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Reviews 793
Patrick Oconnor
Sep 20,2024By far the worst! Thought I was booking with La Quinta directly. Come to find out our advertised $97 for one night non refundable came out to $183 AFTER checking out on website. $97 plus $14 refund protection plus $72 recovery fee and taxes? Will not refund after numerous attempts. STAY AWAY! SCAM! CHECK THE OTHER HUNDREDS OF PEOPLE WHO GOT SCAMMED ALSO
Di
Sep 20,2024Faye was very helpful in finding me a great room at a great rate! Thank you for your help
Victoria R
Sep 20,2024Great customer service! Fast and efficient
Willard Felton
Sep 20,2024The agent searched and found alternate lodging for me in a relatively short time. My 1st choice had no available accommodations. He was very patient and explained each step in the booking process.
Wanda Gonzales
Sep 20,2024I am STILL waiting for a response after numerous calls and emails regarding your misrepresentations and selling me a cancellation policy and not honoring it . I’ve been checking online for CEO’s of your business as well as BBB as it appears I will not get response /resolve from you Reply: your response is completely wrong! It appears in your automated response you did not even research this . You did not address the issue that I purchased the cancellation insurance and your company tried to not even honor that . Likewise I also co firmed with the hotel they were NEVER paid . I have text messages from your company stating they have refunded me but they have not . I’ve also reached out to your CEO who hasn’t even had the courtesy of acknowledging my request ! But have any of the managers .
Savio Martins
Sep 20,2024Was explained very clearly and kindly
Thomas & Pamela Washington
Sep 20,2024Excellent Customer Service Representative. Quick, qualified, and pleased with Rep.
Bob Floyd
Sep 20,2024Great job you was very helpful
Chad Wootton
Sep 20,2024The Rep was very friendly and professional.
Carmela Chiaramonte
Sep 19,2024I worked with Kristy E and she was so kind and patient. She helped me pick a grade A quality hotel in a big city in Atlanta Ga. I hope i can book again with her in the future.
Nancy
Sep 19,2024Edgar was very polite, friendly and professional!
Joyce Burton
Sep 19,2024Very helpful and nice Will be staying again
Robert Downing
Sep 19,2024Great interaction with the host, thanks
Gayla Wigley
Sep 19,2024Tyler took the time I needed to explain the need of a wheelchairs accessible room Very pleasant and a true asset to IHG
Shari Lowe
Sep 19,2024We arrived at Sparks Hilton only to find out it was closed and under construction. We called your support team and spoke to John and found us another hotel at twice the price and said he would start a refund. We called your company again on the next day to speak to a manager and we were not allowed to speak to one and we did not get a call back either. We are no getting a receipt for our stay at a hotel we didn’t stay at. Since reading the reply from Hotel Planner I thought I’d update that our reservation was paid in full on June 1st through our credit card which I found unusual but I thought must be the case to get a cheaper rate.
vince tropepe
Sep 19,2024The agent was courteous and concerned.
Somsankar Dasgupta
Sep 18,2024The website is very confusing without mentioning that a charge of $9.99 will be made for simple reservation online. I have always done booking through booking.Com and never paid any unwarranted charges. I doubt whether I will use your website again in future.
Sherry Holtzclaw
Sep 17,2024Oscar (Noah) was very courteous and helpful today. He was extremely patient with me.Excellent service!!
Herbert Becton Jr
Sep 17,2024Great customer services for what was needed.
205 Datura St 10th Floor, 33401, West Palm Beach , US
http://www.hotelplanner.com
David Gendron
Sep 20,2024Very pleasant person who assisted me