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Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose between maximum benefit or lifetime cover, with a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice • Feeding and nutrition • Parasites (including fleas and worms) • Behavioural and training advice • Vaccinations • Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Reviews 818
Tim Aitken
Feb 03,2022Both myself and my wife have tried to contact you countless times by phone and email over several days without any success. You never pick up the phone! We wait for 15 - 20 mins each time which is a sad indication of your customer service level. I am sorry you have not been paid, however, my card was lost and I had to put a stop on it. We have very adequate funds in our account to pay our bills, I now have a new card and need to give you the details so we can continue paying, but I can't as you don't pick the phone up or reply to your emails. I am currently on hold to your company as I write this email. Sadly life is too short to waste it with your lack of customer service as another 22 minutes and 13 seconds have elapsed listening to your hold music. If my call was @important to you@ as you state, you would endeavour to answer the phone occasionally. Many thanks
Judith Early
Feb 02,2022Just renewed my policy with insure my paws after they paid my claim for my dogs illness last year and I was very satisfied with the service given. The reason for four stars was when I tried to renew I could not get through on the phone and had to do on line which I didn’t find very easy !
Peter Oldfield
Feb 01,2022Many thanks for regularly keeping me informed regarding my renewal options. Annual increase was reasonable so happy to continue
Melissa
Jan 31,2022Insure Your Paws were great last year when we had to get our puppy Koda treatment for pancreatitis. It may have felt like a long time for our claim to go through but in hindsight two months to gather the data needed isn’t that bad. We received 95% of our money back which I think is great considering excess fees etc. I would just say to make sure to ring them to chase up your claim as it speeds the process up. Although make sure you give yourself time to wait for an operator to pick up as sometimes it took over half an hour on hold. But every member of staff we spoke to was always lovely. I think maybe they’re just understaffed.
Gillian Orr
Jan 31,2022Great getting changes organised
errol freeman
Jan 29,2022Very easy website to negotiate
Sarah
Jan 28,2022I have been trying to contact you on the phone for a quote for dog insurance and unable to get through and can't find email address
Lynn Walker
Jan 28,2022Take a leaf out of Animal Friends’ book. I have just been paid out for a claim in a week!!! Unlike your 6 week timeframe.
John
Jan 27,2022I wanted cancel auto renew on my policy,so i called them directly to try and get it canceled,after 55mins of waiting for a response by a member of staff, gave up I still haven't been able to cancel my policy,this can't be done via there web site so I'm kinda locked in with the auto renew, how is this fair.
Kieran O'Herlihy
Jan 27,2022Competitive and fair.
Paula Hayes
Jan 26,2022Although I haven't claimed the policy is the right one for my dog Only criticism is trying to get hold of someone on the phone
AmberTaylor
Jan 25,2022I had to purchase online as I rang 2 times and held on for 10 minutes without an answer and gave up
Mrs Christina Faerber
Jan 25,2022Very helpful company Really easy to deal with and good communication
Sarah Solomon
Jan 23,2022Great simple service. Good policy. Fingers crossed we won't need it.
Stephen Allison
Jan 21,2022I cancelled my policy. I simply wished to inform them of a change of address. Four time I tried to call and after 30 mins of hold music I quite each time. I then wrote an email. At least I had a reply but was informed I would need to pay £42.50 admin fee. I felt as if I was the customer yet I was having to do all the running around and then pay for them to do anything. I’ve changed, bank, pension, credit cards, insurances and lots more and nobody else was this hard to reach or asked for payment to change an address. I simply cancelled the policy as I was within 28 days of the renewal and after being with them for 4 years will never use or recommend this business. Poor poor customer experience.
Fiona Nelson
Jan 21,2022Have had to make a claim 2020 , everything was dealt with very efficiently, staff great . Very pleased with our choice of pet insurer
Maura
Jan 20,2022Very helpful explained everything to me
Natalie Martin
Jan 19,2022I have just renewed my dog insurance with insure your paws as I’ve been so impressed with how they have been over the last year with my poorly dog. I have recommended them to my other friends with dogs. Excellent insurance company. Thank you for making it so easy to process any claims.
Susan
Jan 19,2022Very efficient
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, GB
https://www.insureyourpaws.co.uk/
DEBORAH SIMPSON
Feb 04,2022After much searching I finally found great cover at an affordable price. It met all my needs without being excessively priced. Very happy. Easy to fill out the information and had my policy documents emailed to me in seconds! Would definitely recommend.