JLA

4.0 (807 Reviews)

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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.

Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.

Reviews 807

4.0

Out of 5.0

customer

Dec 20,2019

a well organized company

customer

Dec 18,2019

Very poor communication regarding repair delays and very unhelpful call centre team

Murray Cobban

Dec 18,2019

Excellent and speedy response service for a repair issue. Very pleased with the speed and outcome.

Sally Kitchen

Dec 12,2019

If there was a score higher than excellent this company would get it. Could t be happier with the service and support. First class all the way and one happy owner. Thank you

customer of 3 yrs

Dec 11,2019

fast service and helpful engineers

customer

Dec 11,2019

I would like this company and if i didn't make any sense and they always putting it right

Mr. Featherstone

Dec 09,2019

I have been a customer of JLA's for over 12 years. I run a care home and rely on the machines working to ensure my residents have clean clothes. Recently, due to JLA's incompetence I found myself resorting to using a self service launderette due to a breakdown for nearly two weeks. However this is not the first time I have had to complain, I also complained previously this year about their service and the length of time it took to fix our machine. I have waited for engineers to arrive, and have had to chase them only to be told they are not coming out, some of the reasons being 'part was sent to and engineers locker that was on holiday', 'wrong part was ordered' and on some occasions not even been given an reason. They did not even have the courtesy to call me to let me know an engineer was not visiting, they only informed me of this when I called for a ETA. Avoid this company, their organisational skills are nil, the long rental agreement, which is one sided so that they can provide poor service but still get their money every month, and prices go up every year without fail but the service gets worse. JLA are only concerned with making money now not looking after their customers. I regret renewing my contract and am just counting down the time to terminate as they will not allow me to leave early without having to pay the remainder of the contract even though they don't fulfil their side of the agreement.

customer

Dec 07,2019

Great service would highly recommend.

customer

Dec 06,2019

Good prompt service and good communications from JLA regarding status of the requested work.

Dave Pollington

Dec 05,2019

I have dealt with this company for 12-13 years but the last two months there service is awful.I run a commercial laundry repair company and thus require parts but all i get from them is they will ring me back in 15 minutes but never do this has been going on for the last two months.I have now contacted them ten times and still no result.