Hypervolt
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Hypervolt is the UK's highest-rated manufacturer of EV charging technology, offering the most advanced software platform in the industry. With a wide range of products designed from the ground up, Hypervolt's mission is to support the world's transition to electric vehicles.
Reviews 814
Nigel
Oct 16,2023Been using Hypervolt for a year or so now and all good. Had a small technical query following change of supplier to Intelligent Octopus. Asked question and was delighted to get a detailed response back, problem solved. Would highly recommend Hypervolt to anyone interested in a buying vehicle charger.
david megaughin
Oct 16,2023The agent went above and beyond to sort out my dropped connection. Friendly and professional.
Geoff
Oct 14,2023I returned from holiday to find I couldn’t use the app to control my Hypervolt. Customer service answered my phone call within a minute and was able to help me resolve the problem (it was a network connection issue).
Pete
Oct 14,2023Great looking EVCP , Went for the new Home Pro 3, Installed myself (I’m an Electrician) connected and set up very easy after an initial connection error, App looks very Straight forward , Neighbours are going to love my LED light show 😂 , My car delivery is due Oct 17th , so I’ll update this review after it’s been in use for a couple of weeks or so, But great Customer service and support so far.👍
Emily
Oct 14,2023Can't fault customer service ( Anay and colleague) who resolved my app issue. They kept me updated and never gave up until it was fixed. Thank you.
Neil
Oct 14,2023Well what can I say, the guys who came to install our EV charger were fantastic. Our house is from 1885 and the consumer board is at the front of the house above the bedroom door our garage is free standing at the back of the house. The guys had no issues at all any complications were just sorted, no stress to us at all. We were very grateful for this. Most contractors come to this house and moan from the minute they come in due to the quirky lay out but not this time. Thank you so much James and the team at total electrical ne ltd
Dave
Oct 13,2023Hypervolt offered a good customer experience with clear communication throughout. Initially I was put in touch with a local installer who added extra charges to the initial quote and gave an unconvincing explanation for them (claiming the initial quote didn't include materials such as cable and clips!). I asked for a different installer to quote and was quickly connected with Impra Charge. The service from them was excellent throughout - they honoured their initial estimate which was lower than the first provider, and added surge protection and a separate consumer unit for an extra £49+vat whereas the first installer had quoted £300 extra. The Hypervolt 3.0 Pro came out while my install was pending and initially Hypervolt called encouraging me to pay an extra £50 for this model as the standard one was now out of stock in Space Grey (or I could have the original model but in a different colour). However when I queried this they managed to find a standard model in the right colour and had that shipped to me in time for the install slot. The installer was on time, polite and friendly and did a quick and neat job, putting up with our 2-year-old who was very interested in what he was doing plus the enquiries of our passing neighbours. The charger looks smart, seems to work well and the app is straightforward and reliable so far. Overall a very positive experience and a customer support model that seems well managed and responsive.
Gez Hills
Oct 12,2023Good information on their website. Simple to supply just the basic information to start the process. Contacted me by phone on the same day to confirm. My chosen, local, authorised installer, Utley EV, were also good. They also contacted me on Day 1. Information capturing via their portal was straightforward, a few further questions of me allowed them to confirm the price, which added a bit more as the cable route from the “fuse box” was potentially difficult. I chose an installation day, which though 2 weeks after initial contact was at my choosing, so could have been within 10 days. Adam Utley on the day turned up on time, persevered through the job and made a really smart job of the installation. And the charger itself? Very simple to use - just plug in and it charges. Early days with it but more than happy and have just recommended it to a neighbour.
Sara Turnbull
Oct 11,2023Have had excellent/exemplary service from Ayan in Hypervolt Support to deal with an issue with my app. Thanks so much Ayan.
customer
Oct 11,2023Ayan was very knowledgeable and helpful. Managed to fix my app connectivity with the Hypervolt charges in no time. Highly recommended.
Sarah & Ben O'Connell
Oct 11,2023Got a quote from Hypervolt that I was happy with, they put me in touch with a local installation company who had my Hypervolt installed in less than a week. It works great. Thanks.
Neil
Oct 11,2023Hypervolt’s customer service has been excellent, the team tried remotely fix and then decided to send an installer to check it further as it didn’t work. We eventually established it was a car fault but they were prepared to replace the charger without question.
Paul
Oct 10,2023Got a quote from Hypervolt that I was happy with, they put me in touch with a local installation company who had my Hypervolt installed in less than a week. It works great. Thanks.
Gush Dhanota
Oct 07,2023I had troubles re-establishing a connection between my Hypervolt charger and Wi-Fi router, Robert got me re-connected swiftly via the live web chat. Great tech support. Thank you Robert and Hypervolt.
Mr Antony K
Oct 06,2023Excellent product, excellent installation (from Smart Home Charge) and even a follow up call after installation to check all had gone well.
Stephen Robins
Oct 06,2023The latest Hypervolt home charger was fitted on Sept 23rd 2023 by their installer Utley Electrical Ltd. The unit is a very nice looking product and comes with lots of features. The installer was a very nice man who did a great job of fitting the unit, with the cabling and hardware placed in the most suitable area and my garage left spotless. From my initial contact with Hypervolt the whole process was really smooth and I was informed of the progress of my order all the way along by the installer and contacted intermittently by Hypervolt to make sure I was happy. Great experience, highly recommended.
Mr Nick Aldred
Oct 05,2023There are many EV chargers to choose from today and it's only by chance that we went with Hypervolt, but glad we did. The unit itself is great and the app is very intuitive. The best bit though is they customer service. We had a couple of initial teething problems registering the system and then one or two early glitches, but Hypervolt were instantly responsive and helped us through in no time. Even following up later, unprompted, to make sure everything was still okay. Five stars for the customer service alone!
JNav
Oct 02,2023I recently moved home and needed my EV Charger unit fitted to my new house. I had problems connecting the unit to my new internet provider. I called the Customer Service Support Unit and managed to speak to Louise who was absolutely exceptional. My mobile phone line kept dropping out but Louise kept calling me back regardless and then shared via email (as this was easier to do with my line keep on dropping) how I can connect my EV Charger to my App. Louise even sent me an email days later to see if everything was ok, which it was after her helpful step-by-step email on how to get connected. The service received by Louise and Hypervolt was exceptional, and I wish ALL Customer Service representatives were like this. A big shout out to you Louise. Thank you so so much.
James
Oct 02,2023Really responsive to queries. Exceptional service!
30 Churchill Place, Canary Wharf, E14 5RE, London, GB
http://hypervolt.co.uk
Simon Race
Oct 17,2023The product as I hoped is really good, the app is easy to use and the extended cable length is a really good option, also the slim design means it fits within the depth of the gutter down pipe so that helps parking next to it without hitting it.