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Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose between maximum benefit or lifetime cover, with a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice • Feeding and nutrition • Parasites (including fleas and worms) • Behavioural and training advice • Vaccinations • Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Reviews 818
lynn
Jan 22,2023Easy to use site good value for money
Customer
Jan 21,2023Notified them two days before my policy renewal I didn’t want to renew. They took the direct debit payment because they couldn’t stop it in time. However they emailed me to say they would be deducting an admin fee from what they repaid me. They said it was because I had cancelled in the cooling off period. I didn’t cancel - I didn’t want to renew. Yet they take an admin fee anyway!
Sumier
Jan 14,2023You gave me a renewal for one that is more expensive than quotes I received to cover 2 dogs. Called to explain and your staff member couldn't have sounded more disinterested to give me a competitive quote.
Jodie
Jan 11,2023Disgraceful service, they don’t want to pay out and now I’m getting unrelated questions that have nothing to do with the claim. My dog stepped on glass and cut deep inbetween her paws she needed a general and operation to stitch her up. She’s all healed now and fine. Yet her claim is not settled. Terrible company best avoid! Policy Number IYPU0011LO/202118/1 Claim number 57116535
PAULINE IRUNGU
Jan 09,2023It was easy to follow the web and filing the form was straightforward
Tim McQuade
Jan 03,2023Very simple website to navigate. competitive prices. Have 2 dogs insured with them leading to a discount for the 2nd dog
Mr scaife
Jan 02,2023Fast response for quote Competativley priced covered everything I was looking for
Sharon Oatley
Jan 02,2023Set up was easy and hopefully if I ever need to make a claim that will be easy too
Mr Scott Hume
Dec 29,2022Apart from the fact that it took 6 months to receive the money, I am very happy! I was worried at first seeing really bad reviews, but they kept me updated all the way through with my claim, sending me texts and emails saying the claim was still being reviewed but have a high number of claims to get through. 6 months wait was ok for me as I am financially ok. If you need the money sooner rather than later then you will have to insure elsewhere with a much more expensive premium. Insure your paws are cheap so don’t expect quick payment.
Mrs Large
Dec 27,2022very easy to navigate through from payment to updating details
Richard
Dec 27,2022Avoid!!! If I could give 0 stars I would. A truly shocking claims procedure. It seems like stalling is the name of the game, a constant barrage of emails and texts asking for information that is required for the claim to progress. If the information is a pre-requisite for the claim, then why oh why is it not part of the application process? Quick to take money, not so quick to pay out. Almost impossible to contact on phone in my experience. Email support takes 5 days at least to come back to you, then you reply and then another 5 days to reply again. Been given a complaint manager, who I cannot contact, and who doesn't answer emails. We had a very emotional and stressful few weeks prior to the claim, which led to our beloved dog passing away and then having to deal with the drawn-out claim debacle (which is still not resolved) it has been a joke.
O Retail
Dec 23,2022This company is a disgrace they use delay tactics we have sent all the relevant information needed regarding the claim, then they send an email asking again for the same information this claim is now 5 months old, our vets is putting in a serious complaint Please do not use this company you will regret it
Eric Rowlands
Dec 22,2022Easy to register and keen price for very good cover
Christian
Dec 17,2022Easy to understand customer journey, well presented information.
Gemma
Dec 13,2022I have been waiting for a £3,200 payment for 3 months. I have called numerous times with nothing being done and no sign of this money being paid back. I pay my premium so that I don’t have to worry about forking out for vet bills, however we as a family have been struggling for the last few months because of this. The average person has not got a spare £3k. We need this money for Christmas, food and paying our bills. It is utterly disgusting.
John Stephen Fuggle
Dec 13,2022Easy to use and a good price.
Andrea Lach
Dec 12,2022I have been waiting for a claim to be settled since august - every few weeks I receive a text and email asking for further info - this is sent and I receive confirmation - then a few weeks later the same email this has been going on for over 3 months - it is total delaying tactics to pay out - I have been with this company for a few years and this is the first claim I’ve made - it’s an absolute headache dealing with them - I have made so many calls and sent so many emails to follow up - I’m told they have everything they need then receive an email asking for something else that they already have - I logged a complaint and was given a date that I would receive a response - low and behold no response but another email saying they have to extend this another month - totally incompetent company - the whole claim has been a nightmare and the company are delaying making settlement but constantly asking for different bits of info which they have
Lee Eastwood
Dec 09,2022I've been with IYP for a long time and pre pandemic I could not fault them, playing out claims fast. I put a claim in 10 days ago to find out it could take up to 3 months to even just be looked at. I've already paid out £2.5k from my own pocket and have a continuation claim to add. With xmas around the corner and the cost of living spiralling out of control I really need to reimbursed with a decent time frame of 10 - 14 days as that is acceptable, not quarter of a year bare minimum. I have 3 dogs insured and spending just short of £1k a year with IYP. If I cannot have my claim settled in a timely manner I have no other option than to immediately remove 2 dogs from the policy and then remove the 3rd once the claim in complete. I understand the issues you face with increased workload but this is why I buy pet insurance to have peace of mind and not to be left high and dry in the 11th hour. Buyers do your research before signing a policy here. I hope IYP can resolve my faith in them and at that point I would be happy to amend my judgement. Lets see....
Sam sinden
Dec 07,2022Ongoing now waiting since September for my first claim to be processed
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, GB
https://www.insureyourpaws.co.uk/
Alex Westcott
Jan 24,2023Quote was very competitive and person on phone helpful. Procedure very straightforward