JLA

4.0 (807 Reviews)

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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.

Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.

Reviews 807

4.0

Out of 5.0

Tracey Oakes

May 28,2020

The call centre are very helpful and the engineers are all friendly they do a great job.

anchor

May 27,2020

Prompt and efficient service

Phil Vickers

May 21,2020

Excellent customer service

White Horsei Care Trust

May 13,2020

Shame it isn't possible to give zero stars. JLA are beyond useless, and please stay away from them at all costs. I continue to have ongoing issues with them and their lack of commitment to resolving issues with their machines, and leaving care homes without washing facilities - which are needed now more than ever with the Covid-19 rules in place. Can never get hold of my 'account manager' who does nothing anyway. Today we have had a call from them saying we don't even have a machine from them at this address! It'd been there for over 8 years! I will now attempt to get hold of someone who can help - but as always it will be empty promises and nothing will happen, Or... they will try and fix a machine that should be replaced due to it's age and constant use, (as recommended by their engineer) and it will just break again in a matter of days - oh, and I'm sure they will also come up with an excuse with why it's our fault!!!!! STAY AWAY FROM THEM

Michael

May 05,2020

Excellent service

Donella

May 05,2020

Easy to deal with and repairs sorted speedily

Lennox Court

Apr 28,2020

Quick response Very efficient & pleasant engineer

customer

Apr 24,2020

I would use the service again but feel that it could have been smoother and the issue delt with a little quicker as I was asked a secound time to autherise work to go ahead. regards Tom

Anne Lowe

Apr 14,2020

excellent sevice, polite ,professional engineer, job well done

Mr John Barlow

Apr 09,2020

Don’t deal with JLA on a commercial basis, as we are a charity but if they respond to their clients as quickly and positively as they did to our appeal for a freezer for our charity, they must be a cracking company to deal with. We are the Sunderland Community Soup Kitchen, and provide cooked meals and everyday essentials for the homeless and hungry free of charge every evening. JLA responded to our appeal for equipment and provided us with a commercial freezer free of charge, and even delivered it to us. Thank you guys!!

Colette Edwards

Apr 03,2020

Had a very good experience and communication was excellent with a gentleman called Dean. Phoned with a breakdown at 12pm and Dean organised an engineer to visit our site at 2.30pm. Excellent company. Thankyou

Marie ,

Apr 02,2020

5star service

customer Applecross Inn

Mar 30,2020

Efficient and fast response

Kristiana Kambute

Mar 06,2020

Very bad service. Our dryer was broke done about 1 months time. We payd all bills and ordered part. When I call in to find out about the part only promises to call back and drop phone off. Rude

A customer

Mar 05,2020

quick excellent service

Arthur Dent

Mar 05,2020

Have been waiting for an E PROM for 2weeks Ever time i call to ask about it there say will call back have been told i 3 times it will arrive the next day and still no E PROM