JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Justine
May 04,2019Fully satisfied with customer service
Barry_Marchant
May 04,2019Excellent service great and friendly people all veryhelpful
John
May 04,2019I was going to spare you this until you sent the Trust Pilot email a second time but this time calling me Jan instead of John! I have had an ongoing issue with lack of promised service and response from JLA fou almost 4 years! And I inherited the issue that was years older than that. My organisation was tied into a 9 year contract after JLA took over Clean Machine. Every time a machine broke down and needed parts we waited weeks and months at times. Hundreds (no exaggeration) of calls and never any improvement. My organisation is a small homeless charity and each time we experience equipment breakdown we emphasise this point and that we can not operate effectively with breakdowns that last any longer than a day or so. Nothing! Visits and unkept promises from account managers didn’t help and each time the visits ceased until new account manager assigned to us. One complaint resulted in me being informed that they could not find any of the call logs apart from 3 over a period of 4 or 5 years so they say that’s not unreasonable. Several calls later and another JLA agent managed to “adjust search parameters” to locate the calls. Then stated he believes we’d be entitled to compensation. I was emailed the call logs. I called again to discuss and was informed that the agent should not have done what he did and would be “dealt with internally”?? The contact ends in just over a weeks time. I informed long ago that I intended not to renew the contract and I wanted equipment removing as soon as possible to make room for alternative suppliers machines. Informed by the latest customer success (joke) manager that they will stay in touch throughout the run up to contract end date. A colleague sends an email yesterday to this person and the out of office message came back saying they are not back until after the contract end date!! Do no bother investigating or feeding back for my benefit. You’ve tried before and you’ll only end up saying this is an isolated problem (that lasted over 5 years???) I’d send an invite to the party I’m planning to celebrate the end of the relationship but it’ll probably go to an ‘out of office’ or you’ll take weeks to turn up for that as well. John NOT Jan!!
David Jones
May 04,2019Excellent service thanks
Melanie McCall
May 03,2019Excellent after care service.
Karen
May 03,2019The engineers were very efficient and worked very hard also very tidy.
xx
May 03,2019Really difficult to get correct service sheets and invoices in. Over 2 days spent on and off trying to sort out paperwork
Sam Taylor
May 03,2019They do what they say.
Angela Morgan
May 03,2019Operatives always on time, courteous and leave laundry how they found it.
Linda Grout
May 03,2019Work men polite and quick
Limpio Cleaning Service
May 03,2019Excellent company
Barbara Hewitt
May 03,2019Engineer always turns up within 24 hrs with a smile and a very polite and efficient mannered. Nothings too much trouble.
Mary Crabtree
May 03,2019The engineer came out within a 24 hour period. The engineer did an excellent job and explained everything he had done for me. He tested the machines before he left. He was very knowledgeable and approachable. Thank you.
irene paterson
May 03,2019polite, prompt tradesmen
Michael Cummins
May 03,2019Great company would highly reccomend to anyone looking to get kitchen equipment on lease and are always willing to help where possible
Tom Parry
May 03,2019JLA failed the 48 hour SLA by 96 hours. When the engineer was here, the service was excellent.
Garry
Apr 23,2019Before I write this review just to let people understand I did have a problem with delivery, but this matter was passed to JLA internal complaints department, and to a member of staff Claire is the person that sorted everything and I must say the service she gave was brilliant rang me to discuss thing and kept me informed at all times, in this world we live in now it is a very rare thing to find someone who in my opinion genuinely cares about customer service,and actually talked to me and didn’t just send emails as is all To easy, People like Claire are a credit to a company like JLA- Well DUNN,,,, and thank you for all your help,
Raj Takhar
Apr 18,2019The JLA team of Chris, Sunny, Michael and Dean were all of very professional service. The boilers job was done clean and tidy and efficiently handed over, no problems faced at all. Best point was having the boiler wired to the internet so we can detect issues prior. Would definitely recommend these chaps for locals businesses for any heating issues. Well done chaps. Raj Montana Hotel
Mrs sarah findley
Apr 15,2019Constant issues with equipment which has resulted in loss of customers and damages to our glassware which has resulted in costs - every technician that has been out has blamed the previous Techi And hasn’t solved the issue just left another one resulting in loss of income we have lost in to the 100’s and now looking to transfer supplier.
Paul Ward
May 06,2019We have worked with JLA for the last 8 years or so and have excellent business dealing with them. Although the service is included in our arrangement, we can not fault this at all. Our only concern is the ever increasing costs year on year. Increments of about 5%, it all ads extra costs.