JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Conrad
May 26,2023You have the peace of mind that you have an excellent service, from a quality machine. And if things break down you have a quick response for repair virtually the same or next day. Recent introduction of a new soap dispenser means that your saving e en more money over washing tabs.
Walker
May 26,2023From telphone call . To feed bk on arrival of engener . To his visit an repair . Everything was excellent . Well impressed
Michelle Perch
May 24,2023This has been completed
Mark
May 22,2023Great service
customer
May 21,2023they were profeesional and efficient
Lucy
May 20,2023The products they supply work well and the servicing is good but they really do trap you with their contracts. 8 years is a long time and the cancellation terms may as well say there aren't any! You have to pay the full amount to cancel and they can increase the pricing whenever they wish! Just be very aware, there are other businesses providing the same without crazy terms and I will certainly not be staying with JLA.
Maggie
May 19,2023The engineer was very nice and polite. He stayed until he was sure the machine was working x
customer
May 18,2023Good fast and efficient service.
Paul Dening
May 16,2023Please don't ever sign up with JLA. There's no need to go into detail just take it from a care home owner with a business to run and people to look after that they just don't care once you have signed up. I made the mistake of signing up and am now trying to prevent you making the same mistake. From the reviews here it looks like sadly I'm not the only one. JLA, please don't suggest contacting your help desk or customer resolutions it shouldn't be constantly necessary. Service is about supporting and doing what is required for customers, especially when they are paying for this service each month
Royal William
May 14,2023All they care about is how much money they can take you for. Started a rental agreement with JLA for catering equipment back in 2018, absolutely no support throughout the pandemic for equipment we couldn't use despite them telling us they were there to help. Now our premises are being sold by the landlord and we are told that we have to pay the remaining 3 years rent (of an 8 year agreement) to settle the account. The amounts outstanding for the 3 years remaining (which have increased astronomically each year) massively exceed the value of the equipment itself and will force us into certain financial ruin but they really do not care about it or you or your wellbeing. All they want is your money. If you are thinking of renting any equipment, be careful, read the small print as it locks you in for extensive extended periods if you fail to notify them in time and they certainly care less if you are forced out of business through no fault of your own. They only care about what you owe. Total Care - absolute joke, poor service, poor customer relations and certainly would never consider every using them again. If you want to be left with huge debts then these are the guys for you, avoid at all costs.
customer
May 14,2023Reliable service and friendly staff!
Noor Mohammad
May 12,2023Friendly and competent engineer. Very thorough and careful, making sure any mess was cleaned up straight away.
Allders Foodacres
May 09,2023First class service!
Laura Holpin HOD
May 08,2023Amazing people, very knowledgeable, happy to help and get things up and running quickly
Steven Moore
May 07,2023My grievances with j.l.a are continous, from the iron, damage, washers not working, delivers not turning up,I'm thinking of buying a new washer for £9500 but I won't buy it if I'm getting invoiced for this non repair, I've just bought a dryer from you for £3400, so I'm gonna wait for your out come before I consider,,let me know please, what your decision is.. my tel No is 07737739476,Whitehaven launderette
Sue Gibson
May 06,2023Great customer service on the telephone reporting repair efficient service from engineer - very pleasant repair was carried out next day from reporting fault
Rosena Underhill
May 05,2023Bought a tumble dryer from here my 5th one, i can’t lie there was a few issues after i placed my order, however everything was finally sorted and Lynette in customer relations was fantastic at helping resolve the issues quickly. Thank you. I’m now a very happy customer.
J Owen
May 03,2023The engineer provided a first class service
Mahmood
May 03,2023Very efficient and a quick response.
Abolore Aminu
May 28,2023Your company is very very good and reliable