JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Celia Felix
Mar 23,2021Report a fault and it takes 5 days to send me a estimate price with an ironing when I need a repair and when I paid total care.
Paul Laidlaw
Mar 20,2021So far service has been impeccable from Daniel Osterley. Will keep you informed how installation goes.
Jon webb
Mar 18,2021Fast,efficient and friendly service.
Dan Rose
Mar 17,2021Terrible company. Set up a fire maintenance contract a year ago, never had a follow up or engineer come to do the checks and maintenance as per the contract, then they started sending me overdue amounts and threatening legal action for not actually doing anything. Tried to resolve on multiple occasions and they just come back with “well you signed a contract”. Yes! A contract for you to maintain/test our fire alarm system which you have never done yet want paying. AVOID!
customer
Mar 15,2021Very helpful and polite staff
Eamonn Taylor
Mar 11,2021Excellent Service from Dean Hargreaves in the Technical Dept, he is a credit to JLA's quality service.
customer
Mar 10,2021Polite, trustworthy knowledgeable staff, who attend when they say they will. Nothing is too much trouble for them.
Whites Launderette
Mar 10,2021After having a issue with a machine I was contacted by Claire, a Customer relations manager and I must say she really came through . She took care of everything and kept me updated. In the end I was extremely happy and was actually left laughing in a good way as I didn’t need to stress and the issue was taken care of . There’s enough stress in running a business especially in these times so knowing that the issue was being handled professionally really helped and I can’t thank Claire enough for the help she provided.
Dale
Mar 06,2021I’ve used JLA for over 10 years and would highly recommend them any issues I report are usually dealt with and fixed within 24 hrs of reporting the fault ! Keep up the good service 😁👍
Dave Stevens
Mar 04,2021We had a breakdown with our washing machine, one simple call to JLA and a quote was on its way. When the engineer arrived he was polite professional and very knowledgeable. An asset to the company.
Kenyah Nyameche
Feb 22,2021I will definitely recommend JLA to my friends and family for your friendly service and no question is an inconvenience approach and attitude. Your engineer Gheorghe, was punctual, customer friendly giving feedback as he problem solved. He was also prepared to go above the call of duty to support us with a solution to our problem with another JLA appliance in place of the original call out problem - which was more a plumbing problem. Gheorghe, maintained PPE safe. Thank you Kenyah Nyameche
Jeremy
Feb 19,2021Company put profits over customer service! Still waiting for them to commission new dryer 10 days after delivery of machine. Catalogue of delays and errors. Piles of wet washing. Find someone locally with a conscience.
Ms
Feb 18,2021Prompt efficient service and very helpful
Charity
Feb 17,2021Since posting the previous review, I am pleased to say that JLA have been in touch and confirmed that they will be raising credits for the two invoices concerned. When we spoke on Monday, they advised that it would take a couple of days to sort out. We are therefore expecting this to be concluded very shortly and look forward to redirecting our time and efforts to our charitable activities.
Gordon
Feb 12,2021The repair was carried out with almost military presicion with the engineer updating all procedures and timescales. Excellent in a very difficult time during COVID-19 and testing weather conditions.
customer
Feb 10,2021Good service provided on the day.
Christopher
Feb 09,2021!st class service
Sagar Raja
Feb 08,2021JLA has to be the worst laundry company I have had to deal with. Sadly the company I was with was bought out by JLA and ever since then the service has never been the same. A highly trained team of dodgy sales men, area managers who dont care, lazy and rude engineers and a customer resolution team who probably copies and pastes responses as I get the same nonsense excuse everytime!
customer
Feb 05,2021Fast reliable service as usual
Terence Doyle
Mar 25,2021Engineer sorted the issue out again fairly easily/quickly. BUT this is a repeat fault which JLA have dealt with many many times, each time holding up our operations. Our boarders finish school tomorrow for 3 weeks and the mountains of washing cannot be done, again, because the big dryer is showing an ignition fault. NOT GOOD