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Reviews 793
customer
Sep 17,2024I am in Canada. All the reservation rewards are for Americans. Two charges were made on my credit card. One for the room cost and an additional amount of 19.98?
Terri Rutherford
Sep 17,2024Ethan was very patient with my indecisiveness. He was also extremely thorough in explaining all the details. He is a good model of hospitality customer service. Kudos Ethan
Edward G
Sep 17,2024Extremely Helpfull!
Jordan Stefanko
Sep 17,2024I would actually rate this company a 0 if I could. After making my reservation, I recently got married and moved banking institutions. Something came up where we needed to cancel our reservation and the company said they could only refund my original form of payment which was no longer active. They told me sorry but I would just have to be out the money as they couldn’t update my form of payment. I’m extremely disappointed in this process and am now out $300+ because of their incompetence. I will never use this site again.
Colleen Wade
Sep 16,2024I work for a logistics company and I book travel A LOT but Nirdaly made this booking super easy. No hassle, no fuss. Got my driver an early check-in and everything.
Dianne
Sep 16,2024Tyler was very professional and helpful, made making reservation very easy, thanks Tyler!!!! Dianne
John
Sep 16,2024Service made it easy. Saved me time.
Lindsay Schnyder
Sep 15,2024Could not get in contact with anyone who could send me my information
Gosneygal
Sep 15,2024I found a $107 per night rate but was prompted online to call for the best rates. The representative was friendly but didn’t find that rate until I pointed it out to her. She said it wasn’t available but could give me one that was “hearing accessible” or she could check for other hotels. I thanked her an and said I’d look myself. I signed up online for the $107 rate. It was available.
David Belonga
Sep 15,2024The lady it took my reservation did excellent, she's a very good person.
Mike Nieves
Sep 15,2024Very knowledgeable good customer skills
CATHERINE ROMANO
Sep 15,2024I was able to save money and get a refund on previous reservations . The agent was very nice and accommodating.
David McMahon
Sep 15,2024Great job and communicator
Naomi Hernandez
Sep 14,2024She was so helpful and respectful so pleasant and efficient. 😄
Jeremy Jaynes
Sep 14,2024Very big help she tried everything she could to book me a room great customer service skills very polite 👌🏽 👍🏼
Sheila Moore
Sep 14,2024I am older and a difficult customer. Arturo was patient, kind and walked me thru it. Thank you
Deborah Ferlaino
Sep 14,2024Everything from beginning to end!
Karen
Sep 14,2024I love your registration procedure. Gabrielle was professional and friendly, making it easy.
Claudia Osborne
Sep 14,2024Kellee was very informative, and gave us great customer service
205 Datura St 10th Floor, 33401, West Palm Beach , US
http://www.hotelplanner.com
Brian B
Sep 17,2024Update: I finally got refund but it took many calls and this review on Trust Pilot. Their customer service is awful and every time you speak to someone it is starting at square 1 and you are not allowed to speak with anyone on the escalation team. I did not mean to use the site to book a room as it looked like Hilton’s website - I think it was first site that popped up when I searched a specific hotel. It cost 100 more than booking through Hilton directly. I am not sure whats happening “added value” you get.