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Reviews 706
Shade
Jan 13,2025Genevieve was helpful when adding my tenants to the portal. She took time to explain what was needed as I had no clue and she feedback when the job was completed.
Spencer Mason
Jan 13,2025Contacted Haus in July to notify of leak in top floor property, problem still not resolved and situation getting worse with very frustrated tenants and landlord.
Bilal Hagos
Jan 10,2025Thank you Genavieve Williams for your prompt actioning. Rapid and exceptional service!!
Martin Lambdon
Jan 10,2025Haus have been trying to deflect their direct responsibility on building management to individual tenants! In our block the waste stacks are completely lined with limescale. There is plenty of photos to show this. Their own report shows it! They are trying to label blocked toilets as a demised issue when the photos show it is the stack. I have asked numerous times for their CEO to get involved and for their complaints procedure and they fail to act. I have invoiced them for my costs which they are liable for! Now they are chasing their management charge! This is NOT the first experience of poor service from Haus I have or are still experiencing!
neill hamersley
Jan 02,2025Genavieve Williams was extremely helpful with any issues i had, a credit to the company.
Michael
Dec 28,2024Genavieve Williams sorted out a problem that I was having with the portal by return... that's how it should be done!
SHINU SHINU
Dec 27,2024I would not even know where to start. Rip-off, No Customer Service & Money are not spend as they should. Risks of Health & Safety(As they have No Clue). Mai door broken over 2 Months. Electricity in Building Disconnect (Due To unpaid bill) since 10/12/2024,Communalm cleaning not done for months....and we still paying for it! And this is not all. More Breach of Health & Safety.
Semra Sak
Dec 23,2024Prompt action, Excellent service.
Stephen Agathangelou
Dec 20,2024I have recently started working with Genavieve at Haus and find her great to deal with. Very responsive and a pleasant customer experience.
Margaret
Dec 16,2024Nicole was very helpful, in sorting out the entry system for my apartment. She chased intratone up and kept me informed of all developments. Thank you
Tate Cantrell
Dec 13,2024I would like to thank Genavieve Williams for a quick response and a really cheerful conversation as we solved a problem I was having accessing the HAUS portal. Sometimes it takes the help of a person when the instructions on the webpage aren’t the most clear. Thank you, Genevieve..
Ew Walker
Dec 12,2024So far so good. After several years of Trinity Estates managing our properties, we got rid of them and replaced them with Haus Block Management. Haus BM seem to be getting things done, and service charges have been significantly reduced. So far, so good
Sara Hollamby
Dec 12,2024Chante Louw organised the repair of our fence which blew down in the storm, in record time. Chante is always efficient at getting things done.
Mrs Gardner
Dec 11,2024I would like to thank Brenton Steenkamp for his good customer service and rapid respond.
Dele Olatunbosun
Dec 05,2024find below text of my mail to Haus Management. It speaks for itself I complained a few weeks ago about some work that needed to be done in my block. I would like to express my appreciation for the prompt response . If you continue to provide this kind of service, I'm going to ask one of you for their hand in marriage. Dele Olatunbsoun
Alan Liu
Dec 05,2024I would like to thank Genavieve for her help in setting up an additional profile to the HAUS Portal. She was knowledgeable and sorted out the problem in our phone call. Having a direct line to call the right person makes it much easier compared with contacting the previous management.
Yvette
Dec 05,2024Genavieve Williams contacted us to confirm if a Tenant was still residing at one of the properties managed by us at Rolfe East and also by HAUS Management. We confirmed the same Tenant had renewed their tenancy so Genavieve updated their records. She was very friendly and efficient in her correspondence and the records were updated accordingly.
Irina Klenova
Dec 03,2024Poor governance and response times, avoiding calls, their preferred supplier charge ridiculous amounts of money and then I had to get my own contractor in as their next quote was even more insane. I have raised a complaint which was not upheld but seeing how my experience with them continued to be below satisfactory I might have to spend a day on escalating it further. They're very unbothered by the delays and lacking initiative, I had to spend time finding out paint colours for the communal areas despite paying about 8k a year for a service charge, and they sent one email and were blaming previous company on lack of handover. EDIT: Lovely response spinning how they’re the good guys. For two days they are avoiding my calls, while I was keeping contractor on hold for the job (and it’s not that they’d pay me back for that), while they could’ve clarified in the beginning the works must be approved by the building directors. Oh and I did get okay from the directors, within an hour, while it took Haus another couple of days to tell me the directors approved the job - by now the job is almost completed. It’s just exhausting.
Millie Pitcher
Nov 28,2024Honestly the worst company to manage properties. I’ve lived in a property managed by them for nearly 5 years! Every two months the lift breaks and takes 8-9 weeks to get fixed. We have homeless people sleeping in the block the stairs are falling apart so it’s not even safe to walk up them. When the residents contact them on the portal no one reply’s or likes to give an update honestly do not trust your property with this company!
Anton
Jan 13,2025We have been particularly happy with Kazumi Taguchi as our bock manager at Haus. She is proactive, responsive and professional in communicating with us and managing our small block. This is extremely refreshing in an industry where there is often a lack of communication and passing of the buck. We feel very fortunate to have her. I have been a director on a number of property management companies and involved in the property industry for over 20 years.