JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
KAREN KNAPPER
Aug 19,2020Very happy with the service - Thank you!!
Michael Elwes
Aug 18,2020The engineer was on time, polite and very knowledgeable. I was very impressed with the service.
Sarah Bradley
Aug 02,2020Having read of our experience on Trust Pilot I would like to say that JLA acted quickly and efficiently and the situation has now been resolved. It is a shame that it took a public forum for them to focus on our plight, but we are happy with the outcome. Thank you JLA for sorting it out.
David maintenance manager
Jul 25,2020fast effective service good engineers All our issues and breakdowns repaired within 24/48 hours Would recommend to other customers
Sam
Jul 20,2020Excellent service by professional & polite Engineers
Customer
Jul 08,2020I am beyond disappointed that despite numerous attempts to contact JLA regarding a date for the audit and work, I have not been able to arrange anything. The contract was signed THREE WEEKS AGO (19.06). This is wholly unacceptable and completely unprofessional. I shall be writing to the MD/ Chairman of JLA to express my disgust at how business is conducted.
Marjorie Jones
Jul 01,2020Very efficient and professional service from start to finish
Susan Diaper
Jul 01,2020Excellent professional service from start to finish . Highly recommend.
Sarah GREEN
Jun 30,2020This is company is amazing and i would like to thanks again for there hard work
customer
Jun 27,2020The service technician who visited was brilliant Well done JLA Great service
Sophie Pascoe
Jun 26,2020Just had our new washer and dryer fitted at Zappas Wokingham by Russell and Jim they have left the place spotless explained everything really well and did an amazing job. They were a pleasure to have at the salon.
Susan Buddin
Jun 15,2020I have had a dishwasher from JLA for the last two and a half years. During the first few months it leaked from the door, I called and an engineer attended, but he said that he was a washing machine engineer and didn't know why they had sent him, but he would 'have a go'. Luckily he did fix it. Then In February this year it broke down again and leaked from the bottom. I called for an engineer who attended and he said that it needed a new boiler, not to use it and he would return to replace it. I did not hear anything for 3 weeks, then I came downstairs one day to find two engineers had let themselves into the kitchen unannounced and were working on the dishwasher. They did not ring or email me to let me know they were coming, they just let themselves in. During the 3 weeks of down time I had to employ a local person to do the washing up. I then had to sack her when she was no longer needed which caused problems in a small village. Until last week I have never received an apology, only a letter to say that they are putting up the rental by another 1.2%. I have said that they can collect the dishwasher at any time as I am so unhappy with their service, but I have been told that I have to pay another £11,700 on top of the £5400 I have already paid. So,no matter how bad they are, it costs you a fortune to stay or go! Another warning.. The dishwasher manual states that it should be serviced annually by the supplier, but if you want a service you have to pay for it. if the cutlery basket breaks you have to pay for it. In fact you have to pay for anything other than a breakdown. I can't believe they call this Total Care, more like Total Rubbish!
Zaheer
Jun 13,2020Response was quick, engineer arrived on the day within 4 hours. Engineer picked up the fault very quick and was fixed within minutes. Great reliable service.
Miss Josephine Emily Wilding-Mitton Harris
Jun 09,2020JLA are very good at communicating with you to keep you updated
Andrew
Jun 08,2020Excellent easy to use services. Fox & Goat Oxford
customer
Jun 08,2020JLA are prompt polite and do the job very quickly if they can
Customer Gills
Jun 05,2020Quick, informative visit. The engineer was very polite, informed us of what the fault was and gave us his recommendations. As JLA is our contracted engineer for repairs it makes us happy that they are so professional in times of need.
craig johnson
Jun 02,2020I rang late at 2130pm they answered straight away followed covid19 procedures which was good.sent someone straight away in the morning they fixed the heating element in our commercial dryer and we are a homeless charity hostel so we needed a fast response they were excellent.
customer
May 29,2020Engineer very polite and sorted out issue very quickly.
Marc R
Aug 24,2020So far i have no complain about J L A services. i would recommend J L A 110%