JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
MadK Ltd
Oct 12,2023We lease a large walk-in freezer with Total Care cover. It was installed 11 months ago. So far we have had 3 different problems with it. We are in to our second 2 week complete outage and have been told today that spares are not available and we will be without the freezer for another week. This would be bad enough if it was true. I have been in touch with the supplier of the spares and they are in stock. After all the unit is less than a year old so it would be odd if they didn't! The JLA spares partner that trade as PartsTown have been in touch with the supplier but have not in fact yet placed an order even though they say they did at 09:20 yesterday. Maybe this is a mis-understanding and no-one is telling lies to cover up there mistake but at the end of the day we are still having to rent a freezer trailer while our walk-in is out of action. Further to the tale of woes above, for all 3 callouts, JLA have not managed to get the engineer to site within 8 hours. Though a '24/7' service, there is no phone service after 17:00 (16:35 today!) and you are expected to use a web chat to get hold of them for a callout - currently have been waiting for 30 minutes!
Mrs Jayne HAFFMANN
Oct 10,2023Great machine. Jla98 gas tumble dryer. Great customer service and installation.
Catherine
Oct 09,2023Seamless service from start to finish - fast, organised, professional service from initial call-out request to interactions with staff to quality and detailed paperwork. Highly recommend this company
Ms. Iris Margaret McKenna
Oct 06,2023JLA fix the problem in the laundry room in 24 hours, leaving people happy knowing the problem has been solved and the machines are always available for tenants to use on a daily basis.
Ms Adriana Rudkin
Oct 05,2023Very helpful and knowing what customers want. The receptionist was very helpful, making bookings and explaining That was a mistake. It should be 5 star
Anil Sohun
Oct 01,2023Your lady engineer who attended our premises was very efficient at her job which she did utmost diligence. highly recommended.
customer
Sep 30,2023great job; good knowledge
Development Manager Firstport
Sep 29,2023The service is always very good. Right from when you call there customer service department right through to an engineer coming out to service or repairing the machines or tumble dryers.
Winchcombe C&CC
Sep 28,2023The engineer arrived a day after the arranged date. He completed one of the required jobs unfortunately had to order another part. We are still waiting for the arrival. Engineer polite and efficient.
CHRISTINE
Sep 26,2023The engineer came on time. He was polite and friendly. I explained what was happening to the washing machine and he gave some ideas as to what to look for in future if it happens again.
Chris
Sep 18,2023reliable as usuall
MRTREVORKENDALL
Sep 18,2023Not enough items in stock, long lead times.
Urban Property Solutions
Sep 17,2023Very good at call outs and servicing
lesley wilson
Sep 17,2023Quick service fixed in 24 hours
AG Resources
Sep 16,2023The Engineers were pleasant
Robbie
Sep 15,2023Quick response and thorough work men
Gary
Sep 15,2023Complete transparency on prices, contract and equipment spec/model. Installation was clean and efficient. Demonstrated and left tidy
A Reece
Sep 13,2023Have been trying to discuss a rental issue since January 2023, but despite repeated emails to at least three different contacts plus a webform submission, no-one from the contracts team has been in touch. However, an escalation through JLA's formal complaints process has finally resulted in a positive resolution (in September 2023). Review since updated to reflect this.
customer
Sep 11,2023Efficient telephone service , responded to email promptly and completed the job satisfactory with next to no waiting time , what more could you ask for . Very pleased with the service provided
customer
Oct 12,2023The company always arrives within the 24 hours and ensure their best to fix the problem straightaway. The only improvement could be same day.