To leave a review you need to be logged in
Reviews 716
Umair Asim
Jul 28,2024Recently moved in. So far it has been a great experience. Lovely staff members and good facilities. From initial viewings with Deanne, who has been very helpful and responded promplty throughout the intial process. Staff members at reception have been really kind and helpful too. My only concern was a limited parking on-site but thats sorted as there is a car park right across- as i did not know about the area so was a bit skeptical to park there, i think its reasonably safe so far. Deanne still managed adding to the waiting list. All concerns have been well addressed. Jessica Howe-another amazing staff member, always replies promptly and is there to help whenever needed.
jack dd
Jul 24,2024Maisie was extremely supportive throughout our letting experience. The process of arranging deposits, flat viewings and any other requests for information was made as seamless as possible and couldn't ask for more from Maisie and Grangers PLC. Highly recommend for other prospective tenants
Ben
Jul 23,2024I have been very impressed with the service so far. Maisie has been prompt with all communications and knowledgeable about the properties available. She also kindly showed me another property that had just become available whilst I was viewing another which was great.
Tom
Jul 18,2024Our lettings experience with Deanne so far has been great. She has been helpful and quick to answer questions whenever we had any about prospective flats. I have found it particularly useful to have a direct WhatsApp number to message on. She was also very knowledgeable and friendly during the flat viewings we had. So far I have been impressed with the service during the Tenancy Application.
Badr Alkateb
Jul 18,2024Corinna made my tenancy proceedings very easy and had very fast response times and took care of me. The receptionists at the mint were also very professional.
Oliver
Jul 18,2024Fiona was very informative and made the process stress free. Grateful to have had her help us through this
LB
Jul 17,2024The team made viewing and moving in so quick and easy, which is what I needed. Deanne made sure to answer every question (and I had many.) she was really attentive and helpful. Everyone I’ve dealt with, for that matter has been friendly, professional and very helpful. Thanks guys!
Consumer
Jul 17,2024Great customer service from Naseem he is very friendly and really nice. Very very helpful
Michael Forbes
Jul 16,2024Extremely easy and straight forward process for moving into my first rental! Maisie was extremely helpful throughout the whole process and made the process a lot simpler for myself, she was also extremely friendly and made sure she told me all details about the apartment and the surrounding area! Overall really happy with my experience of moving into my first rental property
Holly
Jul 16,2024We've had the most positive experience so far with Grainger! Naseem has been incredibly helpful in guiding us through the process of starting our tenancy at Tilt Works. She has answered all our questions quickly and gone above and beyond to make sure we have everything we need. Viewing the flat was unlike any viewing we've had before - she took time to guide us round many different options and asked questions about what we were looking for. It's often a stressful experience looking for new tenancies, but this has been completely stress-free, and I feel like we are in safe hands. Can't recommend enough so far!
Antonis Papas
Jul 13,2024Our agent, Wesley, was very supportive and approachable, he helped us get exactly what we were looking for to rent in a very busy rental market in London. Would definitely recommend
Mitch Green
Jul 13,2024Corrina Gibson dealt with us during our move-in process. Not much to say other than fantastic. Fast responses and clearly had our interests at heart and managed to compensate to us entirely. Very chuffed with the service
Sarah Allen-Griffiths
Jul 12,2024We have lived in a Grainger property for just under 4 years and haven't had any problems. Louise Spooner looked after us from start to finish and nothing was too big an ask. We decided to move elsewhere and ultimately meant that we've had to change letting agent/property managers but Grainger themselves weren't part of the reason we chose to leave, it was just time to move on. Thank you for everything over the last few years 💕
雨晴 杨
Jul 12,2024After a series of viewing and with Deanne's help, we finally found our new home. Deanne is very friendly and responded promptly to our questions. We look forward to living in Headline.
Jamie Manuel
Jul 08,2024Deanne was absolutely perfect from start to finish. Talked us through everything and explained the processes whilst keeping us up to date with the progress of the application. She is a credit to your team and a truly beautiful soul. Thank you for going above and beyond Deanne. 😊
Aggelos Ioannou
Jul 08,2024Lack of communication, limited and unprofessional service provided to tenants. They ask for unreasonable and inconsistent rent increases allowing no negotiation.
Lingyou Zhou
Jul 03,2024I must notify Naseem who helped me from the initial room viewing to the final settle-in. This is so far the best room tour and renting experience I have had in the UK. Initially, Naseem listed detailed questions (maybe around 20) to find out whether I met the requirements to rent and move in, which made me feel this is a professional landlord company, and the people living here are carefully filtered. Then, she gave me multiple viewing spots to fit my schedule and notified me once more to make sure I would not miss the viewing. During the viewing, she first listed the potential rooms that I may choose, and, instead of guiding me to only one of them, she gave me the chance to visit all of them, along with detailed explanations and notifying the differences between each. All the time, she only showed patience and professionalism. After that, she also gave me advice about which one was the best for me, of which, from my perspective. Further, she also helped me beyond her job. During the tenancy referencing period, my application was handed over to someone else who handled it extremely slowly (it was still under processing when there were only two days left to move in). Naseem again, helped me prompt that person and pushed the progress, even though no one paid her extra money for this. This is rare to see. I must say, because of Naseem, this is a good experience. And now, I moved into the Tilt Works, and I really love this place, which is new and professional, just like what Naseem had shown to me via her working attitude.
Natalie
Jul 02,2024They commissioned works on one of their buildings we were tenants at, constantly misinforming us about the timings and the consequences of the works. We didn't have a proper heads up and found ourselves surrounded by builders building scaffolding at our garden. Horrible at communicating and understanding the tenants needs and concerns. When our contract renewal was due they raised the rent regardless of the year of noise and lack of privacy that we went through.
Grainger Tenant
Jul 02,2024Undertook works on our entire block of 30+ flats, entirely surrounded by scaffolding for the better part of a year to replace windows that no one requested. The noise has been entirely intrusive, workmen yelling, playing music and looking directly into windows, making working from home entirely impossible. The scaffolding occupied my entire terrace, equal to at least 30% of the square footage of my tenancy. The works were 100% longer than initially stated, updates were infrequent and usually after the fact. Grainger expressed no consideration for the impact of the works on tenants, refused any form of compensation and in fact raised rents by as much as 20% upon renewal during the period.
Biswas
Jul 28,2024Awful service and undoubtly the worst residential tenacy I have ever lived.