JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Alison Mccann
Mar 14,2024Nice friendly staff and friendly engineers
Bob
Mar 14,2024DISHONEST MACHINES PART BROKE DOWN WITHIN 3 MONTHS. PLASTIC INTERNAL PART SNAPPED AND THEY CLAIM THATS NOT INCLUDED IN WARRANTY. SO WHAT IS INCLUDED IN WARRANTY? I'VE SPENT HOURS ON THE PHONE !!!!!! AND GETTING NOWHERE. CUSTOMER SERVICES DON'T ANSWER. YOU HAVE TO PRETEND TO BE A NEW CUSTOMER TO GET THROUGH THEN YOU GET CUT OFF.
Hannah Burt
Mar 14,2024Called Alex Wasley again and again and again to no avail. We were told we had an 18 month warranty however being messed around again. no working facility for the tenants to use / tenants moaning and blaming us shambolic all round - avoid there must be better companies out there. JLA blaming in on the parts team ? asked what the CS3 account is - Alex Waslet has no idea
Nigel
Mar 14,2024Normally response is great. On this occasion response 2ascgood but engineer failed to order the correct parts from the correct place. Engineer has now left. Correct parts ordered from then on the service has been great. Normally a 5* company.
customer
Mar 11,2024Very helpful operative. Gave full explanation for the decision that was made about the appliance.
Monica Craciun
Mar 08,2024Russell, the engineer, has attended today to our Home to install a professional dishwasher and he's been very helpful and professional. Explained all clear and easy to understand. Even cleared the site of any packaging.
Counting House High Street
Mar 07,2024Downright awful customer service and complete disregard for me as a customer. Promise after promise from various different members of staff, who quite clearly are unable or not inclined to help. Even the promise of this being treated as a serious complaint and 'escalated' to Regional Operations Manager meant nothing - no response from him/her whatsoever. I feel like that if you're not a big customer with masses of machines on contract, then you're ignored. JLA have you over a barrel, happy to take your monthly payments but not backing it up with any level of acceptable service/support. Sincerely wish I could walk away from the whole let, but alas, no choice.
Ash Villa
Mar 06,2024Fast response
David Stuckey
Mar 05,2024Awful customer service and response times, if you get one at all. Very happy that our very over priced contract is ending this year.
customer
Mar 01,2024Explained fault that was repaired extremely thoroughly left it looking spotless
Carl
Feb 24,2024Knowledgeable staff and very helpful
Gordon Lorimer
Feb 24,2024You guys were professional, diagnosed the issue, and fixed it right away.
Tracy shaw
Feb 21,2024Arrived in a timely manner. Andrew had been very Professional and friendly
customer Tracy Watson
Feb 20,2024Very informative service from initial enquiry to receiving the product, very good
Daniel
Feb 03,2024JLA never disappoints me. They are easy to contact and fast to response. Machines are always ready to crack on as the engineers leave the site.
Philip
Feb 03,2024A very professional organisation who provide high levels of service.
Ian Williams
Feb 03,2024Good service
Bash
Feb 02,2024Thank you so much Problem solved in 30 hours Well done
Thomas
Feb 01,2024A very professional service. The engineer answered all the questions and explained clearly further steps to keep the equipment in a good and working order. Thank you.
Robert Whelan
Mar 18,2024The engineer was very thorough and very friendly.