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Reviews 793
Luanne
Jan 24,2025He was super helpful and found a solution to booked up hotels.
customer
Jan 23,2025Great price
Robert Logan
Jan 23,2025I made a mistake when I booked a stay at a hotel in Hollywood Fla and you found a way to give me a credit so did not loose approximately $2000. Thank you!!
customer
Jan 23,2025it was great thanhs
Tara Musser
Jan 22,2025Very polite and cordial. $30 per pet per night is rediculous
Mary
Jan 22,2025I am very frustrated. I over paid for 2 nights. I was under the assumption Karol, the person booking the room, worked for the hotel. That was not the case. He worked for Priceline! Not only was I over charged but I needed a handicap room. The room he booked was hearing accessible.
Debbie
Jan 21,2025Easy reservation
customer
Jan 21,2025I will never use this booking service again. I reserved two rooms and had booked the wrong date on one of the rooms and when I tried to change the date by phone they insisted I cancel my current reservation and rebook even though I explained that the reservation said non-refundable. The agent said he called the property and that they would refund it. This did not happen. I called the day I arrived to ask if I could check into both rooms when I arrived since I was paying for both and my daughter was going to arrive after midnight with small children to stay in the other. Again, they said that they would check with the hotel and then directed my daughter to call the property to make the change. She called and the hotel said it could not be changed because we booked the room through this service. I’ve used Orbitz, booking.com and Expedia and never had such confusion compounded by terrible customer service representatives who just make things up. Awful experience.
Charisse Madison
Jan 21,2025Michelle was very patient and accommodating.
Janel Jones
Jan 21,2025Hugo was friendly helpful and patient as I reserved a suite for my daughter’s volleyball tournament. Thank you for answering all of my questions with kindness.
Jeremiah A. Judith A. Conway
Jan 21,2025Your Agent was unable to help me to reconnect & retrieve an Agent Cassandra, from which I was disconnected twice. TY JudithC
Consumer
Jan 20,2025Great and very nice!!
Andy
Jan 20,2025Usually the hotel has the best available rates. I’m old so don’t understand the reservation websites. My kids got their reservation from a site called hotel.com for $50-60 less. Very disappointing.
customer
Jan 20,2025Very professional representative every time I call.
customer
Jan 20,2025rep was great
Juventina Rocha Sánchez
Jan 20,2025I like to ask for a refund as per Sonia and our phone conversation she booked ya room to check in at 5 am with last minute fees an I I was very clear on letting her know I was on my way from the Beaumont location because they were sold out to banning and when I got to this location I was told my reservation was for today at 3pm when I told her I needed to check in with I. The next 20 minutes
Diane s
Jan 20,2025She was very helpful and patient
Kim S
Jan 20,2025Tim was very professional
Misty Walton
Jan 20,2025You were very rude!! You were no help!!! You hung up on me, and there was no sense in that!! I was not rude, i was just needing help with my booking, and you dismissed me!!!
205 Datura St 10th Floor, 33401, West Palm Beach , US
http://www.hotelplanner.com
Shakilah Dawson Verner
Jan 26,2025Sarah was very efficient and helpful!