JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
John Browning (Maintenance )
Jan 28,2020good engineer ,turned up on time ,new what he was doing polite and friendly ,got on with the job and finished in good time. Well Done. John Browning (Maintenance Engineer)
ernie dandy
Jan 24,2020Excellent . Fast response to my queries , engineer arrived following morning, copy of his report sent to me by e-mail.
Viktor
Jan 24,2020I have to call the service desk for an engineer attendance for our hotel. Since the service desk administrator Jasmine pick up the phone until the call out [placed she was extremely helpful. Very good costumer service. Viktor Ronai
Janice
Jan 23,2020JLA provide the contract at the moment for Cumbria County Council, we deal direct with certain members of staff who I have found very helpful, knowledgable and their customer care skills are excellent. Astrid Hackney is one of those staff who I have dealth with and I always find her to be very professionaL, friendly and an excellent representative of your company.
Ben Brown
Jan 23,2020Chloe Williams is amazing always helpful and a true professional.
Ken
Jan 23,2020What a shambles of a company! They were quick enough in selling us equipment, one item wasn’t worth even being delivered! Our issues have continued for over six months now. They promised to pick up the old equipment, it’s still sitting in our back garden. We’ve had emails and phone calls for four months asking for this equipment to be collected and it still hasn’t been done! No one answers emails, no one wants to take ownership of this issue and no one will give us a number or email address for a manager in charge! It seems that they are all trying to avoid doing anything about this. Does anyone know the contact details for someone with authority? This company is an absolute joke, don’t expect to get any customer service from them. All they want to do is sell you something and then forget all about you! Don’t touch this company at all! Our issues have apparently been escalated but shock, no one in any authority has been in touch! Diabolical service, non existent support, sub standard equipment and inefficient staff who have no interest in helping when there’s an issue!
Marcus
Jan 22,2020We have used JLA for the last 15 Years and have always received A* service. We have recently upgraded our dryer system, and the installation was handled efficiently and professionally. The Installer - Andy - was fantastic.
Garry
Jan 21,2020Terrible service, they have been promising to ring me back for four days now,, It’s not like I’m complaining,all I want to do is get a quote and spend money with them, Terrible service. Even after trying to contact jla office all you get is put on hold and just left to rot ,
Caroline Catterall
Jan 21,2020If you want a company that promises the earth and delivers none of it then choose JLA.
Brian Quinn
Jan 19,2020Talk to a lovely call service agent Jasmine.very polite professional and efficient a pleasure to deal with.service engineer arrive promptly as she promised on sunday morning to take care of issue. Very pleased with attentive service from call out to delivery of repair. With Thanks Brian 19/01/2020
Richard. Devon
Jan 18,2020Fast service. Polite and very professional
customer
Jan 17,2020Great service
John Smith
Jan 16,2020Engineer who called to instal the detergent pumps on our dish washer was a credit to his company. Polite, efficient and knowledgeable.
Val Shilling T&C Housing
Jan 15,2020Very swift and reliable service
mark keddie
Jan 11,2020I could write for England about this company but I'll just leave this comment. Look for an alternative, you will thank me in the long run. If you do decide to go with them, be careful, check your contract in particular the 'not time of essence'. In our case, JLA quote and market ' we will be with you within 24 hrs' infact that's not entirely true, their terms and conditions are 'not time off essence'. They can get to you within a reasonable time, the factors involved in defining reasonable are complex. Don't worry though because guess what! JLA will generously give you £100 if they don't get to you within 24 hrs. Whether you have been in business for 10 minutes or 10 years the basic understanding is £100 will NOT cover all the costs and missed business if your machine is not in operation.
Deborah Ackroyd
Jan 09,2020Excellent company. One of the few left that answer the phone and you can speak to a real person. No form filling , leave that to them. Smart engineers who arrive quickly, get the job done or order what is necessary. Follow up with paperwork on line quickly. They make my day in the office a little easier. Thank you JLA
Mr Philip James
Jan 08,2020Excelent service
Customer
Jan 06,2020Do not use this company. Absolute disgrace. Been a customer for over 20 years but they are unable to provide me with any level of service that I am paying a huge premium for. Been without a machine for 2 months now with no new install date. Tried to install a machine but they ordered the wrong one (5 engineers arrived all with out even a tape measure), apparently 7 visits is not enough to know what machine we require, awaiting yet another scope visit. No one talks to each other in this company. Contract is a disgrace.
customer
Dec 28,2019Quck to respond as sort the problem
Jonathan Comber
Jan 28,2020Great customer support and account management from our account (Cumbria County Council) team of Astrid Hackney, Chloe Williams, Sarah Crabtree. Always willing to go that little bit extra to help us out. JC