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At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
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Reviews 327
Jane
Feb 07,2025Easy shopping. Lovely jacket at a very good price. Delivery was a little later than first scheduled but well worth the wait. Thank you Hardloop I will be using you again !
Gill G
Feb 06,2025The item I bought was well priced. The information was good and I was kept updated of the progress of my order which arrived on schedule.
Snorky the Pig
Feb 06,2025I initially messaged that "Item was not delivered." Then found the item later that day. Embarrassing. Item is perfect. Hardloop responses were perfect.
Alain Fung
Feb 06,2025Had a great experience ordering from the UK (I think Hardloop operate from France) the price of Oakley Line Miners were about 20% less than I could find in the UK which included import taxes and VAT - delivery took about a week (95% of this time was in customs) so keep this in mind. Highly recommended.
Nicos Nicholaides
Feb 06,2025Great service and value for money. Fast delivery and updates.
Emily
Feb 05,2025An awful experience. I bought a pair of trainers on the 1st Feb. I was charged twice for them. I have had no update on shipping confirmation. I have tried calling, emailing and messaging on instagram but have had no response. I have no idea how to go about getting my money back for the fact that they charged me twice. Really awful customer service.
Ian
Feb 05,2025Product advertised with Capacity of 38L however on receipt discovered only 35L per the supplier's labelling. A difference of over 8.5% ( a lot of "T Shirts") Could not return as needed the bag for trip today(at Airport) Trading Standards may be interested if I decide to raise this matter with them on my return!
Derek Peacock
Feb 05,2025Product range and price. My only concern is around a return. I purchased the wrong colour by accident. I have struggled to get a reply on how to return the product. Due to no customer service response, I have had to purchase the item again in the correct colour leaving me with a product I wish to return. It’s a common issue I think. Once the money has been received and goods shipped there seems to be a lack of understanding around the economics of a life long loyal customer! Getting them is one thing, keeping them is a whole different science and in my opinion “the point of differentiation”. DP
PS
Feb 01,2025Very efficient. Processing and follow up very good. Clear communications and goods took no longer than a week to arrive. Would use again.
Si
Feb 01,2025Very poor experience. Ordered a ski jacket at the start of January with a delivery date in mid-January. Notified delivery was delayed 3-4 days due to a supplier issue, but haven't heard anything since and it's over a week past the updated delivery date. Chased up via their contact form, but it's been 3 days so far and no response. Clearly selling products they don't physcially have in stock and terrible service/communication. Submitting this review in a last attempt to get them to respond!
Julija Anufrijenkė
Jan 31,2025I am completely disappointed with my experience with Hardloop. I am waiting for a backpack, I ordered it on January 15th. The estimated delivery time was January 24th. I will wait another 1 week then submit a return request. **Thank you, I received my backpack on February 6th. I was afraid that I would not receive it at all. Now I am happy with my new purchase.
Macey Langstaff
Jan 29,2025My package was delivered and set with the upmost care. It arrived fast although coming from far away. :)
Christopher Holmes
Jan 29,2025Great service.
M Webber
Jan 28,2025Ordered a ski helmet on jan 6 A week later delivery was 20-21 January No problem as was skiing on the 26 jan It is the 27 Jan and its due to arrive tomorrow I am skiing without the helmet Very disappointed and won’t buy from them again Don’t advertise items as in stock when they aren’t So people know
Megan Spoor
Jan 27,2025Bag was exactly as described and delivered within the estimated delivery window. Thank you ☺️
JUSTIN PETITT
Jan 26,2025A great service and arrived early.
Hollie
Jan 26,2025I am writing this review as I have tried to make contact via their website with no response, maybe this will trigger one? Ordered a helmet on 19/1, had an order confirmation email with estimated delivery date 28-29/1 which is in two days time. So far I had no dispatch email, tracking on their website also shows no dispatch. I contacted them via their website form on 22/1 or 23/1 - no reply. First time customer - terrible experience. I’ll wait till Wednesday and will open a dispute with PayPal if I haven’t had my goods. Hardloop, if you’re in the business of selling skiwear you need to deliver it in a timely fashion during ski season and keep your customers updated! UPDATE: I cancelled my order via their website just after writing the above review and they replied with a confirmation and refund via PayPal. It confirms that my order wouldn’t have arrived on time as cancellation is only possible before dispatch. On the upside, at least the change of order seems to be fuss-free.
Mr Trotman
Jan 26,2025Their pricing seems good value but they fail to make it very obvious that to get your order to be delivered you have to pay tax. For me it added over£40 to the cost. They should make this fact explicit. I would have bought from a different supplier if I had known.
joseph
Jan 25,2025At point of sale, VAT was clearly shown as being included in the price of my item. I'd already asked for reassurance on this but no reply from Hardloop. I've now received an import duty bill from DPD including VAT - the VAT alone adding £112 to the price of the item. In terms of communication and misleading checkout info, I'd seriously avoid this company if you're ordering from the UK. The item will, of course, be returned. Doubtless my next battle will be to get my refund. Shocking. I also have a picture of my basket which I can't seem to upload, there being no option available...it clearly states VAT included in price! I've reached out to you. You don't ANSWER!! I'm using this forum because you DO NOT answer emails and because its just possible that public shaming prompts contact, even action. At checkout, my price was shown inclusive of VAT. When my parcel entered the UK I was told by my carrier that VAT (£111) was due. Either your checkout info is incorrect / confusing or there has been some sort of mistake made. Other UK customers have had the same problem, so you clearly have not bothered to address it. I will continue to use this public forum until I get a private answer from you. Update: I've just received notification of a VAT refund from Hardloop: important to declare that (pending arrival of my payment) the company has resolved this issue and that I'm satisfied. A bit of faith restored. Thank you, Hardloop.
695, Avenue Paul Louis Merlin, 73800, Montmélian, FR
http://hardloop.co.uk
Maciej Kraus
Feb 07,2025Made an order for Patagonia jumper a few days ago. Payment went through. Didn't get any confirmation or anything. Wrote 2 mails and no response Scam