in a bidding war, far over the asking price for rented accomodation. I understand the demand is high and supply is low. But these actions seemed quite frankly unacceptable. Won't be using or recommending this company to anybody.
Jocelyn
Jul 16,2022Stayed at Kings Dock Mill for almost 9 months. Thanks a lot for the great service from Luke Pollard. He always responded to our emails & repair requests etc promptly.
Roger Wade
Jul 13,2022When it came time to renew our contract - the Assistant Renewal Manager, Sophie, was very helpful, understanding and willing to accommodate our concerns and needs. Very happy with our renewal and happy to stay longer.
Renter
Sep 13,2022Upon moving in I received a brilliant induction from a very lovely lady, in addition to receiving warm a welcome from Martin. Unfortunately, after this point the standards deteriated due to the overall poor service received from a number of members within the customer service team, when I raised concerns over how dirty the property was. Below is summary of what I sent to the customer service team regarding the matter. 'I have recently moved into one of your properties and I have been happy with the size and layout of the property and the induction process, but highly disappointed in the low levels cleanliness, within the property. I have only been here 2.5 days and have already had to call out engineer for the washing machine, as it has left my items in filth and is very dirty inside. There are stains and food marks all over the carpets, the sofa is covered in stain and looks quite dirty, the heated towel rack was covered in layer of grim, there are multiple hair follicles on the bed underneath the new mattress. The tiles in the bathroom were dirty and the overall cleanliness in the property was poor. I have had to spend a high proportion the past 2 days deep cleaning the property which as been very distressing and so am I very disappointed. In addition, I can't wash any of cushion covers yet as the washing machine isn't working properly. Is this normal standard of cleanliness expected when rented one of your properties?' Upon receiving my concerns Mathew requested pictures, which I believed to be a fair request as it would allow grainger to be able to verify my concerns. However, upon sending these images and speaking with two members of staff over the phone one being a manager named Sam the response I received was incredibly sarcastic and unempathetic , suggesting that my standards of cleanliness were too high. After, receiving this email I was incredibly upset so called the customer service line once again to raise my concerns, the response I received from Lorraine was outstanding and she is asset Grainger as she fully acknowledged my concerns and promptly put actions forward to rectify the matter. However barely (apart from the washing machine being fixed) anything beyond this point of contact has been actioned and I remain highly disappointed in a company I was previously (prior to moving in) very enthusiastic about. I rarely ever write reviews but I felt that this one was needed and hope Grainger will improve their future levels of customer service.