JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Duke Wellington
May 24,2021Waiting for a Glass washer repair, what a bloody shambles, left arm doesn't know what the right arm is doing. Engineers blaming previous engineer, more parts ordered and a serious attitude to boot. If your a business, do not consider these cowboys as you'll be left in the crap like we are. "Total Care" package should be relabeled as "Total Care LESS", never had such an unprofessional service in all my years. Essential equipment now totally bloody unusable and no one to even tell me what they're going to do about it. Have to wait now for more part (3 days already) and several weeks if the machine has been destroyed by an angry and heavy handed engineer.
Tracey Mcharg
May 14,2021Excellent customer service
customer
May 14,2021Great service when he finally turned up. Was very thorough to make sure everything had been checked before he left. Only down side took over 24 hours to arrive
Angelina Hospitality
May 02,2021Quick and reliable service..
Chris
Apr 29,2021If you are considering renting equipment beware. Just pray that we are not forced into another lockdown as they will charge you even though you have no income and are unable to trade or even use the equipment they provide. Offer support but deliver absolutely nothing in return. Tie you into an 8 year contract which you will pay well over the odds for. Look elsewhere as they not a supportive provider and you’ll regret you ever did business with them
Terry
Apr 22,2021Prompt and Professional service.
C w
Apr 22,2021Arrived on time good start did the repair all parts carried on the vehicle laundry back in action excellent
Turnpike court st georges
Apr 20,2021Engineer was pleasant and on time carried out repair efficiently
Bevishall - Accent Housing
Apr 17,2021Engineer followed all his instructions to call scheme manager on her mobile. Scheme Manager gave engineer instructions how to access the building, which allowed the engineer to complete the repair to a good standard
customer
Apr 16,2021Great service
Nicky Butler
Apr 16,2021Easy to book engineer for repair kept informed of visit very friendly and polite staff
Jonathan Lobb
Apr 16,2021Brilliant just brilliant
customer fountains
Apr 14,2021Good service
DR Mason
Apr 14,2021WORST SERVICE COMPANY IN THE UK. Still waiting for a requested service after nearly 4 months. HQ had booked a date and time on several occasions. Each date was not fulfilled without being advised of "no show" having waited in! On other occasions a telephone call was received from a service man stating he would be visiting for the service in 20 minutes on a date and time that had not been booked! Absolutely no Management or communication within the company.
customer
Apr 13,2021Very good and fast responded company
Kevin W
Apr 13,2021Company looks after our laundry and kitchen, good experience all around with them so far. Have found sometimes depends on which engineers calls, to how knowledgeable engineer is, but still no massive complaints
Charles
Apr 13,2021Excellent Engineers.
Residential home customer
Apr 01,2021Courteous and prompt service. Very helpful and considerate customer service staff. I was asked when would be convenient for us and any time of day to avoid. Also asked about our Covid compliance policy and if we needed their technician to do Covid test on arrival. They were happy to oblige. Also enquired about work space to ensure their own staff’s safety as well. Job was completed with no problems at all. Very pleased.
ANNE STEPHENSON
Mar 26,2021Very good service. Very efficient and helpful staff.
D Morse
May 25,2021Shocking service. There’s a saying, at least Dick Turpin wore a mask!